Is there a way to allow our customers to add a gratuity when they pay a catering invoice? The gratuity would be pooled and distributed to employees.

Good day, @danab88.

It's a pleasure to see here in the Community. I can share some information about allowing customers to add gratuity or tip in QuickBooks Online (QBO).

Currently, QBO doesn't have the option to let a customer add a gratuity/tip when paying an invoice. However, you can use the Tip tracking feature that is available in sales receipts or add a separate service item for tips on the invoice as a workaround.

To turn on the feature, here's how:

1. Go to the Gear icon at the top and pick Account and Settings under Your Company column.
2. Select the Sales tab at the left, then click the Pencil (edit) icon on the Sales From Content section.

3. Check the Tips (Gratuity) box, then choose My Team if you use tips to pay your employees or others. This will create a liabilities account for tips.
4. Confirm the template switch, then hit Okay and Save.

Once done, you can add a tip on the button of the sales receipt transaction. Check out this article for further guidance: Add tips to sales receipts.

On the other hand, here's how to add a separate service item for tips on the invoice:

1. Go to the Plus icon at the top, then pick Invoice under Customers column.
2. Select the customer and enter the necessary information.
3. Under Product/Service, click +Add new, then choose Service.

4. Name the service as Tip, the select Undistributed Tips under the Income account, then Save and close.

5. Once done, select Tip and enter the Amount.
6. Hit Save and send.

That should get you pointed in the right direction. Please let me know if I can be of additional assistance. I'll be happy to help. Have a great rest of the day.

I would like (NEED!) this feature as well!  Yes, I know customers can choose to increase the payment amount manually, but it's awkward and does not "prompt" them to tip.  Prior to using QBO i used Square for my invoicing, which has this feature built in, and received a lot of tips that way.  Now, since switching to QBO that income in virtually gone.  ITS A MUST ADD FEATURE in my opinion!

this addresses the "how to handle a tip" issue, but does nothing to prompt patrons to ACTUALLY TIP.  QBO needs to build this feature into their invoice template ASAP!

We appreciate your suggestions for improving the invoice feature, @kellyobrien968.

Our Product Engineers are always looking for ways to improve the app. I can see how the ability to add tip on invoices would be helpful for both you and your business. I’d be glad to forward these suggestions to our Product Engineers for consideration in future updates. 

In the meantime, you can visit our QuickBooks Online App center and check out any supported third-party application that offers embedded Tip feature on the invoice. 

To visit QuickBooks Online’s app center, here’s how:

1. Login to your QuickBooks Online account.
2. Go to Apps from the menu tab.
3. Type in the clue word of the specific app you're looking for.
4. Click the magnifying glass to search.

You can also stay tuned to our blog to see what’s in store: https://quickbooks.intuit.com/blog/whats-new.
 

If you have other questions, feel free to swing by here in the Community. I'm always here to help.

Has there been any development on this request? Our business could benefit from this feature as well. 

Hello, @tandpcleaning.

As of this time, there is no update for the feature requests. Rest assured that our product engineers are working on it.

Let me provide you this article for your preference on how to share tips with your team: Share tips with your team.

To get the latest update you can visit our Intuit Blog.

 I'll keep you updated through this thread. If I can be of any additional assistance, don't hesitate to reach out to us again. Take care.

Hi Joseph, I am a new business owner and totally agree - I was using Square and it was so easy for my customers to add tip using that platform. Will QB send out an email to all its users to let us know when this feature is added? 

Thao

I would need this feature as well. I have been tracking updates for a tip feature for QB invoices. It has been well over a year. I currently use Square for a lot of my sales but prefer to use Quickbooks because of the syncing feature. Is there a timeline in place for this tipping feature to be added and will we get an update when changes are made? The workaround you suggest is not feasible for my business as asking for tips upfront is not good customer service, in my opinion. 

Thanks for joining this thread, eds3.

I appreciate you for sharing your thoughts on how being able to add tip on invoices in QuickBooks Online (QBO) is important for you.

For now, we do not have an estimated time frame for the exact implementation of this feature. While we continue to work on meeting our customers need, I encourage you to visit our QuickBooks Blog. From here we share updates including new features available in the product.

Please let me know if I can be of additional assistance or should you have any follow up questions. I’ll be here to help. Have a good one!

Hi, I am very disappointed the QB hasnt done anything about this very obvious issue. You are a huge business with plenty of resources for development and this has been an issue from the time you started I am sure. Please make it possible to receive tips or I will have to use another service. 

In an earlier thread one of the QB reps mentions apps that could integrate with QB that will offer the tip option. Can you please guide us to which apps those are. I have been asking for this feature for years and I can’t believe there is still not option directly through Quickbooks. Frustrated that looking at this option may have to come with another subscription fee through another app - if it works at all ... 

Has there been any update on this?? Our Company could really use it too. Please let us know. Square has it as well as other systems. I am surprised QB doesn't. 

Can you please explain why the tip function in the mobile app is not working.  I have both tip options turned on. When my client goes to pay there is no option to add a tip. There was in the old app which I kept using for this reason until it wouldn't let me anymore. PLEASE FIX THIS OR I WILL FIND ANOTHER SERVICE THAT WILL!!!

I agree with others who have stated how important this is. I understand that customers can change the invoice amount and create an "overpayment" when paying an invoice. However only savvy customers figure that out. I just had a customer tell me that he would gladly have given a $50 tip if he had seen an option for doing so. Please bump this feature up in priority. Thank you! - Joe

Since COVID I've had to pivot from big events to deliveries. I'd like to use QBO invoices but without the dynamic tip box at payment time it's a huge no-go. When we will see this feature implemented?

Thanks for sharing your insights about this topic, @RJTaylor,

Regarding the information on when our engineers review product requests and release them, that is something we can't provide at the moment. Our developers are working internally when it comes to projects and product enhancements. To stay updated with any changes in our program (Desktop and Online), visit this link any time: QuickBooks Product Updates

In the meantime, the available workarounds we have is the one provided on this discussion or trying out a third-party app. Click this link to find the tools that will work for you: https://apps.intuit.com

We also want to let you know that not only our developers can take part with the enhancements, you can also be part of it. There is a separate forum called Intuit Developers, where you can find and connect with our developers who can suggest what app to use and help with integrations.

I'm adding these links below just in case you're interested:

Ask questions to our developers: Intuit Developer Support

Create your Developer profile: Create an Intuit developer account

If you have other questions or need further assistance with anything in QuickBooks, I'll always be here for you. Have a nice day!

I have been looking for a way for customers to add tips to invoices and am amazed you have not come up with a way to do this.  I am looking for a different vendor and this will have a big factor in my decision making.  Also, I'm surprised you have not figured this out because you make money on the volume of $ spent so why wouldn't you make it easier for customers to spend more money?

My staff are missing out on what is normally a huge part of their income without this feature.

With so many businesses in hospitality forced to move online we need this as an option.

Please expedite a gratuity feature on invoicing.

If anyone looking for this feature has found software that works please pass it on.  I have been looking to get away from quickbooks for some time now.  Their customer service is horrible and as you all can see they aren't all that concerned with changing things for their customer.  I havent been happy with this service for a while but I have yet to find anything else.  We need a team of people to make a new app for the masses.  Something that doesn't charge for actual help would be nice.  I pay a monthly fee for a piece of software that then requires an accountant to make it run.....getting to the point I would rather just pay an accountant then spend the monthly fee on this any more 

Following this thread as I have a client who needs Tips tracking.  Their CRM captures Tips but there is not a place in QBO to receive the Tip, so it leaves credits on A/R and requires manual intervention for what should be streamlined.  They’re looking for ways to track tips owed to teammates to enter into payroll.

Thanks for keeping tab on this thread, TriciaGr.

QuickBooks Online has a new feature where you can track tips with ease. With that said, you can also add it to the employee paychecks. Here's a link that you can use for reference in completing the process: Share tips with your team.

Aside from that, you can also reach out to your accountant about this. They can give you the best option in recording tips to QuickBooks Online.

Let us know if you have additional queries.

Absolutely agree that this is a critical feature to be added. Ditto to everyone's mention of Square (I also just moved over from Square) and adding the option to tip when paying the invoice was very helpful. 

Please prioritize adding this feature!

I know adding a tip feature in the invoice is important to some business owners, Paint-the-town. Let me add some information.

As my colleagues mentioned, it's still unavailable. I suggest sending feedback directly to our software engineers. They're taking notes of our users' insights. The more request it has, the more likely it'll be added to the next update.

Here's how to send feedback:

1. Click the Gear icon.
2. Select Feedback. 

You can also continue checking our QuickBooks Blog for any updates.

Feel free to reach out to us again if you need our help. We're just one post away. Keep safe!

Any updates to this feature?  It's really crucial to my catering business.  I'm having customer request this option.  They would like to add a tip to their total, so they can pay it all on a credit card.