I love how the people in the article tell you to contact support and then I contact support and they send me these articles, LOLOLOLOL. Just fix the issue!

This doesn't work. I've tried everything in this article including activate/ deactivate and it doesn't work. Why in the world has someone not prioritized this to the programming team? I don't understand why there wouldn't always be a button there to have them fill out details and/ or complete a 1099. Also, in this thread, you point out "updated email." What if the email address hasn't changed but you are just trying to resend the link from your less than average online accounting software? That isn't a solution!

It's my pleasure to assist you today,brown3009.

If the above process doesn't work, I'd suggest contacting our Customer Support Team. They have additional tools that can guide you. They can take a closer look at this and use screen-sharing tools to help you throughout this issue. Here's how:

1. Go to the Help menu and click Contact Us. 
2. Type in the description box that you need help with your 1099 reports, then select Continue.
3. Click Let's talk. 
4. Select Get a callback or Chat. 

Please check out our support hours to ensure that we address your concerns on time.

To learn more about managing your QuickBooks account, feel free to visit this article: Help articles.

Please visit this article: Prepare and file Federal 1099s. This link guides you e-file the 1099 forms and how to update the contractor's email address in QBO.

Feel free to leave a comment below by clicking the Reply button. I'll be always around to help.     

I contacted support and they were no help. They kept sending me links to these articles and finally waited me out on chat and disconnected the chat without a goodbye because they didn't have a solution. Super frustrating and I'll probably just end up switching to ADP.

Hi there, @brown3009.

I know it has been really frustrating for you and this issue may have impacted your workflow. We want to make sure the vendor will receive the invite successfully.

For this, have them open the invitation in a private browser. Unexpected issues in QuickBooks are sometimes affected by the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If it works, clear the cache to resolve browser issues in QBO. Using a different browser can also help.

If the same thing happens, you can send the invitation again. Here are the steps they need to do in their QBO account:

1. Go to Payroll then Contractors.
2. Select the contractor’s name.
3. Tap Send a reminder or Send email. 
   

Creating a new contractor profile will also give you the option to generate a new invite. Here's how:

1. In QuickBooks Online go to Payroll then Contractors the select Add a contractor.
2. Enter the contractor’s name and email in the fields provided, then select Add contractor. We’ll send your contractor an email in real time. The contractor’s profile will save in both the Contractors tab and the Vendors tab.

For additional steps about how to add contractors, see How to set up contractors and track them for 1099s in QuickBooks.

If none of it works, we recommend contacting our Support Team to get this reported to our engineers. You can request a representative to create a case ID for you and have them escalate this problem to our Technical Team.

I know you already reached out to them, but only our live support can escalate this issue. To get a hold of a representative to check your account, follow these steps:

1. Go to the Help menu then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose Chat with us to initiate a discussion with a live agent.
   
6. Enter you account contact information then press Get a chat.
   
7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

Reach out to us during our operations hours. You will see it here: Support hours and type.

We appreciate your patience with this vendor invitation concern. Post here again if you have any questions about QuickBooks. I'll be right here to help you any time.

It sounds frustrating to encounter technical hiccups, especially when trying to gather essential information from contractors. Have you tried reaching out to Quickbooks support for assistance? Meanwhile, perhaps exploring alternative methods like direct email communication could bridge the gap while the link issue gets sorted. Also, if you're preparing for the NASCLA contractor exam in Florida, staying adaptable in problem-solving situations like this could be beneficial for the exam too.