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shdesign3
Level 1

Contactless Card reader is not turning on. Even when power cord connected for the entire day. What can I do next?

 
Solved
Best answer March 20, 2020

Best Answers
LucasMicromatis
Moderator

Contactless Card reader is not turning on. Even when power cord connected for the entire day. What can I do next?

Good morning, @shdesign3,

 

Let's see if we can get the reader working for you.  On the reader, you should see a small hole.  That's a reset button for the reader.  Take a paperclip or a push pin and push into that small hole and make sure you feel it connect.  That should reset the reader.  Let's see if that turns it on.  Then try hitting the button on the side and see if it lights up.

 

Let me know if that works.

 

Lucas

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9 Comments
LucasMicromatis
Moderator

Contactless Card reader is not turning on. Even when power cord connected for the entire day. What can I do next?

Good morning, @shdesign3,

 

Let's see if we can get the reader working for you.  On the reader, you should see a small hole.  That's a reset button for the reader.  Take a paperclip or a push pin and push into that small hole and make sure you feel it connect.  That should reset the reader.  Let's see if that turns it on.  Then try hitting the button on the side and see if it lights up.

 

Let me know if that works.

 

Lucas

View solution in original post

shdesign3
Level 1

Contactless Card reader is not turning on. Even when power cord connected for the entire day. What can I do next?

It fixed the problem. Thanks

LucasMicromatis
Moderator

Contactless Card reader is not turning on. Even when power cord connected for the entire day. What can I do next?

Awesome! I'm happy to hear that worked!

LoganHeating-Air
Level 1

Contactless Card reader is not turning on. Even when power cord connected for the entire day. What can I do next?

 
LoganHeating-Air
Level 1

Contactless Card reader is not turning on. Even when power cord connected for the entire day. What can I do next?

 
LoganHeating-Air
Level 1

Contactless Card reader is not turning on. Even when power cord connected for the entire day. What can I do next?

My card reader is not turning on either. Used it maybe five times total. The reset button is not doing anything. Any more ideas?

LollyNino_C
QuickBooks Team

Contactless Card reader is not turning on. Even when power cord connected for the entire day. What can I do next?

Let me help you, @LoganHeating-Air

 

I have here some troubleshooting steps to get your card reader back to work.


First, you must be logged in to GoPayment or QuickBooks Online mobile app as an administrator to access the Card Reader settings.

 

Once done, you can disconnect and reconnect the card reader. If you have the Green GoPayment device, follow the steps below.

  1. In your account, go to the Settings menu and choose Readers.
  2. Next, select the card reader to disconnect it. 
  3. From the Reader Actions drop-down, select Forget Reader and then reconnect the reader.

For Blue GoPayment:

  1. Select More and then pick Hardware.
  2. Choose Card Readers, then choose the card reader you want to disconnect.
  3. From the Readers Actions drop-down, select Forget Reader and then reconnect it.
  4. Bluetooth card readers only connect to Bluetooth-compatible devices, so make sure it’s turned on.

Once done, you can now turn on the device. Simply press and hold the power button on the side of the card reader until it's green. If you continue to get the same result, update your GoPayment app.


Check out this article for detailed instructions and proceed directly to Solution 4. From there, select the steps for the device you're currently using: Fix issues with the GoPayment and QuickBooks mobile app card reader.

 

Make sure you have the necessary system requirements. This will ensure the application is compatible with your setup and will help avoid unexpected behavior when using it.


Reach out to me whenever you have other concerns or questions about QuickBooks. I’ll be right here to help further. Have a good one.

LoganHeating-Air
Level 1

Contactless Card reader is not turning on. Even when power cord connected for the entire day. What can I do next?

The card reader which is brand new and been used a handful of times will NOT TURN ON. The reset button does nothing to correct the issue. 

Candice C
QuickBooks Team

Contactless Card reader is not turning on. Even when power cord connected for the entire day. What can I do next?

Hey there,@LoganHeating-Air. 

 

Thanks for reaching back out to the Community and letting me know what steps didn't work to fix this problem. 

 

If your card reader still isn't turning on using the steps that my colleague provided, then I recommend contacting our Customer Support Team. They'll be able to use other tools to take a further look to see what's causing this to occur. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner of your QuickBooks Online (QBO) account. 
  2. Choose the Contact Us button. 
  3. Give a brief description of the issue (card reader not turning on) and hit Let's Talk
  4. Scroll down and choose to Get a callback

 

That's all there is to it! 

 

Let me know how the phone call goes. It's my priority that you're able to get back to running your business. I'm only a post away if you need me. Take care!

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