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CNCKitMill
Level 1

Quick Books 2018 Printing

When i try to print or preview an invoice in 2018 Enterprise instead of printing it tries to print r preview 1000 plus pages.  It gets stuck in a loop preparing to print or preview.  I cleared the catch and it still not print a one page invoice.

10 Comments 10
MaryLandT
Moderator

Quick Books 2018 Printing

I'm here to help check why QuickBooks will preview 1000 plus pages instead of printing an invoice, CNCKitMill.

 

When printing an invoice, you can set the preferences on the pages you want to print. I can show you how:

 

  1. Open the invoice you want to print. 
  2. On the Invoice page, click the Print icon. 
  3. From the Print One Invoice window, choose the Printer name, number of copies, and other necessary settings.
  4. Click Print
  5. In the Pages per sheet section, choose Custom, and enter the specific page you want. 
  6. Click Print

 

In case you'll bump into errors when printing your transactions, see this article: Troubleshoot PDF and Print problems with QuickBooks Desktop.

 

You may also reset the default printer in Windows to verify if the printer setting is causing the issue. Let me outline the steps for you.

 

  1. From the Start button on your computer, select Settings (or Control Panel), then Printers and Faxes.
  2. From the Printers and Faxes dialog window, right-click on a working printer.
  3. Select Set as Default Printer. Close the Windows Printer and Faxes window.
  4. Open QuickBooks and open the Printer Setup window to verify changes.

 

If it doesn't work, you can browse this article for other troubleshooting steps: Troubleshoot PDF and Print problems with QuickBooks Desktop.
 

In case this matter persists, I'd recommend performing the solutions provided in this article starting with Solution 2: Fix data damage on your QuickBooks Desktop company file.

 

Get back to me by commenting below on how this goes. I'll be right here whenever you have follow-up questions.

CNCKitMill
Level 1

Quick Books 2018 Printing

Hi It did  not work it still wants to print 1000 Plus pages and when i try to preview it locks up and I have exit out of the program vis Ctrl Alt del

CNCKitMill
Level 1

Quick Books 2018 Printing

Did not work still wants to print 1000 pages and using preview crashes the program

JamaicaA
QuickBooks Team

Quick Books 2018 Printing

I appreciate the things you’ve done so far to fix your printing issues, @CNCKitMill. I’m here to provide further troubleshooting steps to help you print your one page invoice.

 

Since it still defaults to 1000 pages after you’ve set it, let’s run the QuickBooks Print & Print Repair Tool from the QuickBooks Tool Hub. This will help us fix issues like this. You’ll need to close QuickBooks then follow the steps below:

 

  1. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it.
  2. Open the file you downloaded (QuickBooksToolHub.exe).
  3. Follow the on-screen steps to install and agree to the terms and conditions.
  4. Once done, double-click the icon on your Windows desktop to open the tool hub.

 

Next, run the QuickBooks PDF & Print Repair Tool from the Tool Hub. I’ll show you how:

 

  1. In the QuickBooks Tool Hub, select Program Problems.
  2. Select QuickBooks PDF & Print Repair Tool. It will take about a minute to run.
  3. Attempt to print, email, or save as a PDF from QuickBooks Desktop again.

 

If the issue persists, you’ll want to read through this article to learn more solutions about this: Troubleshoot Print problems with QuickBooks Desktop. This contains the detailed steps that will guide you through the process.

 

If you're still getting the same result after the troubleshooting steps you’ve performed, I recommend you contact our Support Team. They can pull up your account in a secure environment and further investigate this behavior. Please ensure to call them within our support hours to quickly address your concern.

 

  1. Go to the Help menu, then select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Give a brief description of your issue, then select Let's talk and then choose a way to connect.

 

I'll be here if you require further assistance navigating the solutions or let me know how the call with our Support Team goes. I'm more than happy to lend a hand again if you have other questions regarding the Desktop platform. Stay safe.

CNCKitMill
Level 1

Quick Books 2018 Printing

Same problem When i try to print it tried to preview or print thousands of pages.  

Kevin_C
QuickBooks Team

Quick Books 2018 Printing

Hi there, @CNCKitMill.

 

I know it can be challenging when you can't print or preview a single invoice flawlessly in QuickBooks Desktop (QBDT). I'll provide additional troubleshooting steps to help you solve this issue.

 

Since the QuickBooks Tool Hub doesn't work for you, we can run the Verify and Rebuild data tools to get this resolved. This way, we can verify and resolve the most commonly known data issues within your company file. Here's how to verify data:

 

  1. Navigate to the File menu.
  2. Choose Utilities, then select Verify Data.
  3. Click OK when you see the message, QuickBooks detected no problem with your data.
  4. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
  5. Click Close or View Errors and take note of the specific error message.

 

Then, here's how to rebuild the data:

 

  1. Go to the File menu.
  2. Choose Utilities, then select Rebuild Data.
  3. Click OK if you receive a prompt to back up your company file.
  4. Click OK when you get the message, Rebuild has completed, and proceed to the next step.
  5. Run Rebuild Data again to make sure there are no errors.

 

If the issue persists, I would recommend consulting an IT professional to look into this issue further since your QBDT 2018 version is a discontinued product. They can assist you in checking your company file and will provide insight into what steps you can perform.

 

I'm also adding this article for more troubleshooting steps that will help you fix this issue: Fix data damage on your QuickBooks Desktop company file.

 

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.

 

Reach out to me again if you need assistance with printing your invoice transactions in QBDT. I’m more than happy to lend a helping hand. Stay safe!

CNCKitMill
Level 1

Quick Books 2018 Printing

Non of the fixes proposed worked. The problem is a glitch in the Quick books software.  In searching for a solution I re installed the software did not fix, I deleted the invoice and re constructed it did not work I deleted the customers and started over did not work.

 

As a test i reprinted an invoice from another customer and it previewed and printed perfectly.  Repeated this with several other invoices and all worked as they should.  Went back to the problem invoice to determine the difference.  The only variant was that the problem invoice was a progress invoice. All the working invoices were 100 percent invoices.  I still was able to invoice for a partial percentage but by using the the (copy2 product invoice) it printed perfectly.

 

Using the Intuit Progress invoice it again tried to preview or print thousands of pages. It would appear at least on my computer that the progress payment form has a problem.  

Thanks to all who tried to help.  But it appears to be a glitch but the work around fixes it so I am good to go.

 

JessT
Moderator

Quick Books 2018 Printing

Thank you for coming back and for sharing what you've tried, CNCKitMill.

 

We'll be happy to check this further for you, so you don't have to do your workarounds. If you have time, please feel free to contact our QB Desktop Support, so they can get more data from your setup and investigate it further. They are available on weekdays from 6 AM to 6 PM PT.

 

The Community team is always available should you have more questions in mind.

CNCKitMill
Level 1

Quick Books 2018 Printing

Thanks but I have working well enough to print my invoices intuit can work on fixing the software glitches on their own time I already wasted too many hours solving this.  have a great day

JWalter10
Level 3

Quick Books 2018 Printing

I had this happen to me out of the blue, and it wasnt until i realized that i was using a freshly modifed layout for my purchase orders.  What i did was to open the layout designer, and deleted the existing logo graphic, then cut and paste a new logo over the same spot.  not how its done apparently, and when i tried to print, it kept going for thousands of pages of  garbage. it even hung up my windows explorer, as i was trying to find the pdf file it was creating, and eventually i  killed the task and found a 42 MB file in that location.  

 

Anyway, i tried again, changing the logo from the main selection screen (not the layout designer) and it worked just fine.  

 

 

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