The new Bill Pay will not connect?

Resolving your issue is my top priority, ImpactRescue. In line with this, I'll need to ask for additional details about issues with the Bill Pay system to assist you effectively. Providing me with more information about the specifics of your concern will enable me to understand the situation better and offer a suitable solution without delay.

May I know if you've encountered an error message when trying to connect to Bill Pay? Are you accessing QBO through mobile app or on a regular browser? Providing any relevant details will assist me in reviewing ongoing issues and reported cases related to your concern.

In the meantime, we can open your account using an incognito or private window. Unexpected behaviors in QuickBooks Online can sometimes be caused by issues with the web browser, such as a full cache or outdated internet files. A private/incognito window does not store internet data like cookies, history, or cached files from previous browsing sessions, providing a fresh browsing environment. 

Please refer to the following keyboard shortcuts based on your browser type: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If the private browsing session works, clear the browser's cache so the system can restart. Clearing the cache refreshes the system, allowing you to start with a clean slate. This process can also be performed on supported and up-to-date web browsers recommended for optimal QuickBooks performance.

I'm keeping this conversation open, so if you have further inquiries or concerns related to QuickBooks Bill Pay, please feel free to share them with me by dropping a comment below, ImpactRescue. I'll make myself available to provide further assistance as needed. I'm here to ensure you can seamlessly connect Bill Pay to QuickBooks. In the meantime, take care and keep safe.  

@ImpactRescue 

Try opening your QBO account on any private/incognito browser.

So the issue is not a error in Quickbooks that shows the issue is I go through all the steps to link my account and it did the small deposits yet it still asks me to keep doing that. It for some reason will not connect to my Chase account that I have used with quick books for years. So I am unable to direct pay my Vendors. It is also the same account that I pay my quickbooks and taxes with. 

Hello there, @ImpactRescue.

Let me share some insights on how we can get this handled properly.

If you've tried the troubleshooting steps shared by my colleague, Ericka_K and still get the same concern with connecting your Bill pay to QuickBooks account. I recommend contacting our support team so they can check if there's a reported issue about this matter and can create a ticket for investigation if needed. They have the necessary tools to look into your account via screen-sharing sessions with you.

Here's how:
 

1. On your company file, go to Help menu.
2. Select Contact Us.
3. Enter your concern, then select Let's talk.
4. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.
   

You can refer to this article for more details about the support schedule: QuickBooks Online Support.

I'm leaving these articles for future reference in managing bills and payments in QuickBooks:
 

• Enter and manage bills and bill payments in QuickBooks Online
• Record a bill payment by EFT, ATM card, or debit card
• Learn about QuickBooks Bill Pay for QuickBooks Online
   

Don't hesitate to gives a respond if you have follow-up concerns in handling bills in QuickBooks. I'm always here to help.

@ImpactRescue 

Another option, you can use Melio to sync with QBO and get a cashback.

https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/bill-pay-can-t-schedule-a-p...