Can someone help with this error message? I have a name in the name field and it won't take it. I don't really know what to. For a journal entry

I got you covered, jstephens40-my-g.

I'm here to share some details about the error message that you encountered in QuickBooks.

When using Accounts Payable (AP) in creating a journal entry, QuickBooks Online required a vendor name to be specified. You can only use the customer's name if you are posting it to an Accounts Receivable (AR).

However, if you're posting it to the AP and wanted to use the customer's name, as a workaround, you'll need to add the customer as a vendor. Though, you'll have to ensure the names are slightly different so you'll be able to create it.

Here's how to add a vendor:

1. From the Expenses menu, select Vendors.
2. Click New Vendor.
3. Complete the fields in the Vendor Information window using your customer's info.
4. Once done, click on Save and close.

After that, you can now create a journal entry again.

Additionally, you run and customize the Journal report. This helps you view all your created entries in QuickBooks. Just click the Reports menu, then type in Journal in the search bar. 

We're always here to help if you have other concerns. Just leave a comment below. This helps us ensure that we'll assist you on time.

This does not seem to help me.  I have entered a Vendor in the name field and it won't allow me to save the journal, even when I delete that line now, with the intention of doing on a separate journal.

Hello there, CJENV.

It looks like you've posted twice. My colleague provided an answer to your concern. To view the complete details, please check this link: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/edit-on-general-journal-ent....

If you have follow-up questions, let us know anytime. We're all right here to help as much as we can. Take care and stay safe!

Hi I get the same message, even when already entered a vendor or supplier on the name field, were you able to fix this?

Nice to have you joined this thread, Deyna. I want to make sure I provided you with the best fix so you can save your journal entry without error.

Unexpected behaviors in QuickBooks Online are sometimes caused by a browser-related issue. The stored cache can affect the performance of the program.

To resolve this, I'd suggest logging in to your QuickBooks Online account via a private window. This doesn't use the existing cache files, which makes it a good place to determine if there's an issue with the browser.  

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

Once signed in, try creating a journal entry again. If you're able to do so, let's clear the browser's cache. This removes its stored files to ensure the program performs efficiently.

You can also use other supported browsers. They'll provide the best and most secure experience with QuickBooks. 

If the issue persists, I'd suggest contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

In case you've created a journal entry by mistake, you can reverse or delete it in QuickBooks Online. This ensures your books are accurate.

I'm only a post away if you need more help in managing your transactions in QuickBooks, Deyna. It's always my pleasure to help you out again.

Hi There,

This is not a browser issue. We tried all your suggestions, it doesn't resolve it. We have the proper suppler name in the name field, we tried different browsers, cleared  cache...etc. but we are still getting the same error!

Do you have any other suggestions please?

I appreciate you posting your concern here in the Community with your Journal Entry error and the steps you have taken to solve it, Fader.

I recommend reaching out to our live support team since the troubleshooting steps didn't resolve the issue. With their tools, they will access your account in a secure environment and investigate the reason for the error you are encountering when trying to create a Journal Entry.

1. Log in to your QBO account.
2. Click on Help (?) at the upper right corner of your screen.
3. Tap on Search, then select Contact Us.
4. Select a topic to connect with the right expert.
5. Choose how to contact our QuickBooks Online support team.

• Via a Callback, where they’ll save you a spot and call you back.
• Via Chat, start a chat with our support.

Furthermore, I suggest reviewing the system requirements for QuickBooks Online products, which discuss the recommended operating system for optimal use of QB products.

Return to this thread if you have further inquiries about creating a Journal Entry in QBO, Fader. The Community is eager to help you in any way.

Will do. Thank you Irene for your prompt reply!