My online bill pay won't work. How do I get it to work?

Hi there, @judy46.

Let me step in and assist you with your concern.

For us to make sure that we're working on the same page, can you please provide the exact error you receive when you use online bill pay?

However, you can perform a basic troubleshooting to check if it's a browser issue or not. Please do your online bill pay using incognito/private browser. 

To use a private browser, here’s how:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P

If it works, please clear the cache on your browser to delete some outdated files that might cause a small error when you do online bill pay.

You may also use this article for more detailed information about online bill pay:

• What is Online Bill Pay
• Bill Pay for QuickBooks Online

If you have follow-up questions, please don't hesitate to leave a message in the comment section. I'll be happier to help. Take care, and have a great day.

Yep, tried that already.  It won't work.  It won't connect.  I just get the circle of death.

Yep, already tried that.  Didn't work, still have the circle of death.  It won't connect after I select the bill to pay and select continue.  Just circle of death.

Good Afternoon, @judy46. 

Thanks for reaching back out to the Community. Since you've already tried the steps my colleague provided, then I suggest contacting our Customer Support Team. They have additional tools to take a few more steps to help resolve this problem. 

Here's how: 

1. Go to the Help icon. 
2. Press the Contact Us button. 
3. Type in your question and click Let's Talk. 
4. Scroll down and choose to Get a callback. 

Let me know how it goes. I want to make sure that you're able to get back to running your business. Wishing you and your business continued success. 

@judy46 

For the time being, utilize another bill payment service for free to integrate with your QBO.

https:// melio.grsm.io/quickbooks

Tried that already.  Tech support wasn't able to fix the problem.  They said they would bring it to the tech group.  I haven't heard back.

Yep, that is what I did, and it syncs with my QB.  But I pay a monthly subscription to QB for this to work so I want it fixed.  This is ridiculous the amount of effort I have had to put in to get essentially a work-around.  So frustrating!

This is not the impression we want you to have when using the Online Bill pay in QuickBooks, @judy46.

I recommend reaching out again to one of our representatives. This is to check the status of your reported case. They can also verify and fix your issue with more tools.

You can also check out our support hours to make sure we address your concerns on time.

You'll also want to read this article to learn more about Online Bill Pay. This will provide you answers to frequently asked questions about it.

Let me know if you have other concerns with QuickBooks Online bill pay. I'm always here to lend a hand. Keep safe.

Why should I continually have to call?  You folks have all the information including my contact information.  The case number is 551 142 329.  You need to call me with a solution for a change.  I am trying to run a business!

Oh, and btw, it is a nightmare to actually try to reach a live person.

your reply says to use incogneto mode. when I try to use billpay, it syas incognito mode is blocking us...  and I can't use it. I'm confused?

Hello there, dannboisvert,

Your browser might be blocking your option to use incognito mode. You'll want to check your browser's settings.

On the other hand, are you still unable to use BillPay? I suggest contacting our Customer Support Team. They have additional tools to take a few more steps to help resolve this problem.

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback or Send a message to start a conversation.

Also, you can read this guide to learn more on how to manage your bills using Online Bill Pay.

Let me know if there is anything I can help you with by leaving a comment below.​