I have posted checks into QBO and they were the wrong check numbers. (Printer Jam, etc.) How can I change the check numbers in QBO to the correct ones?

Hi - I tried the instructions that were listed and I don't have the option to change the check number. Is this due to a security setting?

Thanks.

Hello there, @hsheley.

Is it greyed out? If you have access to checks, you should be able to edit them. Make sure to uncheck the Print later box. Doing this allows you to edit the number.


 

In case you need to delete or print your checks in the future, feel free to utilize these links for guidance: 
 

• How to void or delete a check
• Print a check

You can always count on me if you have other questions about checks or anything else about QBO. I'm always here ready to help you anytime. Take care and keep safe!

I used to be able to change a check number however now I cannot. I change the number when it asks if Iwant to make this change...etc...etc I click yes and I can SEE the number revert to the number I just tried to change however it does sat saved then goes back to my expenses page and the check has the same number that I tried to change. It reverts back to the original wrong number. I cannot change. Is there another way I can change a check number?

Thanks for bringing this to our attention, @boba385.

I'll outline some handy details to fix this issue with editing check numbers and get back to business in no time.

The first thing we can do is to try logging in to your QBO account using a private window. Thus, there are times when too much historical data from the browser causes discrepancies that affect the view and performance of your QuickBooks. This could be why it reverts back to the old number.

To help us determine if this is a browser-related issue, feel free to use either of these keyboard shortcuts to open an incognito window, depending on your browser:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

Also, I'll be adding this guide for your reference in managing your checks: Create and record checks in QuickBooks Online.

You can post anytime if you have questions about your transactions or any QBDT-related tasks. Please know the Community has your back.

I am having the same problem. Were you able to get this resolved?

Hello there, @ToniK.

I'm here to help you edit your check number by performing some troubleshooting steps.

There are times when the browser you're using has data issues, thus causing QuickBooks to act weirdly. To verify, let's log in to your QuickBooks Online (QBO) account using a private browser. To do so, press this shortcut key on your keyboard:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If this doesn't work, you need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I suggest reaching out to our Customer Support team. They are equipped with the necessary tools to access your account securely.

You can reach them by going to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent.
2. Click on the Contact Us button and provide some details about this concern.
3. Provide us with some information about your concern. What can we help you with? box and click on Continue.

Furthermore, I am adding this helpful article as your reference in printing your checks in QuickBooks Online: Print a check in QuickBooks Online.

Please don't hesitate to return to this post if you have other concerns about editing your check number in QuickBooks Online. I'll be here to lend a hand.

I'm having the same issue. I'll change the Ref no. to the correct check # and then I get a prompt when trying to "save and close" that says "Save transaction? The transaction you are editing is linked to others. Are you sure you want to modify it?" After clicking "Yes" it immediately reverts back to the wrong Ref no. 

I tried using an incognito browser, etc and still getting this problem. Please help! Thank you

I appreciate your troubleshooting efforts in resolving your concern, draft_alex.  I hear your sentiments and understand the importance of efficiently handling checks in QuickBooks Online (QBO).

I recommend reaching out to our Live Support Team. They can perform a screen-sharing session, further investigate your account, and create a case for this issue if necessary. To contact support:

1. Sign in to your QuickBooks Online account, then click the Help (?) icon at the top right.
2. Type in your concern. Click Let's talk.
3. Choose Contact Us to connect with a live support agent.
4. Select Start a chat with a support expert or Get a callback from the next available expert.

Moreover, you can also print checks and configure your print settings so your checks align and print out correctly. 

You can always count on me if you need a hand in managing checks or other QuickBooks challenges  in QuickBooks Online. Just hit on the Reply button and I'll be right here to assist you. Have a good one.

I talked to support. They tell me it is a known issue and they are working on it.

I am having same renumbering issue.  I noticed a few weeks ago that checks were printing in reverse order of the PDF print preview.  It got fixed somewhere along the way and now is doing it again!  I just printed checks tonight and the same issue that the last check listed in preview PDF screen wound up on the first check number.  I tried to change/correct the check numbers in QBO and although I got the "This transaction linked to others - are you sure you want to save" - to which I said yes, the saving processes reverted to the original incorrect check number.  I tried clearing cache, using incognito mode, nothing works.  This is a brand new problem as it worked last week.  Unfortunately they are not open at 10:30PM for help - are you kidding??? During tax season???

I hear your sentiments, Jan Fran.  I appreciate the time you've taken to ensure you'll be able to change the check numbers. I understand how you want this to be taken care of at the soonest possible time, so you can seamlessly get back on track. 

Our primary aim is to help resolve your issue. I suggest contacting our Customer Care Team. This way, a representative can check and investigate what's causing this problem on your end. You can follow the steps provided by my colleague above on how to reach them. 

Moreover, we're adding this article to help you correct printing alignments when printing checks inside QBO: Configure your print settings for printing checks in QuickBooks Online.

If you need further assistance managing checks inside QuickBooks, know that the Community space is open 24/7, and we'll be here to help you again. Keep safe.

I have the same issue can't change check numbers (AKA Ref no.)   I contacted the customer care team, first rep insisted you can't change a check number, although I have changed them many times, put me on hold to check with someone and hung up on me after 25 minutes.  The second rep, which I couldn't understand because of her accent, remoted in but was also clueless.  Stated that updates had recently been pushed through perhaps that caused the issue.  Told me she was sending it up the ladder and I would receive a conformation email including case number and details, I didn't receive that email but of course I received the how did we do email.  It would be nice if you would just admit that something is wrong and you are going to correct the problem!

Upon reading your post, we understand you're also experiencing issues with your write checks number inside QuickBooks Online (QBO). Let me help you more regarding this concern.

Thank you for contacting our support team regarding the issue you are facing. We understand that you have not yet received the email related to this concern. Therefore, we suggest that you get in touch with our support team once again. Our team of experts will be assisting you again with resolving this issue in the shortest possible time.

Moreover, I recommend scanning this article as your reference in managing checks inside QBO: Create and record checks in QuickBooks Online. 

Don't hesitate to reply on the thread for more questions regarding checks in QBO. We're here to assist you. Take care!