I cancelled this service on January 3, 2020. I am still getting charged..How do I stop the billing ...I no longer wish to use QuickBooks?

It's good to see you here in the Community, everythinggreenl.

If you already canceled your QuickBooks Online account through the Account and Settings section and still being charged for the service, I'd suggest getting in touch with our QuickBooks Online Support.

All account-related concerns are directed to our phone support for security purposes. Agents have the necessary tools to look into your account and to have this thoroughly canceled.

Here's how to contact us:
 

1. Click the (?) Help menu at the top right section of your QBO Dashboard.
2. Tap the Contact us button.

I've got some articles for you if you need more information about QuickBooks Online cancellation:

• Cancel your QuickBooks Online subscription or trial.
• What happens to my QuickBooks Online data after I cancel?

That should help you cancel the account. If you need more clarification or if you have additional questions please let me know by leaving a comment. I will be more than happy to help!

Me as well.   How do I get off this train wreck???

We're sad to see you cancel your subscription with us, but I can help you with that, @mattG4.

You can cancel your subscription through your QuickBooks Online account. Here's how:

1. Go to the Gear icon ⚙.
2. Choose Account and Settings.
3. Select the Billing and subscription tab.
4. In the QuickBooks section, select Cancel subscription or Cancel online.
5. Select Continue to cancel, then select the Continue to cancel button.
6. Follow the next steps.
7. Select Submit and cancel the subscription.
8. Click Got it.

Once canceled, you'll receive a confirmation email containing the cancellation details. Also, you'll have read-only access to your data for a year. You can check this article for more information: What happens to my QuickBooks Online data after I cancel?

I'm leaving you this handy article in case you'll want to resubscribe your account in the future: How to resubscribe or reactivate QuickBooks Online. 

Thank you for doing business with us. Let me know if you have further questions. I'll be here to answer them. Have a good day!

The same thing happened to me.  I know I cancelled the subscription because I remember filling-out the stupid survey form as to why I was cancelling.  I have just cancelled again, but this time did screen prints and will continue to follow-up.  I'm have tempted to dispute the charge but I have no confirmation email.  I didn't get a confirmation for this cancellation either.

This is not the impression we want you to experience, Treasurer-AnimalRescue.

You are right, you'll receive an email notification that confirms the cancellation of your QuickBooks Online (QBO) subscription. Since you already canceled it in QBO, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and check the status of your account. You can also request our phone agent to review the charges on your account.

To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.

Feel free to visit our Account management page for more insights about managing your Intuit account.

I'd like to know how things going after contacting our support agent, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always.

I'm super frustrated! I've canceled service 5 times and I'm getting billed.  This is unacceptable.  I'm about to cancel my card so i don't have to continue to pay for this

This isn't the kind of impression I'd like you to have, marienida.

Since billing concerns require personal information that should be done in a secure environment. I recommend contacting our QuickBooks Support Team. They'll be able to investigate why your account isn't canceled yet and help you with the cancellation process. 

For the old Help menu interface:

1. Click the Help (?) icon at the top.
2. Choose the Contact Us button.
3. Type your issue or question on the What can we help you with box.
4. Proceed with the Let's talk button.
5. Select the Start messaging option.

For the new Help menu:

1. Click the Help (?) icon at the top.
2. Type Talk to a human.
3. Enter your issue or question on the What can we help you with box.
4. Choose I still need a human.
5. Select the Start messaging option.

You can also visit our Account Management page for reference. From there, you're able to search articles that help you in managing your account after cancellation.

Additionally, I've added an article that shares what will happen to your QuickBooks Online data after you cancel your subscription: What Happens to my QuickBooks Online Data after I Cancel?.

If I can be of any other assistance, please don't hesitate to leave a comment below. I'll be glad to assist you.

Today, I had time to talk to the Quickbook Support Team.  There was no wait when I requested a call back from the "talk to a human" process.  Finally, a positive experience!  I worked with Joey in WV.  He was nice, knowledgeable and very helpful!  He sent a confirmation that my subscription is cancelled and arranged a refund for the last charge.

I was going to answer the phone survey, but it got disconnected before I could do so.

This is great to hear, @Treasurer-AnimalRescue.

Our customers are at the core of everything we do, and I'm so glad that was reflected in your experience with Joey.  

Good news, you should be receiving an email survey as well, so you can pass along any feedback and share your positive call as well!

Please let me know if I can assist with anything further, I'm just a post away. Take care!

I also canceled my service in January and was billed again for February- why bother canceling if you are going to keep charging?

This is not the impression we want you to have after cancelling your subscription, @Md2008.

When you cancel your QuickBooks subscription, you'll receive an email confirmation. Additionally, our system will automatically stop charging your credit card account. If you're still being charged after canceling, I suggest contacting our support team.

Here's how:

1. Go tothe Help (?) icon at the top.

2. Select the Contact Us button.

3. Type your issue or question on the What can we help you with box.

4. Proceed with the Let's talk button.

5. Choose Start a chat or Get a call back from the next available expert.

You can also check out this resource on what will happen to your data after canceling your account.

Lastly, I'll be adding this article in case you'll want to resubscribe your account in the future: How to reactivate QuickBooks Online. 

Please let me know if you have other QuickBooks concerns. I'll make sure to answer them all. Stay safe and take care always.

typing this as I wait on hold in their little chat messenger " we do not want to let him cancel and keep rebilling him" app.... cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel cancel

Good luck. I cancelled and still got charged. Calling to fix it was a NIGHTMARE. 

How do I get a HUMAN to refund my credit card for Intuit over charge on my CANELED account?????

This isn't the kind of experience that we want you to come across, Robert Elliot Studios.

Our Phone Support agents can be able to take a look at your canceled subscription and verify you're being charged. Here's how you can reach out to them:

1. Click the ? Help icon.
2. On the Assistant tab, enter Talk to a human.
3. You can enter, I was being charged on my canceled account.
4. Enter I still need a human.
5. Select Yes to confirm your topic.
6. Click Get help from a human.

Also, I'd suggest running payroll reports and save them so you'll be ready when it's time to file taxes. Here's an article that has lists of payroll reports that you can save: Run payroll reports.

You can always reach out to us again if ever there's anything that we can help you with. We'll be happy to assist you!

Yes - I did all that. I started working on this at 10:43am on Friday and after 2 chat sessions and 3 phone calls, the issue was not able to be resolved by 1:42pm, when I had to leave for the day. The nice Customer Service rep that I was on the phone with for almost 2 hours Friday just called me back (it is Monday) and we are working on it again. Hopefully the issue can be resolved today and we can get our refund. 

I’m requesting a refund for all the months that I’ve been billed. I need the service canceled. I’ve canceled three times now and nothings been done

Glad to see you here in the Community, @Joanr427. Let me help you with your concern, so your exit will be easy for you.

You can go to your Account and Settings to cancel the account. After canceling the account, you can reach our Customer Support to request a refund. Their tools can check your account in a secure environment and verify this request.

Here’s how to cancel your account:

1. Go to the Gear icon (⚙) and then Account and Settings.
2. Click on Billing & Subscription and click on Cancel subscription or Cancel online.
3. Select Continue to cancel, then select Continue to cancel again (if applicable).
4. Follow the onscreen instructions.
5. Click on Submit and cancel subscription and then Got it.

Our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

1.  Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Tap on Talk to a human. 
4. Choose a way to connect with support (Chat, Callback, Etc.). 

Let me know if there's anything that I can assist in managing your subscription. I'm always here to help. Take care!

What finally worked for me was submitting it as a fraud charge to my credit card company and changing my card number. It was a giant pain. The one customer rep at Intuit who actually cared did everything she could and spent hours with me on the phone trying to solve the issue. She determined that the problem was with a certain department, but they didn't think it was their issue. So, instead of dealing with some internal stalemate at Intuit, I just submitted everything to my credit card company. The very next day I got an email from Intuit letting me know my credit card company cancelled the service. 

I'm launching a fraud case with my bank. These guys are crooks. They won't refund me because I don't have an invoice (just a charge in my bank account - apparently that doesn't count to these crooks). What a scam.

The same thing has happened to me. I’ve canceled numerous times and am still being charged EVERY MONTH. I stopped using intuit 3 YEARS AGO! I feel like we should start a class action suit against them for stealing our money.. contact me if you’re interested. I have an attorney who is more than willing to take the case. [email address removed]. 

[email address removed]