Invoice has been paid but hasn’t been deposited in over 2 weeks. What can I do to speed up the deposit.

Thanks for visiting the Community.

I know how important for your business to have these deposits post into your account sooner. I can help provide some information about the QuickBooks Payments processing time.

For customers’ who are new to the service, the first deposit may take longer (within 5 business days) since we’re setting up the merchant account. The funding time varies depending on the payment method your customer uses. Credit card payments are posted in your account 2-3 business days, while a bank transfer can take up to 5 business days.

Since it’s already over two weeks, I recommend contacting our Merchant Services Team. One of our specialists can help look into this further for you in a secure space. Click on the following link to view the contact information and service hours: Contact Payments Support.

In regard to your other concern, allow me to guide you through the steps on how to speed up the deposit. Here’s how:

1. Go to the Gear icon at the top to select Account and Settings under Your Company.
2. Tap the Payments menu on the left panel to access the Deposit Speed section.
3. From there, check the number of days or deposit speed.
4. If you see Learn more link, you can apply for next-day payments. The eligibility is determined by various factors, such as processing activity and history.
5. Hit the Payments tab to select Upgrade in the Deposit Speed section.
6. Follow the on-screen steps to complete the upgrade process.
   

The following guides provide more insights about the processing time for credit card and ACH payments. Aside from that, you’ll find answers to frequently asked questions about QuickBooks Payments.

• Find out when QuickBooks Payments deposits customer payments
• Common questions about payments deposits in QuickBooks Online

Stay in touch if you need more help about managing customer payments or any other QuickBooks concern. I’ll be right here to assist further. Have a good one.