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Paras1
June 4, 2021
Question

income transactions posting negative

  • June 4, 2021
  • 5 replies
  • 25 views

When checks post they are posting negative transactions. Incoming wires are also often posting negative. I have already checked the accounts' classification and everything is good. It has nothing to do with customer refunds. 

If this is due to file corruption then I need higher level support to rectify this please. I don't know actually what it is but I need help in fixing this. I have spoken to customer care but the issue has not been resolved. I am the accountant.

 

5 replies

L
LeizylMQuickBooks Team
QuickBooks Team
June 4, 2021

This is not the impression we want you to have when using the product, Paras1. 

 

I can see that there's a separate thread that has the same concern. Please go to this link so you can see the latest response and follow the steps provided by one of my colleagues. 

 

Here's the link:

 

https://quickbooks.intuit.com/learn-support/en-us/banking/re-i-need-someone-to-help-me-with-why-my-account-show-a-negative/01/886014#M63524

 

As always, feel free to reply to us again or submit more questions if you need more help with QuickBooks. Have a great day!

 

 

P
Paras1Author
June 9, 2021

I know about A/R being increased on the debit side. I understand how debits/ credits work. This does NOT explain why payments and deposits show up negative, at all. It absolutely does not. I have spoken to customer service about this but they have not been any help. Sorry, but this is not appropriate when we really rely on QuickBooks for proper financial reporting. May I kindly get higher level support? Because I can not get any help from this thread. I am the accountant.

P
Paras1Author
June 9, 2021

Hey there, @Paras1. 

 

Thanks for joining in on this thread. I appreciate the extra clarification that you gave on this subject. 

 

Since the issue is persisting and you want some higher level support, I recommend contacting our Customer Support Team again. They'll be able to escalate the problem if the other steps they refer to don't work. Here's how: 

 

  1. Go to the Help (Question mark) icon in the top right-hand corner. 
  2. Click the Contact Us button. 
  3. Give a brief description of the problem and hit Let's talk. 
  4. Scroll down and Get a callback. 

 

Afterward, you'll receive an estimated time of when they'll be in touch with you. 

 

Let me know how it goes. I want to make sure that you're taken care of. I'm only a post away if you need me. Have a splendid day! 


Already left a message with customer support/ phone support. Never got a response. I was told I would get a phone call. “Posts” are typically more helpful. Not sure of what to do about this persisting issue.

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