I am sending a large invoice, and my client is limited to 50,000 dollars to pay via online payment. Is this a limit I can increase somehow?

Welcome to the Community, matt176.

Let me route you to the best support so you'd be able to request an increase in your payment limits.

Some users have average daily and monthly payment limits. The assigned limits are determined based on your banking and processing history. The moment you reach it, customers won't be able to pay online until it's reinstated within the 30 days rolling period. However, you can still receive cash or check payments for your invoices.

Since the Community is a public forum, I'd suggest reaching out to our Payments Support. They have the tools to pull up your account and help you process your request.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Click or type Contact Us.
4. Enter your concern, then hit Let's talk.
5. Choose a way to connect with us.

Support hours are from Monday until Friday 6 AM to 6 PM PT.

In addition, you can ask your customer to contact their bank to increase their credit limits or look for a third-party app to help you manage your daily limit in accepting online payments.

You can check these handy materials below that will give more details on what to do next with processing your payments:

• Find out when QuickBooks Payments deposits customer payments.

• Take and process payments in QuickBooks Online.

Leave a comment if you have further questions about the payment limit. I'm always here to help you.

@matt176 

You can split the payment. Otherwise, consider using another payment processor for this purpose. You may accept the ACH payment for free.

https:// melio.grsm.io/get-paid

https:// veem.grsm.io/veems

I really appreciate you posting about this. I'm in the same situation as you, and have already tried contacting Quickbooks Payments/ Merchant Services for support on this multiple times. They told me they were performing an "adjustment limit increase review" to increase our limit and I would hear from support within 48 hours. It's been over a week and the support team today refused to escalate me to a supervisor and said that the Payments "Operations Support" team does not take inbound calls and needs another 48 hours to review and respond to our request from 8 days ago. 

The moderator says: "Some users have average daily and monthly payment limits. The assigned limits are determined based on your banking and processing history. The moment you reach it, customers won't be able to pay online until it's reinstated within the 30 days rolling period. However, you can still receive cash or check payments for your invoices."

Unfortunately, this is not the case. I was informed that the system that supposedly monitors your revenue and adjusts your daily/monthly limits has not been working since they changed it over a year ago, and our company's transaction processing limits have never been increased to date, even though our revenue has grown tremendously. 

I do not want my client to have to manage a complicated payment experience or split their invoice into 2 payments just to be able to pay by ACH. I need them to be able to pay our invoice for the total amount ($62,000) in one ACH transactions through QB Payments online. 

Can anyone from QB finally help me with this? I have been on hold with support for literally hours, and I am desperate for QB Merchant Services to let me get back to running my business without making it a complete nightmare to process even MORE money through their service. My case # is 1576205342.

Hi TestLab2020,

I understand that having a large limit will really be convenient for you and for your clients.

I wish I could help from here. However, we're unable to pull up or request clients' company information since this is a public forum, and we're not doing direct messaging as well. I know you called already, but I'm gonna have to let you call again to follow up on your concern.

If you have other questions, feel free to comment below.

QuickBooks SUCKS! Zero concern for their clients. They are driven by fees and profits. Two ACH payments means double dipping fees for QBO.