HELLO SIR

CAN YOU GIVE HELP ME CREATE THOSE JOURNAL ENTRIES

can you explain how

Let's make sure that your payroll transactions are accurate in QBO, salon297.

Although, I'd like to ask if you're also trying to create a journal entry to move amounts from one bank account to another? If so, you can follow these steps on how to record this type of transaction:

1. Click the + New button in the left-hand corner.
2. Select Journal entry. 
3. Enter all the details of the journal entry including the date, journal no, accounts, and amounts. You can reach out to your accountant just in case you're not sure which accounts to use for the journal entry. You can also check out this article as a guide: Debit Vs Credit.
4. Click Save and close. 

We also have these additional articles to share with you in case you need more references in the future:

• Reverse Or Delete A Journal Entry In QuickBooks Online 
• Print A Journal Entry Report 

Please know that you can always ask follow-up questions or create a new thread if you need anything else. We're always here to help with any QuickBooks-related inquiries. 

I thought this was a great idea; however, QB online will not allow a default account to be merged  

In my case, the transactions posted to Cash and s/h/b a checking account.

I need to correct an issue in my books as well. Unfortunately this has been happening for MULTIPLE months. Payroll is going to my quickbooks cash account when in fact the money is actually coming out of my business bank account. 

You say a journal entry is needed. So I will need to enter a journal entry in both accounts correct? One in Quickbooks cash and one in my business account? 

Hello, @buzzcutyardcare. 

Thanks for following the thread and sharing your concerns in the QuickBooks Community. 

You'll want to enter the Journal Entry to move the funds from the wrong account to the correct account. If you need further guidance with entering the Journal Entry, I recommend reaching out to your accounting professional. 

However, to ensure your Payroll uses the correct account in the future, I've included some steps below to change the account. 

1. Click the Gear Icon then Payroll Settings.
2. Look for the section titled Bank Accounts.
3. In the section titled Bank Accounts, hit Edit.
4. Tap on Update.
5. Select Add new bank account.
6. If you bank with one of the eight banks listed, choose the bank and enter your online banking user ID and password. Otherwise, search your bank name or select Enter bank info manually. Enter your routing and account number, then click Save.
7. Click on Accept and Submit.

If you cannot change your bank account in QuickBooks Online, we need to complete your bank account change for you. To do this: 

1. Complete the QuickBooks Bank Account Change form.
2. Upload your completed bank account change form. Your request should be completed the same day if you send it to us by 3:00 PM PT. Any requests sent after are processed the next business day.

For additional details about changing your Payroll bank account, check out Change your payroll bank account in QuickBooks. 

If you continue to have issues with changing the account, please know that you can reach out to our Payroll Support Team. Our payroll agents can review your account in a secure environment and change it for you. 

Don't hesitate to let me know if you have any questions or concerns. I'm always here to lend a hand, buzzcutyardcare. Take care! 

Merging the two accounts is definitely the way to go.  The two accounts must have the same name.  Once they have the same name, a message will pop up asking if you want to merge.  Luckily the payroll accidentally posted to an account that was not used so merging was easy.

Today is my payday。 How CAN i get A Key Number。 I am working now。 Thank you

Hello @Mary Ma,

Before we can accomplish your goal for today, can you tell me more about your initial inquiry? Saying you need help with a key number, are you using QuickBooks Online Payroll? Or is it the payroll service key for customers with QuickBooks Desktop Payroll account?

Keep me updated in the comments below. Hope to hear from you soon. Take care and stay safe!

I handle bookkeeping, some include payroll, for over 40 accounts.  ALL accounts that I handle payroll for are having this issue. I have submitted feedback multiple times, have called QB help multiple times.  My Bank accounts are set up correctly in Payroll settings (and are deducted from the correct bank account) however, the liability payments are coming out of other bank accounts in QB.  I have to make a "transfer" between the two accounts to reconcile it coming out of the correct account (easier and quicker than a JE).  But, this is ridiculous.  I just started up a new client with payroll in December.  Set her up with her new bank accounts and submitted everything for her new payroll.  Low and behold, this brand new client is having the same issue.  The money is showing that it is deducted from an OLD and DELETED/INACTIVE bank account in QB.  But, it being deducted from the right bank account.  QB used to let you use a drop down to change liability payments, but no longer....

This happens randomly and I have to keep changing the account in the settings.  This time a new account wasn't added (so I can't merge), but instead it switched to the savings account!  Now I have all these checks and tax payments in savings and I can't move them to checking.  SO STUPID

Same problem here. What makes it worse is that a check of the audit log revealed that "System Administration," which I assume is Quickbooks Online Payroll (which is just a bunch of payroll clerks behind the scenes), added the Cash account and directed the payroll transactions to it, causing the mess in the first place. Fortunately, I only have a handful of transactions in this rogue account, not hundreds like some, but the fact that someone from a service I paid for messed it up is pretty aggravating.

This is absurd, this problem has been occurring for years.  The correct bank is being used to post the money but the wrong QB account is being sent the money.  Please fix this problem!!!

Thanks for sharing this payroll concern here and letting us know your experience, @Synsci.

I want to make sure this is being looked into, so you don't get the same problem all over again. For now, I highly recommend that you reach out to our Support Team so they can help you out. Our agents can report this concern to our engineers if you sent the form from us.

To connect with our Team, follow the steps below in your QuickBooks Online account:

1. Go to the Help menu in QuickBooks, then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Payroll, Account Management and Billing in the What can we help you with? box.
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose your preferred contact option.

Another option is to chat with an expert using the links below:

• QuickBooks Online Payroll
• QuickBooks Full Service Payroll
• QuickBooks Online Payroll Core
• QuickBooks Online Payroll Premium
• QuickBooks Online Payroll Elite

Please post here again if you have other concerns with payroll preferences and settings. I'll be right here to help.

Good Heavens....This has been a problem for 2 yrs and QB still hasn't figured it out.  Will it take all of us choosing a different accounting software before QB wakes up?

I don't have time nor do my customers have the money to pay me for dealing with this backdoor accounting feature.   FIX IT Please!

There are TWO locations where you need to change the bank account information.

1. The first is in PAYROLL SETTINGS under BANK ACCOUNTS.

2. The second is at the bottom of that page under ACCOUNTING. Click the pencil on that line to edit, and it opens a new page where you can update the account the QB posts the transactions to. It is under Paycheck and Payroll Tax Payments.

IMO it is ridiculous that QB has 2 separate places to set this information with no warning to update both. Obviously we all want the transactions to post to the bank account we update on the settings page. At the very least, there should be a bright red warning when you update those settings that you also need to click on the ACCOUNTING SETTINGS and update those as well.

QBO is made for non-accountant small business folks. I can't believe they assume we will all know to make the change in both places.

after much time, I found that when you cut the check at least for the desktop version, it will have the account that the check comes out of at the top of the page.  When you view the check, you can see it just above the check, labeled Bank Account and so you click on it and pick the account you wish it to come from..  Hope this helps.

Did you try merging accounts, did it work?

Did you get this to work?

Did you get this to work?

Were you able to successfully merge the account?

I followed the instructions you posted.  But have been unable to change the bank account in the accounting preferences.  Do you have any suggestions?

Hello there, @atsdeeann.

I'd love to help you with your concern about changing your bank account. But can you share why you aren't able to change it? Do you receive any specific errors? Any additional details would help us provide the best resolution on this matter.

Please know you can continue to reach me here with your additional questions. I'll be standing by for your response.

Thank you so much for responding.

I want to change it in the payroll settings under account preferences.  There was not an option to save the new account.  After talking to QB they said it was not yet linked to the payroll account.  I was on a chat, but had to step away and was disconnected, so I don't know what the next step is.  If you are not able to advise I will contact QB again.