Instant deposit limits on payments from customers

How long does it take for your company to update and change your deposit limit? I have a combined payment that is almost double my deposit limit and if I can't figure out how to deposit it I am taking my business else where.

This is a lie and untrue. QuickBooks will illegally and unnecessarily hold bank deposits or payments from clients for over 30 days. I have had deposits that clear if they are small. However, recently I have grown my business and for the second time, a deposit that is for a substantial amount is being held for 'review' even though the customer has paid thru Quickbooks before. I have been a merchant with Quickbooks for over 4 years, and they have verified my business. They are holding my payment without just cause and its frustrating. Then, I have messages where I have been asked  to submit contracts with my clients and phone bills. This is confidential information between me and my clients and illegal for you to ask me to breach that confidentiality.

I'm going to reach out to the better business bureau and consumer reports to see id there is a class action law suit against Quickbooks for exploiting, manipulating, and illegially holding funds hostage!

Hi

A deposit from a customer has not reach my bank account

Need help to find a deposit from a customer

Good morning sdbuildgroup,

Welcome to the QuickBooks Community! I will be delighted to shed some light here!  I do have a quick question to ask. Are you new to QuickBooks Payments? If so, the first set of payments should be deposited within five days for the initial setup, and then, in the future, it will be much faster.

 Also, deposit speeds depend on the product you're using and the payment type.  To check this out, follow the steps below:

1. Access your QuickBooks Online company.
2. On the top right-corner, click the Gear icon.
3. Select Account and settings.
4. Choose the Payments tab.
5. Review the Deposit Speed section.

See this page for further guidelines: Find out when QuickBooks Payments deposits customer payments.

Feel free to post here with any questions, and rest assured. We've got you covered.

How do we increase our limit? Our invoices are over $5,000 so this limit will not work for us.

I see your interest in increasing your deposit limit in QuickBooks Payments, @VH24. Allow me to point you to the best support available so you'll be able to request this.

It's important to note that some users have daily and monthly payment limits assigned to them based on their banking and processing history. Once reached, customers are unable to make online payments until the limits are reinstated within a 30-day rolling period. However, you can still accept cash or check payments for your invoices during this time.

Increasing your deposit limit requires accessing your account in a secure setting. Since the Community is a public forum, I recommend reaching out to our Payments support. To do that:

1. Go to the Help icon.
2. Select Contact Us.
3. Describe your concern and select Continue.
4. Choose between Chat with us and Have us call you.

In addition, you can easily change the bank account where credit card and Automated Clearing House (ACH) payments are deposited.

Feel free to reach out to us anytime whenever you have clarifications about deposit limits in QuickBooks Payments. I'll be happy to return to this thread to provide further information. Keep safe, and have a great day ahead.

I have a deposit of $21,000 that did not instant deposit and we've been a customer for a very long time. Did you guys adjust the limit?

Online chat customer service was not able to provide me with our limit specifically.

Any insight into this?

I tried customer service and they couldn't provide me with a definitive limit for our account. We've been a customer for a long time and have done instant deposits of over $15,000. We recievied and invoice payment early this morning and it still is not available for instant deposit. The amount was $21,000 so still under the $25k limit you stated.

How do we see our company's limit? 

The daily deposit limit has a minimum of $1 and a maximum of $125,000, Michelle.

Instant deposits are limited to $125,000. However, you can contact our support team for further assistance if you mean the limit for regular transactions. Moreover, deposit processing times may experience delays due to third-party involvement, such as banks. For payments to be processed and received within 30 minutes, the transaction must prepared before 3:00 PM PT. Made payments after 3:00 PM PT will be processed the following day. Once the deposit has been successfully processed, you will receive an email confirmation.

To keep track of the status of your payment, you can follow the steps provided:
 

1. In your QuickBooks Online, click Sales.
2. After that, hit Deposits.
3. If done, choose the bank deposit you want to review.

For future use, you can reconcile your accounts in QBO to maintain accurate and up-to-date financial records for your business.

If questions and queries are still up in your mind, drop those. We're here to guide you on the right path. Keep safe.

Your team is not equipped to answer my question. It is vague and I have received different answers to the same question

We are filing a complaint to the SEC and the Consumer Financial Protection Bureau about Intuit and Quickbooks practices of holding funds and the excessive fees charged.