It wont let me add a logo?

allamericanhomes · ‎January 13, 2019

Anonymous · ‎January 14, 2019

Hello allamericanhomes,

Don't worry, I can help you add your company logo.

To add it in the company settings, here's how:

Click on the Gear icon.
Select Account and Settings.
In the Company section, click on Company name.
Click on the Company logo and browse the file.
Click on Save.

Please note that you can only add a logo with less than 2MB size and a .PNG or .JPG file extension.

To add a logo on your sales forms:

Click on the Gear icon.
Select Custom Form Styles.
Click on the Edit link.
In the Design tab, click on Make log edits.
Click on Show logo.
Click on Done.

To add a logo on your reports:

Go to Reports.
Choose a report.
Hover the mouse on the report name and click on the Edit (pencil) icon.
Check on the Show logo box.

Please let me know if you have any questions. Thanks!

whitney3895 · ‎March 06, 2019

Hi, I just signed up for Quick Books this week and I'm having the same issue with being unable to add a logo. I'm doing the exact steps you described, but when I click on Save after uploading and selecting the logo, nothing happens. Not only that, but every time I go into the Account settings, I find that Quick Books has dumped my EIN number which I previously entered.

I've seen several posts about the logo issue and would like to know if any progress has been made? I signed up for Quick Books at the recommendation of a friend, but given that it's more expensive than other services and I'm having problems with such basic things, I'm doubting whether it's the right choice.

DarellA · ‎March 06, 2019

Welcome to the Community @whitney3895!

We appreciate you for choosing QuickBooks and sharing your experience with us. I’d be glad to help you so you could have your QuickBooks Online efficiently working.

Let’s perform some troubleshooting steps to get this fixed in no time. It's recommended that you clear your cache. Temporary internet files are stored in order to improve loading performance. However, too much of them can affect the browser’s performance.

You can also read this article for more details: Delete or Disable Cache and Temporary Internet Files in Your Web Browser.

When uploading a logo in QuickBooks Online, make sure that:

It's in supported format, like .gif, .bmp, .png, .jpg, .jpe, or .jpeg file.
Its file size is smaller than 10 MB.
It has a bit depth (or color depth) of 24-bits or less.
It uses the standard RGB color space (RGB).
Its shape is square. Rectangles don't work.

Feel free to read these relevant articles for further information:

If you need any other help, feel free to post. We’d be always glad to help you!

Lift Equation · ‎June 25, 2019

This is dumb. Its June and this problem has been around since at least last November, per my reading here. Same problem. My file is a .jpg, is 45kb, is square (961x961 pixels), bit depth 24. After uploading the logo file into the logos window, clicking on the SAVE button does nothing. Yes, I cleared the cache. Twice.

Anonymous · ‎June 25, 2019

I don't like to see you upset about this logo issue, @Lift Equation.

When attempting to upload the logo, did you receive a blank box? This is currently investigated by our Product Team and they're working for a permanent fix.

There are two ways to enter the logo in QuickBooks Online. If this isn't working on the Account and Settings page, I'd suggest adding it in the Custom Form Styles.

Let me help you how:

Go to Gear Icon and select Custom Form Styles.
Click the Edit link on your form type.
On the Design screen, click the Make logo edits.
Then, click the Plus Icon twice to add the logo.
Click Save when done.

If you still get the same result, I'd suggest contacting our Online Specialist so that they can sign you up to receive email updates as soon as they become available. You can provide them with this INV-32328.

Also, if you need additional information about customizing logos, you can refer to this article: Add, customize, or remove logos on sales forms.

Keep me posted if you have other questions about adding logos. I'm here to help.

Harry08 · ‎November 19, 2022

Similar issue. When I try to add a logo by clicking the plus sign, the entire area just grays out and freezes. Have to hit escape to restore. I cannot even get as far as others. I have tried all different methods. In addition as described by others, my info isn't saved when I go back.

Carneil_C · ‎November 21, 2022

I can imagine the hurdle you’ve been through when trying to add a logo in QuickBooks Online (QBO), @Harry08.

Beforehand, here are some possible reasons why you're unable to upload your logo is the requirements. Please ensure that you meet the logo standards set by the system. Here are the following:

The logo is a .gif, .bmp, .png, .jpg, .jpe, or .jpeg file.
The file size is smaller than 10 MB
Have a bit depth ( or color depth) of 24-bits or less
Use the standard RGB color space (RGB)
The shape of the logo is square.

If haven't done yet, try logging in to your QBO using a private window. It doesn't use the existing cache files to help us determine if this is a browser-related issue. Feel free to use either of these keyboard shortcuts depending on your browser:

Google Chrome: Ctrl + Shift + N
Safari 11 or newer: ⌘ + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Microsoft Edge: Ctrl + Shift + P

Then, go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the results.

If the issue persists, I suggest contacting our QuickBooks Online Support Team so they can pull up your account in a safe environment and investigate this matter for you.

In the meantime, you can review this guide to learn more about uploading, editing, and deleting logos: Add, customize, or remove logos on sales forms.

You can loop me in if you have other concerns with adding logos to your company. I'd be glad to assist you further. Take care!

Harry08 · ‎November 21, 2022

Didn't work. It is not a standard issue. When I click on the plus sign to edit or add a logo, the entire QB page highlights in gray. It stays that way until I hit escape.

emmkae · ‎March 08, 2023

I cannot change my logo! This function isn't working, please fix ASAP!

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It wont let me add a logo?