I wish I could make it better, @chris348. I'm here to share insights about your report.

As of the moment, the investigation about the PPP Loan Forgiveness report is still ongoing. And we're unable to determine and provide the exact turnaround time as to when this issue will be resolved.

Rest assured, our engineering team is in all hands working to fix this as soon as possible. With this, please be on the lookout for the next release of the software update. You can check it using the steps outlined in this article: Update QuickBooks Desktop to the Latest Release.

You may also read through this article that'll help running your business with us during this pandemic: Protecting What Matters Most - Resources for your Small Business during COVID-19.

We appreciate your patience as we're working on this. Please let me know in the comments below in case you've got other questions. Take care and stay safe!

At this point it doesn't matter. Quickbooks simply dropped the ball and shafted their customers.

I went back and just recreated (thru about 2 extra days of work) the reports I needed to submit to my bank.

I sure hope it gets fixed for other people out there, but I wouldn't hold my breathe at this point.

As I stated before, I will be looking into other similar products and find a way to move on from Quickbooks as this should have been a very easy fix and it should have been priority #1 to assist it's many loyal users. Clearly it is not any kind of priority to them.

Good Luck to all

Intuit really knows how to waste time.  Most of all our clients have filed the PPP 2 forgiveness applications and QuickBooks is "working" on figuring out a "work around"  Really---this is so messed up.   By the time tech support "figures" it all out none of will need the "work around"---WASTE of time---so sad.

Don't waste your time-just work around and don't try to pull the same reports from QB's as you did for 2020.  SBA really does not need much anymore but you will need to have support in case they audit.  Pull payroll reports for the PPP 2 forgiveness period and any other support like utilities, rent etc and just keep on file for your records.  The SBA or Bank will let you know if you need more at the time you submit the PPP 2 forgiveness application.  You have this-don't depend on tech support for Intuit they will just mess up your day.  Good luck.

I have been on the "list" for a couple of months and they still have not gotten these fixed.  I have been waiting for them to get this fixed.  It has now come down to me wasting my time to try and figure this out.

Does anybody have a suggestion for getting the Full Time equivalent reports from QuickBooks?

Jen_D

I click on the PPP FTE you have highlighted and get this message still . . . .

We want this fixed as much as you do, @kellyb212 and Sharon531. That's why I'm here to share further insights about the PPP FTE reports in QuickBooks Desktop (QBDT).

For the time being, the investigation of PPP reports is still ongoing. Rest assured that this issue is being taken care of with utmost urgency. Hopefully, you can run one (i.e., PPP FTE and PPP Cash Compensation) in no time.

While we're waiting for a fix, we have some workaround that you can use:

• If you got loans from outside banks, other payroll reports may work for your needs (i.e., Payroll Transaction Detail or Payroll Summary).
• If you got your loan through us, no other payroll reports are allowed if your loan underwriter is asking for reports.

In keeping with this, I would encourage you both to contact our Customer Care team again (if you already do) for updates. They can also add your account to the list of affected users (if you haven't already). This ensures you're in the loop about the investigation's status and its fix.

Also, to further guide you in managing your business with QuickBooks during this time, I'd recommend checking out this article: Protecting What Matters Most - Resources for your Small Business during COVID-19.

We appreciate your patience regarding this matter. Please feel free to comment below if you have other reporting and payroll concerns. I'm always around to help. Take care, and I wish you both continued success, @kellyb212 and Sharon531.

If QuickBooks is unwilling to give an update or timeline for a fix, they owe us instructions for how to customize existing reports to get OUR data from their software.  In effect, QuickBooks is holding our data captive.  I will definitely join the Class Action!

A company that has nothing but contempt for its customers cannot and SHOULD not remain in business for long.   

This is an absolute asinine response as are all responses from Quickbooks regarding this matter. If your so called engineers could create the reports for the 1st go round, then they could most certainly do it for the 2nd! It is an outright shame that you expect thousands of your customers to continue with your product after this horrifying and disappointing lack of urgency. Your customers could possibly lose out on their forgiveness because they depend on your product so much that they do not use a 3rd party accounting person like me and are banking on your PPP reports. Businesses are having to waste more money to hire 3rd party people to create these special reports for us. Businesses may lose out on tax benefits or have to carry this balance another year solely because you can't figure out how to change the date parameter. Literally every report there is in every QB application has the possibility of changing the date parameter but these PPP reports don't? It doesn't seem plausible. You can't expect business owners to believe that you can't fix it or release another update. Your engineers cannot be that inept. This looks like a deliberate attempt to get out of your possible liability with the SBA if your reports generate incorrectly. Either way, you could be in for a potential giant class action lawsuit. 

I concur with the sentiments expressed by nearly everyone in this community as to the disappointing response to Intuit to a new need from its user community.  There is no way that Intuit, having created the very useful and accepted documents for forgiveness of the first round of PPP loans, cannot create reports for the user community to use in filing for forgiveness of the 2nd round PPP loans.

I implore Intuit to put the pedal down and get these done.

I want to express my disappointment in Intuit's lack of responsiveness to a user requirement that they quite clearly know about and understand.  Having created terrific reports for the forgiveness of first round PPP loans, Intuit certainly can do the same for forgiveness of Round 2.  I implore Intuit to be responsive to its user community and get these developed ASAP.

On the reports tab, there is not an option for PPP reports at the bottom of the drop down box like you are showing in your message above...my drop down box for desktop pro 2020 ends at "transaction history" & "transaction journal".    The only PPP reports available to generate are in the payroll center BUT it does not allow for any dates past 12-31-20.  My PPP2 loan was received in 2021 and I don't want to run out of time to submit forgiveness applications.  

I can see the urgency of getting this resolved, @EILEENA.

There's a new ongoing investigation where some of our customers are unable to see the list of PPP reports in the drop-down list. Our engineers are all hands on deck to get this resolve. 

I'd recommend reaching out to QuickBooks Phone Support. This way, they can add your details to the list of affected users and notify you once the issue is fixed. 

Here are the steps to them:

1. Go to the Help menu and click QuickBooks Desktop Help.
2. Select Contact us and enter a brief description of your concern.
3. Click Let's talk and then select the best way you'll want to reach out to us.

Moreover, you can use this link to get a direct chat link and more details of our available hours and support types: Contact QuickBooks Desktop support.

In the meantime, you'll want to run any payroll report available in QuickBooks Desktop that you can use. You can generate Excel-based payroll reports from the system.

I've also added these articles for more information about the PPP loan forgiveness reports:

• Understanding your Tax Cost report for PPP Loan Forgiveness

• Understanding your QuickBooks Desktop Cash compensation report for PPP Loan Forgiveness

If you still have other questions about the reports, feel free to click the reply button below and I'll make sure to answer them. Have a good one!​​​​​​​

Rea_M,

I think that Quickbooks needs to HIRE NEW Programming Engineers since it is VERY Obvious that the ones currently are Unwilling to solve these PPP issues after MANY MONTHS.

And all I keep seeing is to get into a queue to talk with a Service Support Representative with chicken and children making noise in the background that can do NOTHING but take notes and waste our time - QB Customers - AND they are usually not even in the continental United States.

If by now the Programming Engineers don't understand the problems in their programming and need more support notes Quickbooks is doomed.  HIRE Ones that can fix it.

Sad that this company has deteriorated to this degree.  Sad indeed.

Sharon 

I agree its sad how pathetic this company has become.

I have been working on the reports for days now on my second PPP forgiveness reports, in contrast it took me minutes for the first PPP forgiveness reports but all Intuit Support could advise me was to run a Payroll Summary Report - what an idiot!!!!!.

We have been using their software for 27 years and in that time the functionality has increase minimally, cost has increased tremendously but the support has out right stopped. I remember when we could actually call someone. Now you have to wait for a call back - and the last person my wife spoke to was a Vacuum Salesman before he started working for Intuit Support. True story, but you want to know the worst - he was one of the better support people we have worked with in the last year. Ya I have checked out what it cost to go to  real ERP but we are going to do that and drop Quick books in the trash where it belongs. I too will be waiting to jump on any Class Action if it is presented to me!!! 

I agree with you.

I started using Quickbooks when it and Excel spun off of Lotus 1-2-3.  It was so accurate and precise.

They had good programmers and support in the USA and it wasn't based on how much money the Company could make, but on quality of product. 

I know we are going to be looking around because their Company quality has gone downhill so much.

After many calls to enterprise support trying to get my PPP2 reports generated and looking at many support articles, as well as these forums, I found myself frustrated and at a loss of what to do next.  On August 31, 2021, I used a contact at Intuit to try and get a response.  After many months, 4 to be exact, Intuit/QuickBooks released an update V32.0D R3 01/01/2022.  I am please to report that this has all the needed reports to complete your PPP2 forgiveness application.  Good luck everyone.

Hi it looks like they updated the reports so you can actually see FTEs for the new periods however it still doesn't give you the FTEs for the pay period inclusive of January 1st 2020. On my report it says no records found for that pay period.  I think  you need both to upload to for the forgiveness. I believe you have to show that there was the same or more employees at the end of the forgiveness period compared to the start of the year in 2020.

So they finally got around to updating the PPP reports in QB Desktop ( and I assume also in online) sometime around Dec. 27 or 28 2021. OK BUT THERE ARE STILL MAJOR PROBLEMS AS FOLLOWS:

1. Like the other user just said above you can't run FTE for the Reference Period 1/1/20 to 2/29/20. It simply states "no data" 

2. When you do run the FTE report for a given 24 week period in 2021 it prints out a report BUT IT TRUNCATES THE EMPLOYEE NAMES on the report. It is doubtful this is for security or privacy since employee names are spelled out completely on the other PPP reports.

3. When I try to export ANY PPP reports to Excel fails and says you must have at least Excel 2010 installed --- but I have Excel 2013 installed !!! But for the PPP reports for Round 1 back in 2020 I did not get this error on same computer (same OS, same version Excel installed) so this must be a programming error when they did the 2021 update.

4. So as a workaround I export to csv and then open with Excel. So everything will be OK right? WRONG! This process leads to a messy excel with single cell contents strewn about in 3 or 4 cells. This did not occur on same computer/ same Excel etc. during early 2021 when working with PPP reports for 2020. So again a programming error.

5. But that's not all that's wrong. I don't know if anyone noticed but now if you try to go back BEFORE the date of 1/1/20 -- let's say you wanted to use the other possible Reference Period of 2/15/19 to 6/30/19 for your SECOND ROUND Reference Period, you can't do it! Some people might want to use that earlier reference period rather than the later Reference Period of 1/1/20 to 2/29/20. So when they added 2021 capability to the PPP Reporting they took away the old capability for ANYTHING PRIOR TO 1/1/2020. Wow! They provided a new solution (2021) and inactivated the old one! 

6. I'm going to be bringing the above to the attention of some managerial personnel at QB/Intuit and hopefully they can get back to the area of the company that deals with these programming issues and get these resolved. It is very frustrating to look around and see good PPP Reporting solutions by other companies, but finding these kinds of issues with the industry leader. 

Thank you very much. 

I think that Intuit no longer has any good programmers. 

And the ones they have don't understand REAL program coding.