We can perform some troubleshooting steps to help you fix the issue, nmahe.
But before we start, are you getting errors when trying to save the invoices? Sometimes, your browser is full of frequently accessed page resources that may be the cause of some unusual responses. You can log into your QuickBooks Self-Employed account using a private window (Incognito). I've provided the shortcut keys below:
- Press Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
Once signed in, you can try saving an invoice. If it's already working fine, return to your default browser and clear the cache to speed up the loading process. The cache may sometimes be overwhelmed with older data that cause viewing and performance issues. Clearing them refreshes the system and you'll be able to work with a clean slate.
If the issue persists, I suggest you try using other supported browsers.
On the other hand, once the invoice is paid, you'll have to get the invoice payment and mark it as paid. For QuickBooks Payments, we do this automatically. To give you more information on how to process an invoice. check out the details in this article: Create Invoices In QuickBooks Self-Employed.
Get back to us if you have further concerns about creating invoices in QuickBooks Self-Employed. The Community always ensures that everything is taken care of.
