This is not what we want you to feel, @AccuSript

Rest assured our product developer team are aware of this feature request. While we don't have a specific time frame as to when this new feature will roll out, I recommend checking our QuickBooks Blog page from time to time. 

From there, you can read and learn some latest news and updates about QuickBooks. You also get to know what our product developers are currently working on to improve our product.

Additionally, I got you this article that you can read for future reference. This resource can guide you through the detailed steps in personalizing your invoice: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Please know that you can always get back to me whenever you have other concerns or questions. I'll be around to answer them. Keep safe and stay healthy!

This issue has been going on for over 2 years now and quick books online cant find any software developer to actually fix the issue?  For a company of your size this is probably one of the most pathetic things Ive ever read.  You blame the customer for your error...you have us refresh clear data and restart...it is a simple programming thing...so why dont you find someone with a high school level of programming and fix it...because it is as simple as 1 2 3

Sure you can add a sub total...but if that is your way to fix it ... then make it a standard when using service dates.

FIGURE IT OUT PEOPLE before you loose more clients because you cant make a product that is even a quarter as good as your desktop version.

@Admin This is extremely frustrating.... I printed the invoice and it printed in the correct order that is shown on the print preview screen. I sent it to my client and the line items are rearranged and in the INCORRECT order. I sent a $2,500 bill that looks like I can't put dates in sequential order. Makes my Company LOOK STUPID. I am soo irritated that this has been an issue for sooo long and still hasn't been corrected. I am livid.

It's July 2020 and it's still an issue and making my company look STUPID. When will this be fixed?

This did nothing

Hey,

As I can see, I'm not the only one facing this rather irritating and quite unexpected issue... Could you, kindly please, provide some update on the resolution time?

Since the order of invoice lines remains intact in the front-end view, I presume it's the same in the DB. Thus, it looks like it is only the PDF creation procedure that is at fault. How hard can it be to remove the sorting logic from it? I believe none of the users in this thread even dreams of custom sorting options... Simply turn off the default one, would you?

Thank you!

Nearly 2 years since this post was started, and it's likely been longer than that since this feature was brought to the attention of the developers. This is like a version 1.0 kind of feature, yet here we are years later with no way to control sort order on invoice PDFs. Unbelievable. Come on Intuit, get it together.

Hello, same problem.  After many, many attempts to fix this, I found if I dated my invoice in the future than the top line with the date, will go to the bottom once printed, it is correct unless you print.  I need to date the invoice for tomorrow, to have the bill ready with the correct date of service to hand the customer.  Very frustrating.  

Thanks for the "add subtotal" part. My service dates are not what I want to dictate the line order on the invoice, I want the 1st column indicating the order I placed the items in to do that, seems obvious to all of us in here. Was making me crazy so I appreciate being able to find a solution here. Hopefully the programming department does implement this change! 

For people looking for an answer to this, I'll post the best workaround solution that I found reading through this thread:

Clicking 'Add Subtotal' has prevented the lines on my invoices from auto-arranging when I go to send my invoices to customers. If my invoice is a confusing mess due to lines shuffling around it makes my customer question if I should be performing detail oriented work for them. Hope the software engineers can simply remove this auto-arrange flaw soon, was a frustrating evening until I found this thread.

Also, looks like this forum autosaves my work quite frequently, wish QBO would do that as I'm at about an hour of accumulated time rebuilding lost invoices/estimates that were lost due to various circumstances that autosave would have prevented.

It is now 2021 and this issue still exists.  Intuit Engineers need to fix this.  Invoices should be able to be manipulated to look they way we want them.  Your Company is large enough to spend the money to fix this issue.  When invoicing we need to be able to use descriptions w/o service date and service date when they work/item is purchased.  There is a vast amount of businesses that do many different things and the invoicing should be able to handle that.  I have to type in the service date on the description line in order for my invoice to print the layout I want.  Your advance functions are not advance.  It is 2 years now this is still an issue!  Your custom templates only work on the screen and not in the printable version. 

The sub total trick does seem to work. Is there a preference to always have the sub total added?  I noticed that everyone having this issue was trying to print the invoice. I email most invoices and it was changing the order there as well. 

Hello rwspeedshop!

Thanks for joining us here. Allow me to assist you with the line items.

It's great that the workaround shared by one of the users works for you, too. Currently, we need to manually click the Add subtotal button if we want to add it to each line.

I'd encourage you to send feedback as well to our developers. Feature and enhancement requests are most likely to be implemented if our team receives more feedback about it. Simply go to the Gear icon and select Feedback. 

I understand how important financial reports are. That's why I added this link: Run reports in QuickBooks Online. This will explain how to pull up, customize reports, and show you the commonly used reports in QuickBooks Online.

Leave a comment again here if you have additional concerns. Take care!

Sooooooo apparently this is never getting fixed?  I had become accustomed to running dates first for descriptions of the work completed and then the undated stuff (materials and equipment) sorts to the bottom.  It works fine for single service dates, but it messes everything up when I have one or more dates.

Today, it decided to randomly do the opposite.  My dated line went to the bottom for no reason, and what's worse is I can't repeat it. 

I live in constant fear of randomly re-sorting lines.  There needs to be a setting to turn off sorting.

Oh my. Here we are over 2-1/2 years later and still discussing the same issue.

How many of you have cleared cache, opened private browsing sessions, repaired Adobe, etc. without success? answer is ALL. I went as far as to wind down all the windows in my vehicle and wind them back. I walked around the block forward and then backwards. I reclined my chair all the waaaay back and then straight-as-a-board upright. Guess what, those home-made solutions did not work either.

As mrwizard states above, sorting should be an option. Turn it OFF PLEEEEEAASSSE! 

It's astonishing that a 146 billion dollar company can't seem to find a developer anywhere to fix this gaping hole in the functionality of it's flagship product after literally years.

What a joke. Still haven't fixed the issue. Our client is getting frustrated with us because of this issue. That is not good for us. We are currently looking elsewhere for new software. Any recommendations? I will report with my findings.

Same problem here.  Glad to find this thread to keep me from thinking I was doing something stupid to cause such an inane behavior.  

This is has got to be an incredibly easy fix!  Clearly QB doesn't consider this an important issue - otherwise it would have been fixed 2 years ago.

IT IS TWO YEARS after this person asked this question....so did you solve it? because the problem is still happening and you explanations and fixes SUCK. I hate QB online. 

THIS WORKED!!!!

Ridiculous that Intuit can't fix this or the myriad of other issues with Online. If I had to do it over again I would NOT convert from desktop. Online maybe works for companies with simple invoicing but for a professional services company its a nightmare. Too much more of a nightmare to switch bookkeepers and programs again now. AND to boot...i had just paid for my new desktop version about a month prior to switching bookkeepers (and thus going to online) and Intuit would not give me ANY credit. You know....I've always felt loyal to Intuit because they have a local presence in my town...but i think i'm over it. 

You said This Worked. I'm having the same problem. Did you find a solution?

Hello, Line by Line. 

Since the solution above didn't work for you. I suggest reaching out to our QuickBooks Online Support so they can help you investigate this further.  

Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf. Here's how to contact us: 

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter your concern.
3. Select I still need a human, then proceed with Contact us or Get help from a human. 
4. Choose Callback. 

Just in case, I'll be adding the contact steps for your reference. To reach us on time, our Live Help is available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM until 3:00 PM on Saturdays. 

Please know that you're always welcome to comment below if you have other concerns about QuickBooks. I'm just around to help. Take care always.

Agreed.  We need a way to "SORT" invoices built before sending. Current default sort is based solely on "Date", ie date 1, date 2...ect.  But for invoices that show multiple labor service types need to be able to sort by employee labor service type first then date, ie employee 1-date 1, employee 1-date 2...employee 2-date 1, employee 2-date 2.etc on invoice before send

March 2022 and this is still an issue! I contacted support early last week and am still waiting for someone to return my message. Glad I finally found this thread but it's actually more frustrating knowing that people have been complaining about this for 3+ years and it still hasn't been addressed. Why is it so difficult to just keep the invoice presentation in the order we enter it? Absolutely absurd.