@kristin1130Yes!  The way I have worked around it:  QB charges 3.5%, plus a flat .30 cents  per transaction.

I let clients know that the credit card fee is 3.75%, which covers the 3.5%, plus the flat.  I set up invoices to be paid by bank ACH only, and if they want to pay with a card, they contact me, then I can modify the invoice to add the "card processing fee" line to the invoice.  It would be nice to have the QB charge the client the processing fee at the time of payment, as an addition, and not deduct it from the payment on the invoice.

Read the previous comments. People want a simple toggle switch in QBO to pass on the CC fees to their customers automatically. Yes, plenty of others QB reps have copy-pasted an automated reply saying to contact the dev team, which seems should be the reps' job, not your paying customers. Yes I've messaged your dev team. No they haven't done anything about it.

Are you joking?  Read the previous comments and quit wasting our time.

This reply doesn't even qualify as placation. Clearly, because QuickBooks is cashing in on this process, it's a non-issue for the company.  Just another "hidden fee".

I agree.  Many vendors we pay have an option for pricing that charges one price for credit card and one price for check or cash.   I would like to have our invoices allow for this same option on our invoices to customers.

In addition to he information you provided, I am curious as to if the customer decides to pay with a check? Do we have to revise the invoice each time? I'm not sure which would be more appropriate, note on the invoice that a 3% fee is charged if paid with credit card (but when does this happen) and/or automatically add it to the invoice and then revise the invoice IF they decide to send a check instead?

Hi there, allamericanmechanical.

I'm here to share some details on how you can include the credit card fee in your invoices without changing it every time your customer pays. Let's modify your invoice by changing the payment method option.

Here's how: 

1. Open the invoice that you want to change.
2. Select the online payments that you want to use.
3. Click Save and send once done.

Once you resend the invoice, your payment options will be revised. 

See the screenshot below for your reference.

Feel free to read this article for more details: Add service fees manually to invoices. 

Also, I've got an article about customizing sales forms. It guides you on how to personalize the invoice, estimates, and sales receipts.

Let me know if you have other questions. Take care always and stay safe.

This is what I just set up yesterday. For QB POS. If a customer is paying by card. The ladies checking out just toggle sales tax to the one we titled "card fee" then it charges county, city, state, and an additional 3%.  Did this work for you? Since we just did it I wanted to get your feedback.

We use QB POS and decided yesterday to Add a tax code of 3% and named it "card fee"

So when a customer checks out if they are using a card. We toggle the tax to "card fee" 

The "tax" was setup as a multiple rate.

 6.5%state

.5% county

2.125% City

3% card fee.

It is way faster than manually adding an item and correct as far as math and coding the money.  

Can look daily/weekly/monthly/annually and see how much was collected.  The way I see it. It is more than getting $0 from the customers and easier for the clerks to do.

We need this feature and it’s absurd that it’s not available. The client receiving the invoice should choose payment method, if credit card a fee of 3% or so should be added.

it’s simple. Do it.

once the client picks how to pay, if a credit card then the company should be able to add a 3% convenience fee to the invoice automatically. Why don’t you do it?? 

I can see your point here, @GandCo.

I also want this feature to be available as much as you do. I am aware of how much difference it would make if we could add a convenience fee directly to invoices along with our customer's preferred mode of payment. 

With this, 'd be pleased to help you pass this helpful insight to our Product Developers so they can consider adding it in future updates. Here's how:

1. Click the Gear icon in the upper-right corner.
2. Select Feedback under Profile.
3. Share your feedback.
4. Click Next to submit.

You can refer to this link so you can track the status of your request and get the latest updates from our development team: QuickBooks Online Customer Feedback

Moreover, in case you created a transaction by mistake, we either delete or void it in QuickBooks Online so it won't affect your account balances or reports. To help you know the difference between the two and the process of doing so, feel free to read through this article: Void or delete transactions in QuickBooks Online.

I'm just a reply away if you need further assistance with regard to managing your invoices in QuickBooks Online. Keep safe.

Why don't you just add the Product Developers to this thread and kill 2 birds with one stone???

Is there a way to automate this?

So every new invoice has it?

I understand how important it is to automatically add credit card processing fee to an invoice, @mkt2006.

Currently, this feature is not available. And since it is a helpful feature, I recommend you submit a feedback. This way, Product Developers can consider adding it in the future updates. 

Here's how:

1. Go to the Gear found in the upper-right corner.
2. Select Feedback under Profile.
3. Share your feedback.
4. Click Next to submit.

You can track the status of your request in this link: QuickBooks Online Customer Feedback.

For more details about handling credit card payments, check out these references:

• Common terms to process credit cards for Intuit Payments
• Choose where to record payments and processing fees for QuickBooks Payments

Feel free to comment below if you have additional questions about managing your invoices. Have a great day!

Exactly my problem!  Most my transactions are over $10,000 so the extra fee on top of the 3% is $9.  Again, not a lot, but still missing the point of passing the fee on

How many years have you been replying with the same scripted answer?! I went with another company to address this problem, because is not a work-around.

@franklinserve12458

I really appreciate the screenshots. What is the App you are using? 

I've been reading posts about this that are 3 years old when your team said the "engineers" are working on this feature. That doesn't bode well since it's still an issue. Come on. It's really not that big of a feature to add. Not to mention, I've been on the phone with support several times and they've told me you have dropped support of the mobile app, which is a huge disappointment. Also, there seems to be a current bug with estimates–I can't even send those right now. All in all, really disappointed with Quickbooks.

I appreciate your input from every angle, Fidelity Productions. Allow me to join the discussion and provide clarification.

The QuickBooks Online Windows and Mac desktop apps are the ones that are no longer supported. Thus, using QuickBooks Online mobile app is still available.

As for your concern about sending an estimate, did you encounter some error messages? Any extra information is appreciated.

In the meantime, we can clear the app's cache files. Doing so helps in fixing any sorts of errors in the system. 

For Android devices, see these steps:

1. From More Options ⋮, select Settings.
2. Click on Refresh Data.
3. Choose Yes.

For IOS devices, see these steps:

1. Go to Settings.
2. Under General, select Storage.
3. Select your QuickBooks app.
4. Click Offload App.

Once done, check if you're now able to send an estimate. However, if the issue persists, I suggest uninstalling and reinstalling the app to ensure you get the most recent version. 

You can also check out this article to learn how to fix issues or errors upon using QuickBooks mobile app: Fix common errors in the QuickBooks Online mobile app for Android.

Please don't hesitate to comment below if you have any additional questions. We're always here to help you out. Have a nice day ahead!

Thanks for that tip on refreshing data; that fixed the issue of not seeing my products and services. I am able to send estimates now, but from both desktop and mobile, this is what they look like (see attachment). Note that the very first estimate I sent was nicely formatted in email form where the client could click review/approve. Now, however, they're just plain text with PDF attachments. I've been told this is an issue on the back-end that your engineers are working on...

@mdtdean happy to share went through erppaymentadvisors dot com (quickbooks sensors websites) they showed me a few different tools based on what we were looking for.

I would like help with integrating this with zapier.  Any advice?  Thanks!

Can you provide an update on when this option will be brought to QuickBooks Online? It’s been 3 years since this and we would greatly appreciate this options for service based businesses.