If I write checks sometimes it recalls last transaction for vendor and sometimes it doesn't no matter which circle is checked in recall information preference?

It matters if:

You use Expenses tab or items tab or both.

And edit the Vendor name to see if you put Default accounts here (up to 3 are allowed).

Thank you SO much! this has also been bothering me for years, but you finally fixed it for me!!

I was hoping this was the answer --- nope.

My check box just cleared itself again so I immediately checked the name out --- not a vendor -- it is a name in the "Other Names" list and no preferences for accounts for them.

I am using the 2017 Desktop Accountant's version; I don't remember this issue in the earlier versions?

It doesn't seem to matter which of the choices I make under the "automatically remember..." -- I've tried them both.  It will work for a few entries (I use the batch enter transactions because I am entering 20-40 transactions at a time from multiple names --- Others, Vendors...)

Hello LorryMarie,

Thank you for posting here in the Community. It would be my pleasure to answer any questions you may have regarding auto-filling transactions in QuickBooks Desktop.

Since you didn't notice this issue happening with your older version of QuickBooks, I recommend making sure to update QuickBooks to the latest release. I'm adding steps down below that you can follow:

1. Click the Help tab at the top menu bar.
2. Click Update QuickBooks Desktop.
3. Go to the Update Now tab.
4. Put a check mark beside Reset Update.
5. Click Get Updates.

If you're still getting the problem, I recommend reaching out to one of our Technical Support Specialists. They'll be able to pull up your account perform additional troubleshooting about the issue.

I'm adding the steps below on how you can reach them:

1. Click the Help tab at the top menu.
2. Click QuickBooks Desktop Help.
3. Click Contact us.

Please know I'm always available here for any additional questions or assistance that you need with creating transactions.

I'm having this same issue.  It's super annoying.  Following this for a solution.

Hello VLW57,

i appreciate you for joining this thread here in the Community. I'm here to answer any questions you may have about auto-filling transactions in QuickBooks Desktop.

I recommend following the troubleshooting I've added above regarding updating the QuickBooks Desktop program into the latest release. These updates will ensure your program database is up to date with the features.

If you're still getting the same results, please proceed with reaching out to our Support Specialists. I want to make sure one of our support will be able to investigate the problem on your end.

1. Click the Help tab at the top menu.
2. Click QuickBooks Desktop Help.
3. Click Contact us.

These steps are also available from our support article which you can bookmark on your current browser:

Update to the latest release of QuickBooks Desktop.

Please don't hesitate to let me know if you need further help with auto-filling entries. Wishing you all the best.

I've been working in QuickBooks since before there was a version number.  Recently started using this Accountant Batch Feature because I dont need a lot of notes at the bottom.  My QBES17 Accountant version is doing the same thing.  Out of nowhere it all of a sudden the preference to automatically recall is unmarked totally.  Put it back, works for awhile and then BAM, gone again.  And yes i do keep my QB updated.  I have over 100 clients, have to stay on top of things.  This is a new one to me.

Hi there, @crystala.

I'd be glad to help check why the preference to automatically recall transaction is unmarked in QuickBooks Desktop (QBDT).

Since you're QBDT is always updated and the issue happens, you may need to verify and rebuild your QuickBooks data to help us isolate the cause of this unexpected behavior. For the detailed steps, you  may check this article: Verify and Rebuild Data in QuickBooks Desktop.

If the issue persists, I suggest contacting our Support Team to check and investigate this further securely. For the support's contact information, you can check it here: Contact the QuickBooks Desktop Customer Support Team.

Please feel free to add a post/comment below if you have any other QuickBooks questions. I'll be around to help you!

Not a data issue or update issue.  This has been an issue in every version of QB since the batch entry feature came out.  Every time I do batch entry I have to go back into my preferences and remark the checkbox to automatically recall.  This has been in every client in ever version of QB for years now.  I fix would be great.  The only thing I found that will help not unmark it is a) you can only tab through the fields in the batch entry, as soon as you use the arrows you lose the setting.  You cannot copy or paste in the batch entry, or the setting disappears too.  Usually, if I reverse tab I will lose the setting too, but not every time (might have something to do with how many spaces you reverse tab).   All I know is that it is a QB issue, not a file issue (like I said years with every client and every version of QBs, just like everyone else posting here).    It is a pain in the butt and super annoying, and have been hoping for a fix, instead of the popular update your software or repair you file answer the give for everything, even after you say you have done all that and it is over 100 clients and every version since batch entry came out :-( 

Hello, @littlemidget.

I'll ensure that you won't go through this kind of experience again. I'll do take note with this and pass along the information here on my end. 

On the other hand, it would also be best if you can get in touch with one of our QuickBooks Specialists. They have extra tools that can pull up your account securely and be able to check and investigate this further.

In case you have any other QuickBooks concerns in the future, you can always check our help articles: QuickBooks Desktop Help articles.

Stay posted if you have any other questions about the batch entry feature by adding a comment below. I'm just a post away to assist you.

Angelyn_T:  how can you "ensure" we won't go through this again.  Obviously the engineers have not been able to accomplish this.  UNLESS you are telling me that it's fixed?

Advising us to take time on the phone with your QuickBooks Specialists just says to us that you don't know what's wrong.  Mine has been doing this for years and i'm pretty sure @littlemidget and I are not running identical systems.  So my request is that the fixers re-enact what we've all said is happening and if they can't then just tell us that in this string.  Sadly, these surface comments are just not helping.  We need a little more depth and it needs to be Intuit's time that is taken up to dig and let us know what you found.

Thank you for listening, this is just a bit more than frustrating.

And this question should not be marked as "solved" when it obviously still exists in the wild.

Thanks, Jen.  Does this mean the described problem is still being addressed by programmers to be fixed in future updates?

It is extremely frustrating to have to continually go back to preferences and recheck the box that was previously checked and QB cleared on its own.  It stops the work flow when entering batches of credit card entries for my clients and causes me to spend more time than it should.

Hi there, LorryMarie,

I appreciate you getting back to the Community.

Our engineers are currently working to provide better service and ensure we're meeting the needs of our customers.

The releasing of every update is handled by our programmers. As of now, the schedule for the next update is not yet being released.

For the meantime, to be updated about the recent changes made by the product you're using, I invite you to check this article: Update to the latest release of QuickBooks Desktop.

Additionally, you can also visit the What's New section on your QuickBooks Desktop, to be updated with our latest news and updates including product improvements. Just go to the Help menu at the top, select New features, then click What's New.

As always, you can visit the Community again if you have further questions concerning your QuickBooks Desktop account. I'm always here to help.

Unfortunately, the response from each of the QB Reps is not addressing our issue.  And i'm wondering if we need to start a new thread since this one started out as a different Query, has been marked Solved and has a Best Answer (which it wasn't even for the first query).  There was a good answer to that one, which was to clear all three accounts in the Account Settings Tab of the vendor you're having issues with.

But, our issue is different MirriamM.  And while we appreciate you responding, it was a standard generic response that could have been to any questions on your entire website.  So tomorrow when we get a survey email about how our Priority Circle Rep is helping us, we'll get the same default email back that says I hope your issue was resolved but please contact me if i can be of further service.  it has been a viscous circle on this issue, definitely not a priority circle.  

It's hard to keep quiet when all we want is a straight answer.  It's either on the board or it's not.

Thanks for taking the time to reach us back, crystala.

I appreciate you for pointing this out and for sharing your thoughts and opinions about the Accountant Batch Feature in QuickBooks Desktop. Please know that we are taking note of this. Our team of engineers are closely working on this.

For now, I recommend you get in touch with our QuickBooks Care Team so we can open a new investigation about the behavior you're experiencing with the accountant batch transactions feature.

You can reach us through the contact details found in this link: Contact the QuickBooks Desktop Customer Support Team.

Stay in touch with me if you have other questions. I'll be around in the Community to further assist.

@crystala Crystala I think you are right - open a new thread and copy in the investigative work @littlemidget has already taken the time to document.  The programmers should be able to recreate the problem we are experiencing.

Right now I don't have the time to do that myself and really appreciate the effort  @littlemidget has put forth.  Being able to recreate the problem should certainly give the programmers a boost in fixing this annoyance.  And we won't mark it as SOLVED until it really is.

Great Answer.  Maybe a little more clear:

 Vendors > Vendor Center > Double-Click Vendor at Issue > Account Settings Tab > Clear All > OK