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Level 1

I lost all info on customers and invoices on my app. Is this a glitches or has it lost all my info and start over?

1 Comment
QuickBooks Team

I lost all info on customers and invoices on my app. Is this a glitches or has it lost all my info and start over?

Hi there, finaltouchcarp-g. 


Thank you for dropping by the Community, I'm happy to help you out. I wouldn't re enter all your customer information just yet, I have a few things for you to try first. I'd recommend checking the browsing application being used. It's possible this could have something to do with temporary internet files. You can open a private window and try repeating the same process to see if it works.
Here's how to access incognito mode in some of the most commonly used web browsers:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If you're able to see your customers and invoices with no problems, it's safe to say the browser is causing the issue. You can fix it by clearing cached data and Intuit-specific cookies


If this doesn't fix the issue, the next thing I would try would be to reach out to our support team, they can look into your specific account with you in a private 1-on-1 setting through a screen share to determine if the data is lost of if it's just misplaced somewhere. To reach them you can follow the steps listed in this article


I'm also including some helpful information on Customers and invoices down below:

Feel free to post here anytime if you have any other questions. Thank you and have a lovely weekend.

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