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Join nowHi there, @k_bauer-live-com.
I want to make sure that you're able to receive a copy of the invoice in QuickBooks Self-Employed.
First, let's check the email status to verify if the invoice was sent to the perspective emails. Let me guide you how:
Once confirmed that it's already sent, but you didn't receive it yet, I'd suggest re-send the email. Please make sure that you've put an email to the carbon copy (CC) box.
Here's how:
After that, access your email to check if you already received it.
If there's no progress, let's check these following to get rid of the problem:
To unblock the email address in the windows, please go to Tools. Then choose Junk E-mail Options and hit the Remove button.
Once done and the issue persists, let's proceed to other troubleshooting. Please access your account via incognito. This browser won't save any cache or history.
You can use these shortcut keys below:
From there, re-send the invoice and re-check the email to verify if it's already functioning well. If that works, go back to your usual browser, and initiate clear the cache. Doing in other supported browsers is a great choice too.
I've also added an article about managing sales transactions, payments, and funding status: Sales and customers.
Keep me posted on how everything goes in the comment section. I'll be here if you need anything else. Take care always
I have tried everything you posted, thank you for the reply. I still am not receiving anything with my email address in the "send to", cc, and bcc. I have checked to make sure I didn't accidentally block the Quickbooks address, everything looks as it should and still no email. I use Outlook.
We can investigate the issue you're currently experiencing, k_bauer-live-com.
I do appreciate your time and effort in performing the troubleshooting steps or provided by my colleague. I'd suggest reaching out to our Phone Support Team so they look into the root cause why you're unable to receive emailed invoices.
Here's how to contact us:
If you have the new Contact us feature, you can follow these steps:
Here are a few articles that will help you manage emailed sales forms:
Let us know if you have other questions. I'd be glad to help. Take care!
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