Problem

I could not update the billing address on an invoice as described above.  In my case, the customer was a sub-customer of a parent company.  The contact name for my sub-customer kept appearing in the billing address.  I could edit the address and delete the name, but when I clicked Save, the contact name reappeared.

Support
I chatted with support about this.  They were slow, didn't fully understand the problem, were not fluent in English, and could not provide any help.  I provided screen shots, tried multiple browsers, and cleared cookies at their prompting, but none of these convinced them that the software was doing something unhelpful.

Solution

I was able to get around the software's behavior.

• Edit the Customer
• Enter the Name of the parent company in the Company field
  (this is the name that will appear on the invoice)

You can keep the sub-customer's contact name in the [Display name as] field if you'd like to.

Now, the invoice will accept having just the company name, without the sub-customer contact name visible, and I can edit the billing address as needed, per invoice, without editing the customer record.

I hope that helps with your scenario.

Cheers

Sometimes I find adding a full stop to the start or end of the address, works, in saving the new / edited address.

I'll chime in again...how many months after this has been reported?

A stunning absence of understanding a simple problem.  Let's keep the pressure on.

Phil

This is happening to me as well and is so frustrating! I also agree that the problem is not being resolved. My invoices won't even display a billing name if I make a change and only display the previous billing name's address. It makes no sense. 

Hello Shanet007!

I know that you need to update the customer's info and I understand why you feel that way. I'm here so I can help you in updating the billing info.

The best option I can suggest is to update the details on the customer's profile. All changes from there will show when on your future invoices.

1. Go to the Sales menu and select Customers.
   • For the new interface, click Get paid & pay, then Customers.
2. Click the customer's name, then Edit.
3. Update the Address tab, then Save.

Also, you'll want to reach out to our Support Team. They can conduct further investigation why you're unable to edit the billing info on invoices.

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter "Edit invoice".
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

Also, I added this link if you need help in customizing and saving a report: Run reports in QuickBooks Online.

I'll be here if you need more help. Take care!

QBO is a buggy pile of junk sometimes when it comes to basic stuff. (Invoice templates in QBO are uselelss and do not map from Word properley and this has never been fixed)

Re the address field , I have the same issue.

I created an Estimate with the correct customers address at the time.

I now want to create an invoice from the Estimate but the Customer has moved office and has a new address.

I update their customer record to reflect the new address.

I create a new Invoice from the original Estimate and boom, the old address is there.

So, why doesn't the edited customer record update so that any new invoice created from an older Estimate reflects the change or at the very least QBO should ask 'Do you want to use the old or the new address for this customer'. FFS its Accounting 101, day one basic stuff. 

And no, I don't want soft platitudes and verbose gobby language from some QBO help guru thanking me for 'reaching out'. I'm British and we don't talk like that, just fix the bloody problem as this junk costs me £25 per month and its got loads of bugs in it. If I want bugs i'll get them for free from the garden thanks.

This isn't the kind of impression we want you to have while using QuickBooks Online (QBO), @Beancounter. But don't worry, we hear your voice and take notes on your feedback.

At this time, QuickBooks will follow the address entered on the estimate when converting it to an invoice. That's why the old customer's address still shows.

I understand that this behavior gives you difficulties. For now, I encourage submitting feedback directly to our product engineers. This way, they'll review your suggestion and add it to the future update. To submit feedback, you can go to the Gear icon and select Feedback. Then, enter your suggestion and click Submit.

You may want to view all your sales transactions in the future. You can go to the Sales menu and select All Sales. This will gives you a great view of the status of sales transactions, open invoices, and paid invoices. 

We're always here to listen if you have concerns regarding other features. You're welcome to post again or leave a reply below.

Agree on every count (especially the platitudes).  Just fix the problem, Intuit!!  Do you have any competent developers?

I have been following this issue for years. I simply want to enter or edit the billing address or name on any invoice. Maybe, for the same customer, I need to send to specific people or departments. The why doesn't matter in my opinion. I wish to be able to modify the billing address per the invoice, not per the customer. PRETTY PLEASE!

Providing the best experience with the product is what we aim for, @PeliStudio. 

As of now, the best option is to update the details on the customer's profile. All changes from there will reflect on your future invoices. With this said, I'd recommend sending this request straight to our product engineers through feedback. Sharing features and options that you would like implemented is how our engineers look for new product updates. Let me show you how: 

1. Go to the Gear icon at the top.
2. Select Feedback.
3. Enter your comments or product suggestions.
4. Then select Next to submit feedback.

You'll want to check for a third-party application that can help you with this one. You can check out the apps that are compatible with QuickBooks at this link: https://quickbooks.intuit.com/app/apps/home/. We can also do it in QBO by following the steps below:

1. Go to Apps on the left side menu.
2. Search for the app in the Find apps to streamline your work field.
3. Look for the app that supports the Batch Invoicing feature.

Any questions about integrating the app into your Online account are best handled by the third-party app provider. Feel free to visit our Invoices and payments page for more insights about managing your sales transactions.

Do you need more help completing other tasks in QuickBooks? Please let me know and I'll assist you with some guides and other pointers. Have a great day.

Sounds hunky-dorey. But...It is still an issue today, three years later. I am unable to update a customer address on an invoice, using QBO. I can change it manually each time I make an invoice for that customer, but despite saving it repeatedly, it always reverts to the old one.

Once more, they give the same inadequate answer. Yes, we've been doing exactly as you suggest for more than three years now. It still doesn't work. Hey Intuit! Stop writing the same repeated nonsense answers here and use your human capital to actually solve the problem. We don't need to hear the same work-around that you've been pushing for three years.