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Level 1

Landed Cost - not pulling in other charges

Hello there,


We have added the Landed Cost option to QB, and set up a clearing account as indicated.


Until now, all our inbound freight and duties expenses were under COGS accounts.


We went back to change the freight expenses to Items, which are Other Charges and also in the clearing account (we call it Assign to Landed Cost). 


All of the Other Charges are showing up in the clearing account, but some will not show up in the Add Items (duties) and some will not be allowed to pull in (error says You can’t use this transaction now to calculate landed cost. single-user-only interactive feature is currently doing a task that uses the data in this transaction). 


In other cases, it seems Invoices now pulling up as Checks will not give a "Calculate Landed Cost" option and Credits (we had deductions/credits off the original invoice) will not show even though they are categorized as other charges.


We believe we have set this up right, but this is has put a stop to use going back to get landed cost accurately and out of COGS expenses.


Please advise



Kristine Mae
QuickBooks Team

Landed Cost - not pulling in other charges

I appreciate the detailed information, 3DGAM. Let's get this sorted out.


The Landed cost feature lets you track and calculate product costs more accurately. Cases like yours, let's ensure the items are added to the landed cost account. This way, it will be mapped and calculated correctly Here's how:

  1. Click Edit, then go to Preferences.
  2. Select Items & Inventory.
  3. Go to the Company Preferences tab.
  4. Click Advanced Inventory Settings.
  5. Go to the Landed costs tab, then click Manage landed cost account.
  6. Click Save & Continue.
  7. Click Add item, then select the items to add.
  8. Click Save & Close.

For better guidance, I'll share some articles to help you:

If you need more help, please feel free to get back to this thread. We're open 24/7 to help you.

Level 1

Landed Cost - not pulling in other charges

Please read my original message.


If we had not already followed the steps you outlined below, we would not have landed cost set up to have this issue. 


Landed Cost - not pulling in other charges

We appreciate you for getting back to us, 3DGAM.


The steps and articles provided by Kristine Mae should be able to addressed the issue we're experiencing. Those are based on how QuickBooks operates towards the land cost setup.


I'd recommend reaching out to your accountant regarding this matter since it involves setting up your company and inventory.


You can also contact our Customer Care Team for further assistance of the setup. You can follow the steps in this article to reach them: Contact the QuickBooks Desktop customer support team.


We'll be right here if you need anything else.

Level 1

Landed Cost - not pulling in other charges

We have already done all those steps, James - that is how everything got set up. We have no problem adding items and classifying them under the clearing account, and the should up when we select calculate landed cost. 


The issue is, it will not let us select it and I put the original error in the email, which neither response thus far has addressed. 


The accountant cannot help as everything is categorized and organized as it should be - it is a Quickbooks issue that is not allowing it to pull over.



QuickBooks Team

Landed Cost - not pulling in other charges

Thanks for your reply, 3DGAM.


I'd like to share some details and a couple of solutions that you can do to fix the error. When using the Landed Cost feature, make sure that no other user is accessing it at the same time. Doing so will help avoid overriding others activities.


Then, follow the steps in this article to update your QuickBooks software: Update QuickBooks Desktop to the latest release.


If you're getting the same result, you'll want to do the Verify and Rebuild Data. This helps identify and resolve common data issues in your QuickBooks company. You can follow the instructions here: Verify and Rebuild Data in QuickBooks Desktop


Otherwise, contact our Customer Care Team via chat or call, so they can investigate this error and check your setup.


Here are the steps:

  1. In your QuickBooks Desktop program, go to Help QuickBooks Desktop Help.
  2. In the Have a Question window, click the Contact Us link at the bottom.
  3. From the Contact Us page, select any topics.
  4. Under Here's how to connect with a QuickBooks expert section, click the Get Phone Number button.

If you have any other follow-up questions for QuickBooks, please let us know in the comments below.

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