Does anyone have issues with expenses not showing up as costs in their project report. Only one expense is showing up which is a Bank Charge?

I've checked our records and haven't seen any investigations similar to yours, Userjphillips.

Also, I've replicated your concern, and I've seen the expenses showing under costs. You may be experiencing web issues. Let me help you resolve it. We'll have to perform the basic troubleshooting. Let's start by opening the program using an incognito window. It's the best place to spot browser hiccups. Here are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N 
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If you're able to see the expenses, you can go back to the main browser, then clear the cache to refresh it. 

Also, you can use a different browser to help us narrow the cause of this behavior.

Let me add the article about projects as a future reference: Set up and create projects in QuickBooks Online.

You can get back to this thread if you need more help. We're just one post away. Take care!

Thanks Kristine!  Unfortunately, trying a new browser, hard refresh of current browser or using incognito mode didn't help.  In our projects, we still see transactions that are listed as expenses but are not showing up as costs in the project chart.  Well, there is one bank fee expense that is showing as a cost but none of the other expense. Can someone look at my account to troubleshoot? 

Hi, @userjphillips.

I appreciate you for doing the primary troubleshooting steps presented by my colleague above to isolate the problem. 

Let's delete and recreate the customer's transaction as an alternative. This way, you can identify if there's something wrong with the transaction. 

Here's how:

1. Choose the Projects tab on the left side.
2. Click the customer's name, then pick the Transaction menu.  
3. Choose Expense and Date in the Filter drop-down arrow. 
4. Hit the data, then tap the More button. 
5. Elect Delete. 

However, if that expense is linked to an invoice, I'd suggest deleting the invoice first, then follow the steps above. 

If the issue persists, I'd recommend communicating with our Customer Care Team. They have tools to take a look at your account in a safe environment and provide other troubleshooting actions. 

Here's how: 

1. Go to the Help menu, then choose Contact Us. 
2. Type your concern in the box and hit Let's talk. 
3. Choose either Get a call or Start a chat. 

     4. Complete the needed information, then submit the request. 

Please call our support with the business hours to guarantee we address your concern immediately. 

Please browse through these articles below. These links contain steps about how to calculate profits, cost by project, and other relevant topics: 

• Track income, costs, and profitability by project
• Projects FAQ

Let me know how the call goes or if you have additional concerns. I'm well delighted to help you. Keep safe!

She didn't want to remove an expense she needed all the expenses for a project to show in the Project.  I have the same problem.  I posted two expenses for a project, one billed and one not billed, and neither is listed under the project.  Nor is the invoice.

I'm experiencing the same issue, where an expense is clearly tagged to the project but doesn't show up on the Overview tab as a project cost.  It appears in Transactions and in Project Reports.  This is a consistent issue across all projects on my client -- none of the Contractor expenses are showing up as project costs.

We're receiving reports that other users are getting this issue as well, chasingmoore.

Our engineers recently identified this as an ongoing issue with expense transactions not showing in the project overview in QuickBooks Online. They're already investigating the root cause of this unexpected hitch and are working to implement a solution.

While they do, I need to get you in touch with our QuickBooks Online Support as they are tracking the number of affected users. This way, they can attach your account information to the ongoing investigation. Any progress will be communicated via email.

Please be reminded that our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM on Saturdays. Here's how to contact us:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

In the meantime, I recommend going through the following article. This link contains more information about other ways to deal with the project feature in QuickBooks Online: Projects FAQ.

Please extend your patience while we're working on the permanent fix. However, if you have other QuickBooks concerns, you can always leave a reply below and I'd be glad to answer them for you. Have a great rest of your day!

I'm experiencing the same problem. I spend 2 hours on phone with QB, they said they opened and investigation, but now they can't find the investigation. This is a major problem for the large projects I have ongoing. Please solve this QB

Welcome to the QuickBooks Community, tylerfrench. I will like to shed some light on this situation. The investigation number is INV-53387. I encourage you to use that number when calling support to add to the list of affected users and receive email updates when this is resolved. You can use those steps to reach us, as my colleagues mentioned above. In the meantime, here are visual screenshots that will help you to connect with QBO support:

Please let me know how this goes and if you need further assistance. My team and I will do all we can to take care of you! I hope you enjoy the rest of your day.

I am currently experiencing the same issues. Have tried all the troubleshooting. On hold now with QB support to report this issue. My boss is looking at the projects with no costs and assuming my work is not done because the expenses, even a couple invoices, are not showing up in the project report summary. You can only see each transaction once you open the project then select the transactions tab. There you can then see every transaction. Pretty frustrating but I am hopeful this glitch will be corrected soon. 

I have had the same / similar issue. Each week, I have to prepare a report for our owners with regards to the profitability of the projects. It can take hours for something that I should easily be able to run in QuickBooks. When I went to Projects, the total costs on the main page (and printed report) wasn't equaling the total costs when I actually went into the project. I reached out to QuickBooks several times to attempt to resolve my issue, and no one could seem to understand my issue. Finally, I was able to narrow down the difference between the overview and the Project Profitability to contract services. Once I went into the contract services account and changed the type from payroll to other business expense, my numbers match!! Since it appears that many people are having the same issue, I would suggest looking at your account types and changing if necessary. It may not solve everyone's issues, but it may help narrow the differences. 

I am having same issues for a month, and the issue is still there. Can anyone help? I got 2 assigned  investigation number and none of them have been fixed! My case number is 54314 and [removed]. I needs this to be fixed in order to send the bill to my customer. Please help.

is this issue resolved yet? Having the same issue at the moment.

I've checked our records, Amper. The issue is already closed and resolved.

You can try the steps I shared at the top since you're still encountering the same issue.

However, if it didn't make any difference, I suggest reaching out to our customer care support so an agent can take a better look at this. You can follow the steps provided by RoseMarjorieA. You can also take note of the support hours so you can immediately get hold of a live agent. 

You're always welcome to post in the Community if you have other concerns. We're just one post away. Take care!

can you send me the link where the resolution is offered by RoseMarjorieA. What I see on this page is asking to contact to customer service.

Glad to have you back here in the Community, @amper.

Let me provide some clarifications regarding the link that was shared by my peer RoseMarjorieA above.

The link was presented by RoseMarjorieA was about managing Projects in QuickBooks Online. This talks about how the feature works in the. Please check out this link to learn more about the said functionality: Learn more about Projects in QuickBooks Online.

On the other hand, if you're still experiencing the issue wherein expense transactions are not showing in the Project overview, I suggest reaching out to our Customer Care Team. They have the tools that can help investigate and identify the root cause of this matter and apply a resolution.

To contact them, please follow the steps outlined by my colleagues above.

Keep me posted on how things turn out. My doors are always open to help if there's anything else that you need. Take care!

I am also still having this same issue. I was on the phone with Customer Support for over an hour a month ago with no reasonable resolution and my expenses are still not showing in my Projects. The solution was to delete all of the expenses and re-enter them in the actual project. I have 100s (!) of expenses and can not take the time to manually delete and re-enter them when they are categorized correctly as with a Project. QuickBooks - what is your solution?

Check to see that the category type of the categories that the expenses are assigned to either Cost of Goods Sold, Expenses, or Other Expenses. I had the same problem and realized that my expenses were categorized to Fixed Asset type categories. Switching the category type for those expenses to one of the aforementioned category types fixed the issue. 

Similar issue here. The projects summary landing page and individual project's overview page used to show all correct values and now suddenly none of the costs are showing up making all the projects at 100% profit margin (only if they were true)

The QB online call was absolute disaster. The rep referred to this link and said that the only way to fix it was to delete over 1000 transaction i have over multiple projects, recreate them (invoices, bills etc.) and do a bank reconciliation again. JUST NOT AN ACCEPTABLE SOLUTION! I waste over 7 days of my time for something QB software is messing up? She refused to escalate this as technically there is a solution. The counter solution is for me to take my business to someone else. She gave me number to reach out 1-877-683-3280 which is for sales and does not help me escalate the issue. 

Absolutely unacceptable solution to delete all transaction are recreate them. If a rep is reading this - my case ID is [removed]. I'm sorry to vomit out on this thread but truly frustrated at the level of support. How do you even escalate your issue when rep deliberately misdirects you?

I am also having the same problem with ALL my projects on QBO. It's already March 19, 2021, 3 months ago @userjphillips posted his problem and QBO still hasn't solved this. How much longer do we have to wait? This is very frustrating.

Hi HA96727,

It would be best to contact our Support team, so they can investigate this further. As of the moment, we need more details about this behavior. How to contact QuickBooks Online Support.

If you have other questions, please let me know.

I have just attempted to start using project tracking and we entered a couple invoices using the project access for entering bills and they do not show up under costs. I don’t have time to re-enter data and I don’t have time to be on phone for hours. All these complaints and still no solution?! I will just have to track projects manually. Wonder if my subscription would be lowered if areas of their software is not usable.

Thanks for becoming part of the Community, Protemp.
 

When entering bills for a project, you'll want to click Add to project ▼, then choose Bill. Once you fill out the form and press Save, its amount will be displayed in your COSTS section.

Invoices can be added by selecting Invoice. These amounts will display in the INCOME area.

Since you've entered bills, but they didn't show up in your COSTS section, I'd recommend checking the browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records; however, sometimes they can cause display issues on certain pages. You can open a private window and check to see if your project's costs display accurately.
 

Here's how to access incognito mode in some of the most commonly used browsers:

• Google Chrome: Ctrl + Shift + N
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Option + P
• Mozilla Firefox: Ctrl + Shift + P

If your COST area shows an accurate amount, it's safe to say this problem's being caused by temporary internet files. It can be fixed by clearing cached data and Intuit-specific cookies.

In the event it continues displaying inaccurate information, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while you're signed in:

1. Use the Help (?) icon.
   
2. Click Contact Us.
3. Enter a description of your situation in the What can we help you with? field, then click Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.
 

Please don't hesitate in sending a reply if there's any questions. Enjoy the rest of your day!

this is the answer. thanks mate

I am having the same issue but only while using the web browser version of quickbooks (either google chrome or safari). However, all expenses show up correctly in the iphone/iOS App. Must be a web browser only issue. Please fix.