How do I remove sales tax from appearing on invoices?

Hi there, hjcastt. 

Thank you for reaching out to the Community. Let me help you sort this out. If you are using automated sales tax we can modify the setting to turn off the Sales Tax. Let me show you how: 

1. Go to the Taxes. 
2. Click Sales Tax. 
3. Press Sales tax settings. 
4. Tap Turn off sales tax. 
5. Pop up message will appear and click Yes.  

Once done, you can try create an invoice to double-check if the setting has been change.  

Note: If you've collected sales tax on one or more items. This means you can't turn off sales tax. 

To learn more about Sales tax, check out these articles:  

• Sales tax in QuickBooks Online 

• Manage sales tax payments in QuickBooks Online 

• Remove sales tax rate 

Please don't hesitate to let me know if you should have any questions about this or anything else QuickBooks related. Have a wonderful weekend.

Additional information on this issue.

If  you are getting a screen that says that you need to "select frequency in order to complete setup", you will not find the button to turn off the Sales Tax.

So, go ahead and complete the frequency option, then you will be presented whith the screen above that allows for  "Sales tax settings" and to "Turn off sales tax" options.

I, too, would like to remove the sales tax line from my invoices. I have followed the steps you provided, and it does, indeed, tell me that because I have collected sales tax previously, I cannot turn it off. The issue is that I HAVEN'T collected sales tax on anything, ever - when I list all of my sales for all dates, the sales tax column reads $0.00.  Is there a way around this?

Hi there, @Laura Morton.

I'll share insight about your sales tax settings in QuickBooks Online.

As of the moment, there isn't an integrated way to turn off sales tax settings in QuickBooks once you've creates transactions after turning on this feature. And we're unable to provide the exact turnaround time as to when such a feature like this is added.

For now, let's consider setting up your customer as non-taxable or giving them a tax-exempt profile to avoid tracking sales tax every time you create sales transactions. While the option is not yet available, I recommend letting our product developers know about this by sending a request via feedback. I'll show you how.

1. Go to the Gear icon.
2. Under Profile, select Feedback.
3. Describe how turning off the sales tax settings since you haven't used this feature helps your business in QuickBooks.
4. Select Next.
5. Click Skip and send message.

I'm including our Customer Feedback for QuickBooks Online page to track the status of your request and get the latest updates from our developer team. Updates such as how the recent enhancement made to QBO helps our business owners, like you.

It'll always be my pleasure to help if you've got other questions aside from working with sales tax in QuickBooks. Use the Reply button and leave your comment below so that I, @JonpriL, can assist you further. Take care always and stay safe!

why not just make the sales tax removeable editable on the invoice edit page? 

Hello there, @JGIet.

I can see how the feature to directly delete an invoice on the edit page would be helpful for you. Currently, this isn't available in QBO. In the meantime, it's best to put forward your suggestions and feedback regarding this option to our product developer. Here's how to send feedback: 

1. Click the Gear icon in the upper-right corner.
2. Select Feedback under Profile.
3. Share your feedback.
4.  Click Next to submit.

Our product engineers would consider your suggestions and you can always check the status of your request through this link: QuickBooks Online Customer Feedback. 

You may visit this article to know how to automatically track sales tax: Set up and use automated sales tax in QuickBooks Online.

The Community always welcomes you for further inquiries with regard to sales tax. Have a great day ahead!

Because that would be too easy.