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angelina2
Level 1

How do I turn off automatic emailing of invoices. I do not need to have my invoices emailed. How do I stop this.

 
11 Comments 11
katherinejoyceO
QuickBooks Team

How do I turn off automatic emailing of invoices. I do not need to have my invoices emailed. How do I stop this.

Welcome to the Community, @angelina2. It's my pleasure to answer your first post. 

 

I'll show you how to turn off automatic invoice reminders in QuickBooks online. Here's how: 

 

  1. Go to the Settings menu, then select Account and Settings.
  2. Click the Sales tab, then go to the Reminders section and select the Pencil icon to edit your preferences.
  3. Turn off Automatic invoice reminders by toggling the button to the left. Then, click Save

 

For more insights, check out this article: Automate invoice reminders in QuickBooks Online. It also includes steps on how to send invoice reminders manually. 

 

Just in case, you can also read through this article: Customize invoices, estimates, and sales receipts in QuickBooks Online. It helps you learn about some ways to personalize sales forms and email messages. 

 

I'd be delighted to assist you some more on your next post here in the Community, @angelina2. Take care.

angelina2
Level 1

How do I turn off automatic emailing of invoices. I do not need to have my invoices emailed. How do I stop this.

Hi. Thanks so much for your reply.  The problem I am having is that it seems that QB is now emailing the invoices as I bill them but I dont want to have an email sent.  How do I disable that?

Adrian_A
Moderator

How do I turn off automatic emailing of invoices. I do not need to have my invoices emailed. How do I stop this.

Thanks for getting back to us, angelina2.

 

We can select the Save and close button when sending an invoice. This way, the system will not send the transactions, but it will be recorded.

 

 

Also, if you want to let your customer pay the invoice online, you can send an online invoice. Here's an article for more information: Take and Process Payments Online.

 

I'm just around the corner if you need help. Take care!

TomG4
Level 2

How do I turn off automatic emailing of invoices. I do not need to have my invoices emailed. How do I stop this.

I had the same problem with QuickBooks sending invoices without me clicking on "save and send". These went out without my knowledge. This is the first time this has happened and only started occurring late Fall of 2020.  A QuickBooks glitch? I have started to date my invoices further out so that this doesn't happen and then change the date back when I want to send them.  I also turned off customer payment reminders because this frustrated my customers and occurs without me knowing it.

Mark_R
Moderator

How do I turn off automatic emailing of invoices. I do not need to have my invoices emailed. How do I stop this.

Thank you for raising your concern here in the Community, @TomG4.

 

We currently have an ongoing issue with invoices that were sent prematurely. Rest assured that our product engineers are diligently working on a fix.

 

To ensure you'll get an update about the resolution status, I suggest contacting our Phone Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-51047.

 

For now, you can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on. 

 

Thank you for your patience while we work for a fix. Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I'll be more than happy to assist you again.

TomG4
Level 2

How do I turn off automatic emailing of invoices. I do not need to have my invoices emailed. How do I stop this.

Hi Mark,

 

The Phone Support Team link just goes to a general website. I could not find a place to include my tracking number. Do you have another option?

 

Angelyn_T
QuickBooks Team

How do I turn off automatic emailing of invoices. I do not need to have my invoices emailed. How do I stop this.

Thank you for getting back, @TomG4.

 

Allow me to step in for a moment and share with you the detailed instructions on how you can connect with live support.

 

Here's how:

 

  1. Sign in to your QuickBooks Online account.
  2. Go to the Help icon, then choose the Talk to a human option (then type it again when prompted).
  3. When asked by the bot, type in a short description of your concern or enter "Affected by report issue. Reference number: INV-51047"
  4. Select I still need a human.
  5. Proceed with Contact us.
  6. Click Let’s talk, then select either Start messaging or  Get a callback button.

You can check out the support business hours through this link so you can reach out to them at your most convenient time.

 

In case you need additional resources while working with QuickBooks in the future, you can as well check out the topics from our help articles.

 

If you have other questions for us, please click the Reply button and add a comment below. I'll be right here to provide additional assistance whenever you need it. Keep safe!

ttchs
Level 1

How do I turn off automatic emailing of invoices. I do not need to have my invoices emailed. How do I stop this.

We have 300 member In every quarter each member get invoice automatically. We want stop emailing invoice for all the member. How can stop sending invoces for all member in one setting 

JaeAnnC
QuickBooks Team

How do I turn off automatic emailing of invoices. I do not need to have my invoices emailed. How do I stop this.

It's great to have you here today, @ttchs.

 

Let me guide you in modifying your recurring invoice in QuickBooks Online (QBO), so you can prevent them from automatically sending to customers.

 

In QBO, you can edit a recurring invoice from Scheduled to Reminder or Unscheduled to stop your invoices from being sent to your customers' emails. To do that:

 

  1. Go to the Gear icon and select Recurring transactions.
  2. Click Edit on the recurring template.
  3. Set the Type to Reminder or Unscheduled.
  4. Select Save template.

 

Changing the type to Reminder makes a schedule alerting you to create transactions. These aren't sent until you decide to create and send them. 

 

On the other hand, Unscheduled transactions are kept without a schedule with partial or full data. Nothing happens to this type of template until you choose to use it.

 

Furthermore, you'll want to personalize the appearance of your sales forms so they would look appealing to your customers. You also get to decide which information to include when emailing them.

 

Let me know if you need anything else about emailing invoices. The Community is here to help anytime. Stay safe, and have a wonderful day!

limoplusinternat
Level 1

How do I turn off automatic emailing of invoices. I do not need to have my invoices emailed. How do I stop this.

I also tried to avoid automatic emailing when I create Sales receipt .But It s not worked. How can iI do that.

CamelleT
QuickBooks Team

How do I turn off automatic emailing of invoices. I do not need to have my invoices emailed. How do I stop this.

I'm here to help you sort out the automatic emailing of your sales receipt, limoplusinternat.

 

Every time you create a sales receipt, clicking "Save and send" will automatically send an email to the customer. However, if this is a recurring transaction, here's how to turn this off:

 

  1. Go to Settings ⚙ and select Recurring transactions.
  2. Find the template name/sales receipt transaction and click Edit.
  3. Uncheck the Automatically send emails box and hit Save template.


 

Moreover, I'll drop this link to help you personalize and add specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Drop a reply below if you have additional questions about managing your sales receipts, and I'll get back to the thread to assist you. Take care!

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