Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowHi
I'm using Quickbooks Enterprise 2018 Desktop and one of our users is having this issue
One of our users is trying to go back to previous reconciliations (reports – banking – prevous reconciliations) and for some of them they are just coming up as a PDF file not with the whole menu of options as below.
Does anyone know why that would be happening?
Welcome to the Community, caringrk.
To verify my understanding, when this user's running their previous reconciliation reports, is their Transactions cleared plus any changes made to those transactions since the reconciliation option on the Select Previous Reconciliation Report window greyed out?
Also, is this only occurring with your one user, or are others encountering the same issue?
I'll be looking forward to hearing back from you. Have an awesome day!
This is not the issue I am having.
The issue is that the previous reconciliations are only coming up as a pdf -without any menu (see image)
I can help you in resolving the error you have with the report, @caringrk.
First, make sure to have the latest release to fix known issues, add features and enhancements, as well as update compliance information. See this article for detailed guidance: Update QuickBooks Desktop to the latest release.
If you're still having an error after generating the report, try running the Rebuild and Verify Utility tool to fix possible data damage on your company file.
Please follow the steps below:
I'm adding this article for more troubleshooting steps: Fix data damage on your QuickBooks Desktop company file.
This article will guide you in resolving previous bank reconciliation report issues: Resolve common issues on the Previous Reconciliation report.
I'm always here if you need further help with your report. Just let me know by leaving a reply below. Take care and have a wonderful day!
But I"m having it only with some reports. I would think it would just be a setting or the like that needs to be changed.
Hello, caringrk.
Since my colleague has already provided the necessary troubleshooting, the next thing we can do is repair your QuickBooks program. This feature help fix any program-related errors like not being able to show other details in the reports.
Before doing the process, let's create a backup copy of your file to avoid data loss.
Now, let's go ahead and repair the software. Here's how:
Other wise, you can refer to this link if need other troubleshooting steps for the repair process, please refer to the article I'm adding: Fix QuickBooks Desktop (Windows).
However, If none of the solutions resolve this, I highly suggest contacting our QuickBooks Desktop Support Team. They can further investigate why you're unable to view other details in the reports.
To contact them:
Check out this article on how QuickBooks generates reports in QuickBooks Desktop: Understand reports.
Also, this guide provides an overview of how to keep the customization set on the report: Create, access, and modify memorized reports.
Stay in touch with us if you have other questions. I'm more than happy to help. Take care.
He provided troubleshooting for the wrong problem. He did not understand the issue.
We'd really love to have this sorted out for you, caringrk.
It looks like all possible troubleshooting steps that we can share in the Community have been shared. I can also see that you've already reached out to our Technical support team about this.
However, I would still recommend reaching out to them again. That next again that will receive your call will be able to review the notes on the previous call and check for more options that can resolve the issue. They can also screen share with you to take a closer look at the reports and sort this out.
Check out this article to get their contact details: Contact QuickBooks Desktop Support.
I'd also like to share a couple more articles with you just in case you need more references when working in QuickBooks:
You can always count on us if you have other concerns or inquiries. We'll make sure that everything is working fine for you.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.