Line item breakdown/descriptions no longer appear on voucher checkstubs. Only amounts and totals appear at right side.

Good to see you here in the Community, Brad-skepdev. Thank you for informing us about the issue with the line item breakdowns and descriptions not appearing on your voucher check. Allow me to provide some troubleshooting steps to help resolve this concern.

I have reviewed our records and found no reported issues regarding line items and descriptions not appearing on voucher checks. To ensure that the information is displayed correctly, please make sure that you are using a compatible voucher check from the Intuit Marketplace. This will ensure proper alignment and display of the information on the check.

If you're using a compatible voucher, we can fix the alignment of your check by following the steps below: 

1. Select + New.
2. Choose Print Checks, then select Print Setup.
3. Select your check type, then click No, and continue setup.
4. Adjust the settings and grid according to your preferences.
5. Select View Preview and print sample, then select Print.
6. Follow the on-screen steps to finish printing your sample check.

Then, try to print a check. If you still need to make adjustments, repeat the steps above. 

On the other hand, I'd recommend performing some basic browser troubleshooting steps. The high volume of temporary internet files inside your browser can affect your experience using QuickBooks in that specific web browser. To begin, access your company file in an incognito or private browser. You can use the following shortcut keys to access a private browser:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

Once you are logged in, print your checks and review the line items and descriptions. If everything appears as expected, I would recommend clearing the cache of your regular browser. This will remove any saved data files and refresh the system. If the issue persists, you can try using other supported browsers to see if the problem is specific to your current browser.

Additionally, please refer to the articles below for additional workarounds on how to resolve printing problems in QuickBooks:

• Configure your print settings for printing vendor checks
• Troubleshoot printing paychecks, pay stubs, and forms

You can always add a comment below if you have any other questions about printing checks in QBO. I'm always here to help. Have a good day.

I’m using Intuit checks that printed correctly in QB 16 Pro desktop version. QB Online checks are aligned correctly. Only the description fields in line items are missing. Amounts and total on stub and voucher do show correctly. 

Thanks for reaching out, @Brad-skepdev. I appreciate the additional details you've provided regarding the voucher check missing description fields in line items. Let me direct you to the appropriate support team who can further investigate and assist you with this matter.

Have you tried using the suggested procedures to open an incognito or private window as I described above given that the checks are correctly aligned? The description will show up when printing the voucher check. 

If you have already completed the suggested steps and the issue persists, I highly recommend reaching out to our Customer Support Team. They will be able to assist you further by checking your printing setup and, if necessary, creating an investigation ticket to address the issue. This will ensure that any underlying problems are thoroughly investigated and resolved.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

You can scroll down to the bottom to see their support schedule and hours to ensure they can assist you on time: QuickBooks Online Support.

If you’re not sure if you should use checks to pay for a transaction, learn about the difference between bills, checks, and expenses in QuickBooks Online.

Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this thread. Take care and have a good one.

I'm assuming you are looking since old quickbooks printed both the category and description on the voucher forms.... seems like you have to manually enter it in both lines in the new veersions

On the old QB 2016 I was using the "description" was always auto populated to print on the voucher sectin of the check. 

Meaning whatever "chart of accounts" i used it automatically printed on the voucher section. New quicbooks does not 

Thanks for joining the conversation, Akvine. I appreciate your valuable insights regarding the line item descriptions on voucher checks in QuickBooks Online. Let me clarify a few points to enhance your experience.

I understand that using QuickBooks Online (QBO) may feel different from older versions of QuickBooks, where descriptions on your voucher checks populate automatically. In QBO, if you want to include the breakdown of line items or descriptions, I recommend manually adding it to the item details.

If you want to print detailed information directly on the voucher section of your checks, I suggest customizing and making adjustments using the Memo field or creating custom fields. These options enable you to capture and display the details you want to include on your checks.

Here’s how you can set up a custom field:

1. Go to the Gear icon in the upper right corner.
2. Under the LISTS tab, click Custom fields.
3. Hit on Add Field in the upper right corner.
4. Enter the Name and Data Type for this custom field.
5. Choose the correct category and forms.
6. Select Save.

Please note that custom field functionality is exclusively available for QBO Essentials, Plus, and Advanced plans.

For enhanced functionality, consider exploring third-party applications that seamlessly integrate with QBO. These applications often offer advanced features and capabilities tailored to your specific needs, streamlining your workflow.

Moreover, I’d like to share some helpful resources on setting up your print settings and where you can purchase pre-printed checks customized to meet your specific requirements:

• Configure Your Print Settings for Printing Checks in QBO
• QuickBooks Checks & Supplies

Consider me your dedicated resource throughout your QuickBooks Online journey. Should any questions or concerns arise, please respond to this thread. I’m here to ensure the process is as smooth and straightforward as possible.

Can you provide guidance regarding customizing the checkstub fields?  I don't see any articles attached on that issue.

Hi there, brad. I'm here to ensure you can customize your check stub fields.
 

To start, could you please clarify the specific customization option you are referring to? Are you talking about the custom field feature within the system?
 

If you do, please note that this functionality is available in Essentials, Plus, and Advanced. We can only create 3 custom fields on sales forms in Plus and Essentials. In Plus, you also have an option to create 3 custom fields for purchase orders. For Advanced, you're able to add up to 12 active custom fields for each type of transaction form.
 

I'll show you how:
 

1. Go to Settings and select Custom fields.
   
2. Choose Add field. 
   
3. Enter a name in the Name field.
4. Select the All Sales forms or Purchase Order checkbox. Or, pick both. (Optional) To show the custom field on printed and delivered forms, turn on Print on form. Otherwise, it’ll only appear in QuickBooks Online.
5. Click Save.
    

For more info, refer to this article: Add custom fields to sales forms and purchase orders in QuickBooks Online. 

Alternatively, if you meant something different, may I know the specifics of it? Any additional information you can share will be much appreciated.
 

Comment below if you have additional questions. I'll be around to provide assistance and ensure your success. Take care!