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Thank you for joining this thread and providing detailed information about your experience when logging in to your account, Sandy. We truly appreciate the efforts you've put into following my colleague's recommendations and even changing your passcode. Let's work together to connect you with our Live Support team without requiring you to log in to your account.
Currently, we do not have direct phone lines or a contact number for our Live Support team. Since the issue persists and you're unable to log in to your account, we recommend using our QuickBooks Online (QBO) Test Drive to connect with them. They can conduct a detailed review of your account, identifying the root cause of the problem and guiding you through the appropriate steps to resolve it.
Here's how:
- Open this link in an incognito or private window: Test drive QuickBooks Online. Then choose one of the available test drives.
- Please check the I'm not a robot box to verify you are a human, then click Continue.
- Navigate to the Help (?) icon.
- Click on the Search tab and enter a brief description of your concern.
- Hit Contact Us.
- In the Assistant tab, select Yes.
- Enter a brief description of your concern, then hit Enter.
- Select I still need an expert.
- Choose either Chat or Callback options.
Also, make sure to check their support hours so you will know when representatives are available to help.
Regarding the email login code, please know that it can take a couple of minutes for the code to arrive. Here are a few things to check in your email:
- Check your junk mail or spam folder to see if the email went there.
- Check all email addresses you might've used to sign up for your account.
- Unblock or add Do_not_reply@intuit.com as an approved sender in your email app.
If you didn’t receive a code, select I didn’t get an email or I didn’t get a text message to request a new one. Please note that only the most recent code will work.
Thank you again for sharing your experience with us, Sandy. It helps us understand how we can support you better. If you have any additional questions or need further assistance, please don’t hesitate to leave a comment below. We’re here to make sure you get the most out of our service, and look forward to hearing from you!
Hi there, BE22.
Currently, 833-654-8442 is not verified as an official phone number for QuickBooks Live Support. Intuit has clear guidance on how you should contact us safely to avoid scam, or fraud.
To connect to our Live Support team:
- In your QuickBooks Online company, select (?) Help.
2. Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still chat to a human.
- Search: Type a question, keyword or topic for QuickBooks Online self-help content or select Contact Us, type a question and Continue. Choose a way to connect with us:
- Start a chat with a QuickBooks support expert online.
- Ask the community to get help from businesses like yours.
Take note of the Support Hours And Types for you to contact Live Support team to ensure we're open and be assisted.
If you have any additional questions, please don’t hesitate to reach out. We're always here to assist you.
Hi there, I know how stressful and scary it is to feel like your business's financial data is at risk.
To make sure I give you the best possible guidance moving forward, are you currently able to access your QuickBooks Online (QBO) or Intuit Account account, or are you locked out? Also, have you noticed any suspicious payments, new users, or altered vendor details in your account so far?
Since I am assuming you can still log into your account, your best next action is to change your password immediately. Please click the circle with your initial in the top right corner of your screen, select Manage your Intuit Account or sign in to accounts.intuit.com using your Intuit credentials. Then, go to Sign In & security. Update your password to something completely unique, and while you are on that page, please turn on 2-step verification. This will require anyone trying to log in to have a code sent directly to your phone, stopping the hacker in their tracks. Once done, follow these steps:
- On the same Sign in & security page, select Account activity.
- Scroll down to the bottom portion and click on Protect your account.
- Under the Lock your account section the appropriate option from the Why do you want to lock your account? dropdown.
- Take note of the details on the How to reactivate your account?.
If you can no longer access your account, I recommend reaching out to our live support team for a detailed security review. You can use a QuickBooks "test drive" account to contact us:
- Access a test drive environment here: Test drive QuickBooks Online.
- Click the Help (?) icon, then select the Assistant tab.
- Briefly describe your issue or type "Contact Support."
- Choose either Chat or Callback to speak with an agent.
Please check our Live Support Hours to ensure a representative is available to assist you.
We are here to help you through this. Feel free to send us an update by clicking on the Reply button.
