I’m sorry you are experiencing this problem too! I still haven’t heard a single update from QBO on this FOR OVER TWO MONTHS so I’ve spent the last several weeks switching over to a new system (DelTek ComputerEase) that understands construction accounting and the need to connect labor to jobs. Ran my first payroll in that system this week and it went flawlessly in a fraction of the time of QBO. Peace out, QB!! 

OMG DELTEK ADVANTAGE WAS THE FIRST ACCOUNTING SOFTWARE I EVER USED WHEN I WAS FRESH OUT OF COLLEGE!!!!!!! Back then it was the most detailed, complicated and useful accounting software and very specific to construction. I can't believe I never thought of this and didn't even realize that program was still around. Thank you for the memory lane light bulb! At this point I feel like my dogs would be better than QBO payroll and any of it's "experts". So extremely disappointing and frustrating and they aren't cheap either... especially when they're trying to upsell every single thing along the way down to overpriced checks as if Costco can't do the same thing for pennies per check. Just sickening and juvenile program and capabilities at best. 

I have at least been getting updates from the QBO Support Team, but no resolution.  I spent many hours trying to get a Job Cost Report per project, but I was only able to do this because I also used the Location field.

I only support the construction industry and only one of my clients is affected.  This client also is the only one on QBO Advanced and the highest level of payroll services.  Very odd…

I haven't given up yet because I trust it will get resolved, but Intuit/QuickBooks this is absolutely ridiculous this issue has not yet been resolved.  This should be a high priority otherwise we will be forced to look elsewhere.

We are experiencing the same issue as all of the above with no resolution. Been going on since June? I was told INV was closed today when i called? Is there a new INV that is open? 

Hello, Fixit2.

Thanks for joining this conversation.

Upon checking, the investigation (INV-90151) is still marked as in progress. Our product engineers are actively working on resolving this issue as quickly as possible.

I suggest contacting our Support team again. Then, provide the investigation number above so they can include your information in our notification list. This will assist our engineers in assessing the number of users affected. Rest assured, once the issue is resolved, you will receive an email notification.

Here's how to reach them:

1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right,
2. Select a suggested option, or type a question or topic you need help with.
3. Tick Contact Us and choose a way to connect with us.

To check for our Support hours, please refer to this article: QuickBooks Online Support.

I'm also adding this article to help you use projects to track your labor costs and profitability for future reference: Track hourly labor costs and profitability by project in QuickBooks Online.

Please let me know if you have follow-up questions about this or anything else. I'm always here to assist. Keep safe.

I spent 1.25hrs on the phone with a member of the Time team in order to complete the setup of our account and to be able to track hours and not once were the "projects" mentioned to me. I even asked "what if I enter something in locations or projects? Will that help or do something? They are obviously there for a reason." and I was completely bypassed. 

Since you are a "moderator" and seem to be working on the QBO end of things, here are some things to take into consideration:

1. Time tracking in any construction based industry REQUIRES tracking by class codes for worker's comp reporting which most of us have to do monthly. Neither the Payroll "expert" who set up our QBO payroll account nor the Time team member who finished up the setup with me could answer or help with this. I spent so much time mapping every single employee to their proper class code on the QBO end, and then again when manually entering hours for every employee, I couldn't save or close out until the "class code" was entered. Yet when I pull up reports, none of that shows up either. My workaround for time tracking ended up just being Journal Entries to reclass wages accordingly to their respective jobs. 

2. We are a construction business as I mentioned previously and we are located in California which has some of the strictest employment laws. Simply mass entering hours for everyone doesn't work because we MUST show break times and lunches. I was able to preset those to specific times which was great but we are also tracking different sets of PTO accruals and that part was an absolute nightmare in QBO payroll as I had to go in and uncheck the accrual box for every single employee who worked in multiple locations in and out of San Francisco. SF has a 1 hr accrual for every 30 hrs worked so if I have an employee working 40 hours in SF and 40 hours elsewhere within the same pay period, I cannot have it automated and it took HOURS to go through all 76 employees to make sure the box was checked or not. Then again I'm still back to square one with having to track those PTO accrual rates. This should be something that is set up through individual jobs (customers) where you have the option to check a box that refers back to that specific accrual rate so every single employee with hours entered within that job has automated accruals of PTO specific to SF. Not that it matters anyway when NONE OF YOUR LABOR AND ENTERED TIME SHOWS UP IN QBO P&Ls. 

3. As a larger business with over 75 employees, I'm also disturbed at the lack of functionality and transparency around simple things like time tracking which in my opinion should have been the FIRST item that was reviewed and setup by these "experts" who are assigned to our accounts. It is unacceptable that it was the last item that I was referred out on or even realized I needed to do. Your experts should not be touching our COAs until we know for a fact that test runs have worked and all info appears as it should.

4. Also a bit disturbing that your payroll "experts" made a mess of my COA that I've worked so hard to clean up after the previous QBO certified remote bookkeepers had made a mess of it. Now I'm having to move things around using journal entries just to make those items inactive when she should have just used what I had already mapped everything in prior quarters to. 

As I mentioned previously, this payroll program may be fine for a handful of employees but I wish I had never been sold on any of this without a trial and error run. I have wasted over a week of my time on something that is already practically setup as a QBO user in the first place and now I have lost all trust in QBO's "experts" and sales teams. Not to mention I am switching to Paychex tomorrow too so this was literally a royal waste of my time and effort. At least I have the knowledge and abilities of figuring these things out and cleaning them up myself unlike others who have entrusted this program and the experts at QBO as their saviors. Most small business owners aren't accountants and this is really unfair to upsell to people when your own team can't figure these things out on their own. I am pissed!

I too just discovered that paychecks are not always posting to Projects. We pay weekly and on the Project screen, the 10/20 payroll posted just fine into the Time Activity AND the Project Transactions AND the Salaries Expense Total (Overview screen). However, the 10/27 and 11/03 did not post to the Project Transactions or the Salaries Expense Total (Project Overview screen). The time posts to the Time Activity tab on the Project just fine. 

Any resolution as to why this is occurring?

Hello, I am currently at QuickBooks Connect in Las Vegas and have explained this issue to a “Head of Engineering” who never heard of this issue.

We shared contact information and he will be getting back to me on this issue.

I am a QBO ProAdvisor for the construction industry, so I support a number of clients and I am only having this issue in one account.

If you would like me to share my communications.  QB does not allow to post emails so please search for me using “Sylvia Lamas CCIFP” and you will see my Linkedin page.

Please let me know the following:

What version of QBO are you using?

How long you have had this issue?
Where are you entering payroll? Timesheets in QBO, Timesheets in “TSheets”? etc.

I'm here to address your issue about payroll paychecks not posting accurately on your Project expenses, everydaysolution.

We've received similar reports about this concern, and the investigation of this case is still in progress. Our product engineers are already aware of this issue and are implementing measures to provide a resolution.

In the meantime, I suggest reaching out to our customer care team, so they can include you in the list of affected users. This way, you'll receive updates through email notifications regarding the status of the investigation. To do this:

1. Go to the Help icon and choose the Search tab.
2. Select Contact Us.
3. Describe your concern and select Continue.
4. Choose between Chat with us and Have us call you.

For future reference, I'm adding this article to help track profitability and labor expenses: Track hourly labor costs and profitability by project in QuickBooks Online.

I appreciate your patience and understanding as we work on resolving this issue. Let me know in this thread whenever you have additional questions about projects. I'll keep an eye on your response to further assist you anytime. Keep safe.

Unrelated question, yet QuickBooks is blocking me from asking this question, and I'm frustrated. I want to use QuickBooks to become a self-taught bookkeeper. How does this work? 

I appreciate you joining in on this thread, MissBrown444a. I can help you use QuickBooks to become a self-taught bookkeeper and seamlessly do tasks in the best way you can.

To guide you in starting a QuickBooks ProAdvisor certification, you can begin by signing up for new training courses and taking an exam to become a certified bookkeeper. Let me guide you through the steps:

1. Sign into QuickBooks Online Accountant.
2. Go to ProAdvisor.
3. Select Training and tap Training Home.
4. Choose Your personalized path and click Start or select Continue your personalized path to continue a course you already started.

Once ready, taking up a certification exam is your next step. To do that:

1. Go to ProAdvisor and choose Training.
2. Select Certification hub.
3. Look for the certification you want to take then click Take exam.

You can refer to Steps 3 & 4 outlined in this guide for additional information: Sign up for ProAdvisor and QuickBooks certification courses.

As for tips on passing the certification, I'd recommend familiarizing yourself with the QuickBooks Online features and taking advantage of the training materials available to ensure comprehensive preparation for the certification test. For any related questions, check out this reference for more detailed insights: ProAdvisor certification course and exam updates.

You may utilize this handy resource to help prepare yourself for the training sessions and commonly asked questions about the program: Frequently Asked Questions about ProAdvisor training and certification.

I'm all ears to any added queries when handling QuickBooks Online certification. Keep me posted anytime in this thread, and I'll be sure to get you covered. Have a good one!

Update - It has been two plus weeks since the QuickBooks conference and issue for my client still not resolved.  I have contact emails for two individuals that I will follow-up with next week.  These are engineers, not support staff.

The engineer who I understand is responsible and knowledgeable on this issue has not yet reached out to me directly.

I promise I will not let them forget about us and this issue.  

We have been experiencing this issue on monthly basis. We run payroll bi-weekly and it seems to occur at least once a month. Payroll entries must be journaled to hit the Project Labor expenses. This obviously isn't ideal and creates additional labor hours to fix the problem manually. The engineers really need to lock this problem down for good. For us, this problem has existed for more than 5 months. Thank you for drawing attention to this. 

Here are your questions answered: 

We use QBO Advanced.

We use Timesheets to record labor hours and projects.

We process payroll via import into QBO.

We have contacted QB customer support to review our processing and set ups in both QB and Timesheets--all good. 

We signed up for in Nov. 2022 but actively began using QBO for accounting purposes beginning 4/1/232 (2Q23).

INV-90151

It is now 2024 and the issue with QBO not reporting labor hours to a project has still not been resolved.  

I did notice that I have a new employee and his hours were recorded to the project, but all of the other employees did not not.  Is this an issue of the employees that I had in QB desktop and then went to QBO in Q2 of 2023?  Has anyone just started QBO without coming from QB desktop and does their project labor hours work or is it just a fluke for the one employee.  All of my employees are set up the same way for payroll hours. This is a major flaw that should be rectified ASAP, not months or years down the road.  

Still frustrated!

Hello there.

Let me share some information about INV-90151.

As of the moment, the investigation is still in progress, but they found a workaround. Our engineers found the root cause of this issue and are now working to deploy a fix.

The main issue arises from editing (overriding FIT and SIT tax) on the Preview Payroll screen. This results in only the last edited check retaining the project data. To correct this, edit the FIT and SIT tax on the Enter Hours screen.

To work around this issue, please make the tax edits on the Enter Hours screen, where you enter the hours for each employee. On the far right of the screen, there is an Actions column with three vertical dots stacked on top of each other. Click those dots to open the check and edit the tax amount here. Do not proceed to the Preview Payroll screen (the next screen) to make your edits.

I'm also adding this article to help you use projects to track your labor costs and profitability for future reference: Track hourly labor costs and profitability by project in QuickBooks Online.

Feel free to click the Reply button below if you have questions about managing projects in QuickBooks Online. I'm always here to help. Have a great day.

Hello @Ethel_A, 

Are you able to explain further what you mean by this? Would this include any changes made from the preview payroll screen? 

I'm confused by this because I have been having this issue long-term and I have never manually overridden any tax information. I don't see how this could be the root cause of the problem.

Thank you.

Hi there, @office. 

I want to make sure we're on the same page for us to resolve this issue. Allow me to help you elaborate on the ongoing investigation. 

As previously mentioned by my colleague, we are currently having an ongoing investigation into the issue of Payroll Expenses not being reflected in the Project expenses. Please be assured that our engineers are working really hard to resolve this issue. 

If you haven't already contacted our phone support, I recommend doing so. This will allow them to add you to the list of affected users and notify you via email once the issue is resolved. 

Here's how to contact support:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community to get help from businesses like yours.

Please be mindful of the scheduled time for contacting the Support Team to know when the agents are available. 

Furthermore, Engineers have determined the root cause of this issue and are working to deploy a fix. We have discovered that editing the Paycheck (for example overriding the tax amounts) on the Preview Payroll screen is causing the project and customer data to be lost. 

To work around this, please make the edits to tax on the Enter Hours screen. This is the same screen you would enter the hours for each employee. 

Create and send a scheduled payroll

1. Go to Payroll, then select Employees.
2. Select Run Payroll.
3. Select or review the Pay period and Pay date.
4. Select the employees you'd like to pay.
5. Select the column, or select Actions ⋮, then Edit paycheck to enter your pay details. 
6. Edit the tax amount and Save.

Note that, do not advance to the Preview Payroll screen (the next screen) to make your edits.

Here is a photo for your reference:

Moreover, I'll be sharing the following resources to help create, manage, assign, or update pay schedules, also how to run Payroll:

• Set up and manage payroll schedules
• How to Run Payroll

If there's anything else you need to accomplish for project reports not showing all labor, please let me know by leaving a reply below. I'd be more than happy to help you. Keep Safe!

Hi there, @office. 

I want to make sure we're on the same page for us to resolve this issue. Allow me to help you elaborate on the ongoing investigation. 

As previously mentioned by my colleague, we are currently having an ongoing investigation into the issue of Payroll Expenses not being reflected in the Project expenses. Please be assured that our engineers are working really hard to resolve this issue. 

If you haven't already contacted our phone support, I recommend doing so. This will allow them to add you to the list of affected users and notify you via email once the issue is resolved. 

Here's how to contact support:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
• Start a chat with a support expert.
• Get a callback from the next available expert.
• Ask the community to get help from businesses like yours.

Please be mindful of the scheduled time for contacting the Support Team to know when the agents are available. 

Furthermore, Engineers have determined the root cause of this issue and are working to deploy a fix. We have discovered that editing the Paycheck (for example overriding the tax amounts) on the Preview Payroll screen is causing the project and customer data to be lost. 

To work around this, please make the edits to tax on the Enter Hours screen. This is the same screen you would enter the hours for each employee. 

Create and send a scheduled payroll

1. Go to Payroll, then select Employees.
2. Select Run Payroll.
3. Select or review the Pay period and Pay date.
4. Select the employees you'd like to pay.
5. Select the column, or select Actions ⋮, then Edit paycheck to enter your pay details. 
6. Edit the tax amount and Save.

Note that, do not advance to the Preview Payroll screen (the next screen) to make your edits.

Here is a photo for your reference:

Moreover, I'll be sharing the following resources to help create, manage, assign, or update pay schedules, also how to run Payroll:

• Set up and manage payroll schedules
• How to Run Payroll

If there's anything else you need to accomplish for project reports not showing all labor, please let me know by leaving a reply below. I'd be more than happy to help you. Keep Safe!

I have spent so much time on this problem with Intuit.  We need to add Cost of Burden - and it's not working properly.  The Payroll Expense report is good - Hourly Expense report is not working properly.

To add Cost of Burden the Hourly Expense report is used.  Every employee has been updated to reflect the Cost of Burden.  The report shows that some employees will have all the Cost of Burden showing for the project going back to 2022.  Some only show only a portion.  They all show hours (Duration Column) however the Cost Rate column is spotty and no calculations are being made so cost is showing.

I have to use a workaround for the problem by exporting the two project report types (payroll expenses & hourly expenses) to Excel and then I add the total Cost of Burden to the Payroll Expense report.  Total Duration x Cost of Burden. Thus we have a better picture of profitability.  

What a waste of time since we have several projects.  This should be a simple mathematical equation within the report since all the information is in the database.  

The Hourly Expense report needs to be fixed.

Bill

I am having same exact issue and no one could help me at QuickBooks. Rediculous 

I am having a similar issue. My contractor expenses are not showing as a cost in all of my projects but are showing as an expense under the project transactions. 

Hello there, tedward77.

I've noticed that you've already posted your concern about contractor expenses not appearing in your project but being visible under the transaction. Please know that my colleague has provided a solution to help you resolve this as soon as possible.

I'll be glad to route you to her suggestion. Kindly see the link below:

https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-contractor-expenses-are-...

Keep in touch if there's anything I can assist you with when managing your projects or anything else about QuickBooks Online. We're here to help in all possible ways to get you back to business.

Quickbooks Online, at some point in August or Sept 2024, suddenly changed the way they apply labor costs in their project profitability software. ALL projects were changed - even projects that were previously closed from prior years. Basically, labor costs were removed. It makes no sense.

I called their help center and the agents either didn't speak enough English to communicate or had no idea what I was talking about. The last agent admitted to not using Quickbooks Online and was just regurgitating the possible tests off of a help database. If you go to the reports page and search for the job cost reports, you will see that the jobs suddenly include those costs, but if you go into the individual projects, those costs are missing, so you get different results from the same reports in two different places.  The agent I spoke with wanted me to set up a new job and put a bunch of stuff in and run a payroll to see if it was still happening. It was happening already with my new jobs, so I said that was a useless exercise. I was labeled as uncooperative and was no longer assisted.

I'll keep calling in the hopes that I get someone that is competent enough to have actually use the software as a accountant and understands the problem.

I appreciate you sharing your experience regarding the changes in labor cost application within your project profitability reports. I recognize the considerable effort you've put into reaching out to our support team, and it truly reflects your commitment to resolving this matter promptly.

It appears you have posted a similar query twice. My colleague has already answered and routed you to our support team. You can view her response through this link: https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-projects-not-showing-all...

Moreover, you might want to learn how to modify reports and add details to monitor all company transactions. See this article for reference: Customize reports in QuickBooks Online.

If you have any follow-up questions or need further assistance with QuickBooks-related concerns, we're always here to help. Our goal is to ensure that your QuickBooks experience meets your expectations.