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info2008
Level 1

How can I go back to scrolling by swiping down without moving the line item in the estimate I am making?

All of a sudden when I scroll through an estimate by swiping on the touchscreen, it moves whatever line item is where i touched first. I did not change any settings and I can no longer scroll through an estimate. I changed from business view to accountant view and that was not it. Please help.
6 Comments 6
VoltF
QuickBooks Team

How can I go back to scrolling by swiping down without moving the line item in the estimate I am making?

Hello there, @info2008!

 

Let me share with you some insights into what might be causing issues with your QuickBooks Online app.

 

Initially, it's important to regularly check for app updates to ensure that you are using the latest version of the QuickBooks Online app. These updates often include bug fixes and improvements that can resolve any known issues. Here are some quick steps to fix most app-related issues:

 

  1. Change the Wifi data connection on your device to 5G or 4G (varies by device).
  2. Close and restart the app.
  3. Clear app data. To do this:
    1. Open your device Settings.
    2. Select Apps (varies by device).
    3. Choose the QuickBooks app from the list, then select Storage.
    4. Select clear data
  4. Power down and restart your device.
  5. Uninstall and reinstall the app.

 

By following these steps, you should be able to address the scrolling issue and navigate through estimates smoothly in the QuickBooks Online app.

 

Moreover, you can find additional troubleshooting solutions for QuickBooks Mobile App issues by referring to these articles:

 

 

Additionally, these articles will be helpful for you to get more insights and information about estimates-related processes:

 

 

Feel free to comment below for more questions about the QuickBooks Online app. I'm sure to help anytime. Have a great day!

info2008
Level 1

How can I go back to scrolling by swiping down without moving the line item in the estimate I am making?

I'm not using the app but tried most of these already other than deleting the app and downloading it again.

NCNorie
Level 1

How can I go back to scrolling by swiping down without moving the line item in the estimate I am making?

I’m not using the app either. It has challenges on the iphone. So I’ve been going to the online website, but now it is near impossible to create an estimate, so I’m forced to get home to my laptop for every proposal.

 

I do feel frustrated that tech support doesn’t get to the answers sooner, and that more testing isn’t done.

Mrkinch78
Level 2

How can I go back to scrolling by swiping down without moving the line item in the estimate I am making?

A year later and the same issue. It's the most annoying problem I have. This on top of other issues I've decided to drop quickbooks. Better solutions out there that build with the end user in mind. 

Mrkinch78
Level 2

How can I go back to scrolling by swiping down without moving the line item in the estimate I am making?

None of this is a fix. It's an engineering issue with your code. The line items are set to be more sensitive and responsive than the up/down scrolling.  Likely nothing will be done about this considering it's been a year with this issue.  Also no sorting by date an invoice is due or an estimate expiration. None of quickbooks is built with the end user in mind for on the go real world use.  Does anyone there actually field test the products?  I'm done and moving to a much better platform. 

Mrkinch78
Level 2

How can I go back to scrolling by swiping down without moving the line item in the estimate I am making?

Check out Thryv. Much better 

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