Paid Time Off Report does not record PTO/Vacation Usage for Salaried Employees

Hello there, KJOHNSTON0312.

Let me shed some light on tracking sick or vacation compensation hours for salaried employee

When creating a paycheck, you need to enter the hours worked by the employee during the pay period into the salary item. Then, input the sick or vacation pay item and the number of hours used. This is to ensure that the information mentioned above appears on the Paid Time Off List report.

Here's an article that goes over the process for each payroll service in detail: Enter sick pay or vacation pay hours for salaried employees. From there, select QuickBooks Desktop Payroll.

Furthermore, these resources include a list of topics that cover the following:

• Set up and track time off in payroll
• Create a Sick and Vacation report for employees

Feel free to leave a comment below if you have other payroll-related concerns or questions. I'll get back to you and make sure you're taken care of.

If you're using a special salary item for the paid time off, and it isn't showing on the report, then that likely means that the item isn't actually a special vacation (or sick) item, despite it's name and intended usage.

You can check by editing the item. If it is a vacation item, you'll see "(Vacation Salary:[item name])", like this in the title of the window:

If this is the case, there isn't a way to change the item. Instead, create a new salary item and be sure to select vacation as the item sub-type as you create the item. Then use the new item instead of the current one.

Prior to this latest update in the QBO payroll module- just a few weeks back.  If you followed the directions given in response to the original post- it worked.  HOWEVER- since this new update- it does not REDUCE the bucket of time for salaried workers even if you have a separate payroll item.  Has anyone solved this yet?

This function broke a few weeks back with the new update.  

Thank you for joining the conversation, frustrateduser2.

I can't find an open investigation on our records for QBO Payroll right now, but we can do some steps to resolve this issue. I've also tried creating payroll for a salaried employee, but it's deducting so far.

If you haven't already, you can sign in to QBO in a private or incognito window and see if the PTO is updated. If yes, you can go back to your regular browser and clear the cache. If not, please try other browsers to isolate the case.

If the above steps won't work, you can update the Current Balance of your employee's PTO. Then, contact our QBO Payroll Support to investigate this further.

1. Go to Payroll and click the name of the employee.
2. Click Edit in the Pay types section.
3. Go to the Time off policies section.
4. Update the Current balance of the PTO.

Support hours:

• QuickBooks Online Payroll - Core, Premium, M-F 6 AM to 6 PM PT.
• QuickBooks Online Payroll Elite - any time, any day.

Request a callback or start a chat:

1. Go to Help (?).
2. Select Contact Us.
3. Enter your concern, then select Let's talk.
4. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.

Chat lines according to plan:

• QuickBooks Online Payroll Core
• QuickBooks Online Payroll Premium
• QuickBooks Online Payroll Elite

Feel free to go back to this thread if you have other questions in mind. Have a good one!