My admin email address got changed in the intuit bill pay users page and my private info got sent to someone else. This is a huge problem

Hey there, @allseasongutter.

This isn’t the impression I want to leave you with. I’m going to take care of this for you and get your email address updated.

Here’s how to change your email for bill pay:

1. Find Settings, then choose Account and Settings.
2. Go to Bill Pay.
3. Push Email preferences.
4. Locate the edit icon (pencil).
5. Pick your preferences and select Save.

I recommend talking to our support team for this issue as they have the tools to securely pull up your account and look into this further, as I know how important this is.

If you have other questions or concerns, reach back out to the Community. I hope you have a great week.

This is only how to change email preferences. My actual email address got changed under users and not by me. In fact, there is no ability to change the email, so I want to know how this happened. I believe I did contact the care team when I was on hold for an hour today. I could not wait anymore and they told me there was no way for them to call me back, that I would have to call back. After it took me so long to even get someone on the phone. 

BEWARE Bill pay is very unsecure. I used Turbo tax to do a friend's taxes and somehow Intuit Bill pay used that information and changed my email in Bill Pay to her email. Now they won't fix it and are telling me I need to add on and pay more for data protection despite the fact that this is not my error at all. This is the Intuit products showing how vulnerable they are. Think about it. Quickbooks online pulled private email from Turbotax and changed it in my Bill Pay. Then an email was sent to this person containing my private info. To tell me I have to pay to fix this is absolutely ridiculous. 

We want to make sure you get the best help for this situation, allseasongutter.

Aside from the master admin, the company admin, or standard user with full access can update the email address on your company. 

You'll want to run the Audit Log report to see who made these changes.

Here are the steps:

1. Go to Gear > Audit Log.
2. Click the Filter drop-down menu, select All Users from the User drop-down.
3. Select the Date, and click Apply.

Note: If you see changes made by the "System Administrator"  on the Audit Log report, you can rest assured, that we are not changing any data or any information in your QuickBooks Online account.

Here are a few possible reasons why you see a System Administration changes:

• When you modify an entry that also affects another entry. For example, you edit a payment and attached it to a different invoice. The System Administration may show up on that Invoice saying a payment was applied or it will show an “Indirect Edit” by the User who initiated the change.
• You connected a third-party app to your QuickBooks account. The data that the third-party app sends will also show up as System Administration. 

To fully verify your account, please get in touch with our Customer Care Team by following these steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Select Start messaging or Get a callback.

You can always get back to me if you have any additional questions. Thanks.

I connected nothing. I made no changes. These were very separate things. I did personal taxes for a friend through Turbo Tax. I absolutely did not connect that in any way to my personal business or my Quickbooks. So how did her email address end up as the email address in my Bill Pay. There is no other way this could have happened. I.e. This is extremely insecure and shows that you have a very serious security problem. 

Thanks for getting back in touch and providing further information, @allseasongutter.

To ensure the best solution, did you log into TurboTax with QuickBooks credentials? If so, I recommend signing into CAMPS to update the E-mail address. What this means, you might have registered different products with different emails. 

Please go to camps.intuit.com then choose Claim Account. This will let you connect accounts that have different emails. After you claim your account you can sign in to one and see all your products. 

For more in-depth information, check out these articles.

• What is CAMPS and how do I use it?
• Change your email, user ID, or password for QuickBooks Online.

Don’t hesitate to reach back out to me, if there’s anything else I can help you with. Take care.

Of course not. This was personal taxes for a friend. I used her login information from previous years. Her own personal email, login, username, and password. It had nothing to do with me, but somehow affected my Quickbooks online bill pay. I have no idea what camps is. 

Allow me to chime in, @allseasongutter.

Since your personal information was changed, I recommend contacting our Customer Support Team. They have the tools to look into your account and fix the email for you. The steps below will show you how to contact them:

1. Go to the Help icon.
2. Choose Contact Us.
3. In the box, type some information about your issue.
4. Press Let's Talk.
5. Select Get a Callback and enter your contact information.

One of our support agents will get in contact with you shortly to help you get your email address corrected.

Feel free to let me know how the conversation goes. I'm always here to help.

I did. It has taken hours only to be told i need to pay more for some kind of data protection despite the fact that is a serious problem on the side of intuit. It's not right that i should have to pay and there is no guarantee that will fix it for an error on the side of intuit

I know that i didn't change it because that capability isn't  even available.  The email address can't be changed for a user in bill pay so how did this happen? Not to mention that it got changed to an email that quickbooks should have never seen or known because it had nothing to do with it