income transactions posting negative

This is not the impression we want you to have when using the product, Paras1. 

I can see that there's a separate thread that has the same concern. Please go to this link so you can see the latest response and follow the steps provided by one of my colleagues. 

Here's the link:

https://quickbooks.intuit.com/learn-support/en-us/banking/re-i-need-someone-to-help-me-with-why-my-a...

As always, feel free to reply to us again or submit more questions if you need more help with QuickBooks. Have a great day!

I know about A/R being increased on the debit side. I understand how debits/ credits work. This does NOT explain why payments and deposits show up negative, at all. It absolutely does not. I have spoken to customer service about this but they have not been any help. Sorry, but this is not appropriate when we really rely on QuickBooks for proper financial reporting. May I kindly get higher level support? Because I can not get any help from this thread. I am the accountant.

Hey there, @Paras1. 

Thanks for joining in on this thread. I appreciate the extra clarification that you gave on this subject. 

Since the issue is persisting and you want some higher level support, I recommend contacting our Customer Support Team again. They'll be able to escalate the problem if the other steps they refer to don't work. Here's how: 

1. Go to the Help (Question mark) icon in the top right-hand corner. 
2. Click the Contact Us button. 
3. Give a brief description of the problem and hit Let's talk. 
4. Scroll down and Get a callback. 

Afterward, you'll receive an estimated time of when they'll be in touch with you. 

Let me know how it goes. I want to make sure that you're taken care of. I'm only a post away if you need me. Have a splendid day! 

Already left a message with customer support/ phone support. Never got a response. I was told I would get a phone call. “Posts” are typically more helpful. Not sure of what to do about this persisting issue.

Hi there, @Paras1. 

I've got some info on why your report shows a negative balance.

Based on the screenshot that you've shared, it seems that you're reviewing the Accounts Receivable (A/R) account in the Balance Sheet report.

Let’s talk about a normal Accounts Receivable process. Once a customer invoice is created, this raises the balance in the customer’s A/R account. Thus, this amount will appear as positive on your A/R reports.

After a payment is made, this will reduce the balance in your A/R account and will appear as negative. This is the reason why your paid transactions show as a negative amount.

Having said that, this is the normal reporting process in QuickBooks. Therefore, there's no worry about since your records are correct. 

In addition, you can pull up the A/R Aging Detail report to see which customers have past due balances and how long each transaction is past due. 

I'm always around should you have other questions about running reports. Have a great day.