Trying to efile my 1099s and keep getting this error code....

Hi, @croyston311.

Upon checking, I've found out that there's an ongoing investigation and that other users also encountered the same error message when trying to re-subscribe to payroll upon attempting to e-file 1099s.

With this, contacting our QuickBooks Online Payroll Support is our potential solution. Here's how you can reach out to them:

1. Go to Help (?), then click Contact Us.
2. Please enter your question and select Let's talk.
3. Review and Select from the following: Have us call you or Chat with us.

For now, there aren't any available workarounds to fix this issue, but they can add you to the list of affected users and update you once there's a possible resolution.

On top of that, here's an article you can review to help you find out which payroll taxes and forms your QuickBooks Payroll subscription pays and files for you: Payroll taxes and forms QuickBooks Payroll does for you.

Feel free to get back here in the Community for more concerns about payroll-related tasks. We're always here to help you in any way. Take care always.

Thank you for your reply.

What does this mean "when trying to re-subscribe to payroll upon attempting to e-file their 1099s."?  I'm not trying to re-subscribe to the payroll module. 

Hello there, @croyston311.

Let me add details regarding the error you received when e-filing 1099s.

Please note that the error you receive when you submit your 1099 forms using Quickbooks usually occurs when re-subscribing to payroll. Hence, having an active subscription is essential to electronically file your 1099 forms successfully.

However, I recommend contacting our customer support team if you've encountered the error, though you have an active subscription. You can follow the steps provided by my colleague above to connect with them.

On the other hand, you can review this material to help determine who needs 1099s, the payment totals, and more: Create 1099 reports in QuickBooks.

Don't hesitate to click the Reply button for additional questions when filing 1099s or other related concerns in QuickBooks Online. We're always here to help.

Its seeming more and more like QBO is trying to force all users to pay for the payroll module when we have no need for it but ONLY need to be able to e-file our 1099s.

I just got through a long convo with the help desk and she mentioned that it's a known problem with Visa cards (even if QBO pays successfully every month on your Visa card), so if you have a different brand of credit card, or can enter your bank details for a direct bank transfer of payment, then your transaction should go through.

Good luck!

Using a different card doesn't work. Using a different browser doesn't work. Using incognito mode doesn't work. Have spent a few hours already this year with QB support. Just like last year, am unable to eFile 1099s. Either QBO support is completely useless, or this is a big scheme to try and get people to pay for their Payroll product.

Did you ever find a solution? I am currently experiencing the same issue!

I completely understand the importance of submitting your 1099s, abandonbrewing, especially during this filing season.

Upon checking our system, we have an ongoing investigation about the error code you've encountered when filing the form. Please be assured that our engineers are working diligently to resolve this issue.

I recommend contacting our QuickBooks Support Team so that you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. I've included the steps to contact support below. 

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter  INV-96793 in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.
   
   

To ensure you'll be assisted on time, please see our support hours.

I appreciate your understanding on this matter. Please know that I'm determined to get this resolved.

I am pretty fed up with the whole situation.  When you actually call and let them know that you read this on a feed and were told to contact them to be put on a list, they have NO idea what you are talking about.  Nothing is getting resolved and it's a complete waste of time.  They think they can fix it themselves and that "we" are just doing something wrong.  Maybe the company needs to put out a memo to it's help desk so everyone is on the same page and they quite wasting our time.

I use American Express and it is still erroring out.   

I have been on the phone with an agent for over 45 minutes.   They have not idea what is going on.  I have 25 QBO accounts, all but two were able to file 1099's with out an issue.  I have two that are still erroring out.  

The only reply I received back from them was to make sure our phone number and address were formatted correctly. *eye roll* The lack of concern on their part about this whole mess is pretty disgusting. I will never recommend their product!

I can see the urgency of e-filing your 1099, erbrel.

As per the status of the investigation about the error you're getting, it is still in progress. 

I know it's been a while, but rest assured our engineers are prioritizing in resolving this issue to get you back on track as soon as possible. I suggest getting in touch with our Customer Care Team again and providing the ticket number INV-96793. They can add you to our notification list and keep you updated on the progress of the investigation.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

Additionally, I'm including this article to help answer the most commonly asked questions about 1099s in QuickBooks: Get answers to your 1099 questions.

Thank you for your patience and understanding while we look into this further. If you have any further concerns, feel free to reach out. Have a great day.

I am still having the same problem and have tried everything?  Are there any updates as to why the problem is still not fixed? 

I understand all your frustration regarding the submission of 1099, @greenheronbookkeeping. Let's ensure you're able to submit it in QuickBooks Online (QBO).

I've checked our records and found that the investigation of this error is already closed. Therefore, I recommend contacting our Customer Support Team. By doing so, they can securely access your account and further investigate the problem.

Here's how:

1. Click Help on the top right corner of the screen.
2. Go to the Search tab, then click the Contact Us button.
3. Enter a brief description of your concern in the description box.
4. Proceed with Continue, then choose Chat or Callback.
   
   

    

I'm also adding this article to further guide you on how to troubleshoot possible 1099 issues in QuickBooks: Troubleshoot common 1099 issues. It includes topics about incorrect amounts showing on your 1099s and vendor reports.

Leave a comment below if you have any other concerns or follow-up questions about filling 1099. I've got you covered.