My optimum bill is only showing option to pay online (which is not connected or working)..why can't I change it to mail a check as I have before?

Hi there, ilene2.

Let me share some information about why bills in QuickBooks only showing to pay online.

We upgraded QuickBooks into something that you can pay multiple bills and multiple suppliers one at a time. With that, we added this online payment feature to process them easier.

I see it's not that applicable on your part but, it's how the product works now. Check this article to gather more information on how this feature works.

If you want to know more about the online bill pay feature in QBO, you can refer to these articles:

• Pay bills in Online Bill Pay.
• What is Online Bill Pay?

 Let me know if you have more something to ask about this feature. I'm here to provide you the information you'll need to know. Take care!

I understand that but how do I CIRCUMVENT this to pay with a regular check, printed thru QB? There is not mechanism to do so. 

Good afternoon, @ilene2. 

Thanks for following up on this thread. 

If you haven't processed the scheduled payment, you can still remove it, and here's how: 

1. Select the drop-down arrow next to Edit Details. 
2. Click on Remove payment. 
3. Go to the X, and a message will appear. 
4. Choose Yes to remove the payment. 

For additional info about Online Bill Pay, you can check out these helpful articles below: 

• Cancel or void payment cut-off timing in Online Bill Pay
• Remove, add, delete bill in Online Bill Pay

If you have any more questions, please don't hesitate to comment below. Have a safe and productive weekend ahead!

I think what she means is how do we get that not to show up as an option if we are not using the feature.  It's a pain because I inevitably click it and have no intention of paying bills with that feature.  If I could click, "save", "save and close", etc like I used to that would be terrific!

Hi there, @brandywaugh.

The Schedule payment online option is a newly added feature in QuickBooks Online (QBO). However, you'll be happy to know that you can still have the option to Save or Save and close the transactions when paying bills. Let me guide you how.

1. Click the + New button and select Pay bills.
2. Select the appropriate payment account and the payment date.
3. Find and select the bill you want to pay.
4. From the Schedule payments online drop-down, choose Save or Save and close.

Here's an article you can read for more details: Pay bills.

Also, I'm adding this article to understand more about the payment schedules: Understanding payment schedules in Online Bill Pay.

Please know that the Community team is always here to hear if you have concerns regarding other features. You're welcome to post again or leave a reply below. Have a great day ahead and take care!