Online bill pay not working

Thanks for posting here and allowing us to help you with your billing activity in QuickBooks, @jfoster21,

It is always our main priority to ensure your issue is addressed immediately. With that being said, I need a few information about the difficulty you're having with the online bill pay.

May I know what error message are you getting? Also, are you logged in to the QBO mobile app or on a regular browser? Any information will help me check for ongoing issues and reported cases related to your account.

In the meantime, try opening your QuickBooks in a private window. Unexpected behaviors in the program, are sometimes affected by issues in the web browser. This is because the cache will overwrite itself and will not delete any data over time. 

Private browsing prevents cookies from being stored on your computer, making it a great place to identify browser issues. Use these keyboard shortcuts:

Google Chrome: press Ctrl + Shift + N  
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

If you can use online bill pay without any issues there, clear the browser's cache. Clearing the history or log of sites resolves most issues with the web pages.

Keep me updated with the result, as I want to make sure this is taken care of. I'm also here if you have any questions with vendor billing or need help with other QuickBooks processes. Have a productive week!

@jfoster21 

Another option, open a separate Melio account for free and integrate it with your QBO as a workaround.

https://melio.grsm.io/quickbooks

I attached an image as well.  The error says:  "Sorry, something went wrong", "We couldn't load Bill Pay services. Please try again or reach out to us via chat for assistance"

I'm on a PC (not mobile).

I get the same problem with Chrome, Firefox, and Edge.

I enabled 3rd party cookies in Chrome.

In Chrome, I did Ctrl + Shift + N:  to no avail (same problem)

I haven't cleared cache yet.

Hello.  I did sign into Melio but I can't see my cash balance and I can't see all the expenses that I need to pay.  How do I see my cash balance in my quickbooks cash???  Do you know?

Allow me to step in and check why you're unable to use the Online Bill Pay, jfoster21.

You need to make sure that you've added a bank account to pay bills in Online Bill Pay. You can browse this link for detailed steps: Learn about QuickBooks Bill Pay.

If you've already set up a bank account before, I recommend contacting our QuickBooks Live Team. They can check and further investigate why you're getting an error.

For your Melio account, you can see the cash balance and expenses through the Chart of Accounts on your QuickBooks. Open the checking or credit card account that is connected to Melio.

If you aren't seeing those entries, the payment account isn't mapped correctly. To fix that, please follow the steps I've outlined below.

1. In Melio, click Settings, then Payment method.
2. On the payment account, click the ... icon, then Edit.
   
3. Make sure that the QuickBooks bank/credit account field is mapped to your correct corresponding bank account in QBO.
4. Click Update once verified.
    

You can also contact Melio for they can help map the payment account. They can also provide instructions to ensure transactions are posted to QuickBooks correctly.

Let me show you how to get in touch with them.

1. Please click this link: Melio. This opens the QuickBooks Apps store.
2. Use the phone number or email address from the Contact section.
   

I'm adding these articles for answers to frequently asked questions about Online Bill Pay.

• Online Bill Pay - Automate Your Bills Today
• QuickBooks Bill Pay explained: How it works, benefits, and setup 

Aside from using Online Bill Pay, you can also pay contractors using direct deposit. Please browse this link for more details and how to set it up: Pay a contractor with direct deposit in QuickBooks Online.

You can get back to me by clicking the Reply button below and share if you have additional concerns about this. I'll stay around until you're able to pay bills online.

I am having the same issue.  I am not able to sync to Online Bill Payment.  I'm using Enterprise Desktop 22.

Hello TandCLion,

Welcome to the QuickBooks Community! Were you able to follow the steps by colleague mentioned? If you are still having a problem, I recommend reaching out to our Support Team so they can take a deeper look into this matter. Here's how to contact us:

1. Go to the Help menu, then click Quickbooks Desktop Help or press the F1 key.
2. Hit the Contact Us button, as seen in the display.
3. Enter a brief description of the problem.
4. Select Continue.
5. Choose the call-back method to connect.

Please let me know if there is anything else I can help you with. I'll be around. Take care and be safe.

Hi--feel like I'm losting my mind here. I'm trying to load the QBO BillPay feature and every. single. time. It takes a million years to load and then says "Sorry, something went wrong".  Is this a temporary issue or should I be advising the client to move their payments to the BillPay service offered by their bank?  

As much as we pay for Quickbooks and related services, would be nice if they would invest in semi-reliable service providers.  :(

Hi there, @CFOSecrets. I'll be glad to help you with processing bill payments online in QuickBooks Online (QBO).

I can see that you've received a specific error message (Sorry, something went wrong) when trying to load the QBO Bill Pay feature. I want you to know that there are no ongoing issues specific to this message with QuickBooks bill pay. 

For now, you can try processing bill payments through a private window to isolate the issue. The accumulated internet file may affect the behavior when accessing Online Bill Pay. You can use these keyboard shortcuts to save you time:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If it works fine, go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.

To learn more about the Online Bill Pay feature, you may check out these articles:
 

• Online Bill Pay - Automate Your Bills Today
• QuickBooks Bill Pay explained: How it works, benefits, and setup
• Learn about QuickBooks Bill Pay

Just in case you're getting the same error message after logging in to QuickBooks using a private window, I recommend reaching out to our Support Team for further assistance. A live representative can look into your account securely and investigate the issue more closely.

To contact support:

1. Sign in to your QBO file.
2. Go to the Help (?) menu.
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still choose to Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with support.

In case you need help with recording bill payments manually, you can also review this article as your guide: Enter bills and record bill payments in QuickBooks Online. It also gives you details on how you can pay your bills with a credit card or cash and a check.

If you have any other follow-up questions, please let me know by adding a comment below. I'm more than happy to help. Have a good one!

I've tried twice with incognito browsers and it's not working.  I've tried the useless Melio chat. They wait hours until they know you're not there...then they respond. Garbage service.

I am receiving the exact same error message.  Please help with this issue.  I have tried everything that QBO has suggested.

I appreciate you joining this thread, mbell1.

I'd like to check this for you and get it taken care of myself. However, the Community can provide answers and troubleshooting solutions to certain questions, there are things that only our phone support can do to resolve the problem.

To get this sorted out, I'd suggest getting in touch with the Online Bill Pay or Melio Support Team for further investigation. They have the tools required to create and submit a ticket about this issue on your behalf.

In the meantime, for more online bill pay resources and links, we can go through the following article: Learn about QuickBooks Bill Pay. We can find more details about handling bills as well as understanding payment schedules.

Let me know if there's anything else you need with paying bills in QuickBooks Online, mbell1. I'd be more than willing to lend you a hand.

I have also tried the trouble shooting via QB online for my android. Everything in the app works except the bill pay within the last week. When I pull it up on the app the screen is white. BUT everything on the desktop is working fine. I have cleared everything in browsing, even uninstalled and reinstalled the app and it is still white. I do not always have access to a desktop and solely work off my phone. As a small business owner I need to pay my contractors without worrying about paper checks. 

Hi there, @AffordAFix. I've got your back, and I'll point you in the right direction for support to get this sorted out so you can access bill payment in your QuickBooks Online (QBO) mobile app.

Before anything else, I understand how important it is to be able to access online bill pay in your QBO mobile app. Know that this isn't the experience we'd like our users to encounter. Since you've already performed some troubleshooting and the issue persists, I recommend contacting our QuickBooks Online Customer Care Team. This way, they can check and do an investigation to determine the root cause of the issue. To begin, here's how:
 

1. Access your QuickBooks Online company in your desktop.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
• Start a chat with a support expert.
• Get a callback from the next available expert.
   

Please know if you're using Plus, Essentials, or Simple Start. You can reach out to our support from Monday to Friday from 6 AM to 6 PM PT, and on Saturday, you can reach out to our support from 6 AM to 3 PM PT. If your subscription is QuickBooks Online Advance, you can reach out to our support team anytime.

In addition, I've got you this article to help you manage payments in QBO mobile app: Receive an invoice payment using the QuickBooks Online mobile app.

You can also check this page to see features available on QBO mobile: Mobile app features.

@AffordAFix, don't hesitate to let me know how it goes. I'm determined to help you get your query sorted out so you can complete your tasks in your QBO mobile account.

@AffordAFix 

Another option, open a separate Melio account for free and integrate it with your QBO as a workaround to run on your mobile phone.

https://melio.grsm.io/quickbooks

I have been trying to pay bills for over an hour now.  It is really difficult to run a business when you can't pay bills.

Heaven forbid Intuit let users know when their systems are not working.

Hello, jhornsby.

I would like to help you fix the pay bills function. I need more details about this. 

Did you encounter any error messages? And are you currently using the Online Bill Pay feature to pay your vendor bills?

More details would definitely help.  

@jhornsby 

Signup for a separate Melio account for free to integrate with QBO as a workaround.

https://affiliates.meliopayments.com/pricing

I too am having difficulty with Bill Pay. Using Firefox. I have the Plus account. My cache has been cleared since my last login to QB. I tried the Private browser window. None of that worked. I get a progress bar that says "Bill Pay is loading, get ready to..." then some changing messages: "pay using bank transfers for free" and "schedule bill payments to arrive right on time" and the bar is at about 25% and never moves...then the screen just goes blank. No error message, nothing. I have to refresh the browser to get back to the main Bill Pay screen. I've tried it now 5 times - both in non-private and private window. I also tried chatting with a human after the AI failed me, and that human stopped responding after asking me (AGAIN) to provide my name, QB ID, phone and email address. And I'm using Firefox on a Mac, have never had any other issues with QB on this browser/machine, have great internet speed.

Thanks for notifying us of your concern, Julie.

I understand the importance of getting this resolved. Let me ensure you'll get the assistance you need from our customer support team so you can continue paying bills using Online Bill Pay in QuickBooks Online (QBO).

I appreciate you initiating the troubleshooting steps to resolve your issue. Since it persists, it's best to get in touch with our customer support team. This way, they can further investigate the cause of the error and open an investigation if necessary.

To do that:

1. Go the Help and select the Search tab.
2. Click Contact Us.
3. Enter your concern and select Continue.
4. Choose either Chat with us or Have us call you.

Additionally, if you paid a bill to your vendor in error, you can nullify the payment  to cancel the transaction.

Let me know if you need further help to pay bills using Online Bill Pay. I'm here to lend you a helping hand. Stay safe.

Why is this issue still unresolved?  I cannot get into Bill Pay powered by Melio for my client.  He does not have a separate Melio account as he added the Bill Pay service through QBO.  So QBO should own this issue.  We keep getting an error of "We're sorry but something went wrong.  Please retry."  Nothing works.  Please please please fix this issue. 

@mbell1 

You should ask your client to sign up for a free Melio account as I mentioned earlier.

https://affiliates.meliopayments.com/quickbooks

One perk for the month, they will get a $100 cashback from Melio to successfully complete their first payment on the platform of at least $200 with a credit card.

He wants to be able to pay bill within QBO and not have to log into a separate account.  

Hi there, mbell1.

I understand the inconvenience of being unable to transfer payments and pay invoices using Melio. Since you received a specific error message, I want you to know there's an ongoing issue. In the meantime, I'll share what we can do.

There's a new report of INV-87650 where customers are unable to transmit bill payments through Melio. Rest assured that our engineering team is working nonstop to find a solution. If you haven't contacted our Support Team, refer to the steps shared by my colleagues above.

While there's no solution yet, we're unable to provide a specific turnaround time. However, I can guarantee that updates are forwarded to the list of affected users.

See this article for our operating hours: QuickBooks Online Support. It includes the contact number you can use to call us directly.

I'm adding these articles for answers to frequently asked questions about Online Bill Pay.

• Online Bill Pay - Automate Your Bills Today
• QuickBooks Bill Pay explained: How it works, benefits, and setup
• Learn about QuickBooks Bill Pay

If you need to pay contractors, you can consider using direct deposit. Just browse this link for more details on how to set it up: Pay a contractor with direct deposit in QuickBooks Online.

Please add a comment below if you have any other follow-up questions about the Bill pay feature. I'm determined to help you. Take care.