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staceyholt23
Level 1

Online bill pay is using my personal address rather than business address for mailed checks. QBO setup only has business address. How to I change?

 
3 Comments 3
Angelyn_T
QuickBooks Team

Online bill pay is using my personal address rather than business address for mailed checks. QBO setup only has business address. How to I change?

Hi there Stacey. I'm here to help you with updating the email address link to your Online Bill Pay account.

 

At this time, you can update the address through the Email preferences window. I'll guide you on how.

 

  1. Go to the Gear icon, then select Account and Settings.
  2. Select Bill Pay, then Email preferences.
  3. Tap on the edit or pencil icon.
  4. Select your preferences, then Save.

 

You can access email preferences via the Gear icon on the Pay Bills Online page.

 

Once done, you're now ready to process your transactions using the new email address. For more hints about processing online bill payments, you can check out these articles:

 

 

And, here's how you can get more tips about handling your expenses and other vendor transactions: Enter expenses, pay bills, write checks, and manage suppliers.

 

If you have any other follow-up questions about updating your online bill pay email address, let me know by adding a comment below. I'm more than happy to help. Keep safe!

staceyholt23
Level 1

Online bill pay is using my personal address rather than business address for mailed checks. QBO setup only has business address. How to I change?

Thank you for your response.  I'm not trying to update email address but company physical address.  When I process a check from online bill pay my home address is the physical company address on the check.  No where in company settings in my home address so I'm not sure on checks for online bill pay is getting my home address for company address on checks.  Thanks!

 

KlentB
QuickBooks Team

Online bill pay is using my personal address rather than business address for mailed checks. QBO setup only has business address. How to I change?

Thanks for the additional details, staceyholt23.

 

You're right. The Company setting in QuickBooks Online doesn't contain a field for home address. The address on your mailed check is based on the information you've entered upon signing up to Online Bill Pay. You'll want to open the settings of your Online Bill Pay app to check if you can update the address from there. I'll guide you how:

 

  1. Sign in to your QBO account
  2. Select Apps from the sidebar menu.
  3. Go to the My Apps tab, choose the Online Bill Pay app and then sign in to your account.
  4. Review the address in the settings, then make the necessary changes.

If you're still unable to change the address, I'd recommend contacting Online Bill Pay's customer support. This way, they'll be able to check your account and update your information. You can get their contact information under the Contact section of their profile in the Apps menu.

 

Additionally, here are some references that you can read to help manage your bills and payments in the program:

 

Drop me a comment below if you have any other concerns or further questions. Have a pleasant day ahead.

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