Let's get this issue sorted out so you can contact our Customer Care support as soon as possible, @Muquee.
Too much information saved from your browsing history can cause performance issues in QuickBooks Online (QBO). This might be the reason you're unable to see the Contact Us option in the Help menu.
Let's perform some troubleshooting steps to get relieved of the problem. First, you'll have to sign in to your QBO account using a private browser. This browser won't save your browsing history, cookies, and site data.
Here are the different keyboard shortcuts:
- Safari: Command + Shift + N
- Mozilla Firefox: CTRL + Shift + P
- Google Chrome: CTRL + Shift + N
- Internet Explorer: CTRL + Shift + P
Once logged in, go back to the Help menu, then check if you're able to see the Contact Us button. If it works, clear the cache of your regular browser to speeds up the web browsing experience. Using another compatible browser is a good alternative too.
If the issue persists, I'd suggest using our QuickBooks Online sample account to contact our support. From there, you can follow the steps provided by Shalene. Check out first our support hours and types to ensure we cater to your concern on time.
I've attached articles that you might use in the future about how to manage your payment and plan info in QuickBooks Online.
Additionally, check out our Help Articles. It will guide you on how to manage your banking, taxes, customer's transactions, and many more.
Also, may I know what's going on and how I can help you get back to business? You can provide me the details of your concern by clicking the Reply button below. I'll be waiting for your response. Take good care always.
