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juanguijo
Level 1

We got a CC payment from Haiti a month ago and QB put it on hold. 2 weeks ago I requested Reverse Transaction. Nor my client nor myself received the Funds, What can i do?

I complained but I did not receive a single call from QB regarding this issue. My client is extremely upset.
Solved
Best answer April 14, 2021

Best Answers
Kristine Mae
Moderator

We got a CC payment from Haiti a month ago and QB put it on hold. 2 weeks ago I requested Reverse Transaction. Nor my client nor myself received the Funds, What can i do?

We want this resolved as much as you do, Juanguijo.

 

I know you've tried to reach out before. However, I still suggest contacting us again. This way, an agent can take a look at your request and provide you some updates.

 

Here's how:

  1. Click Help inside QuickBooks Online.
  2. Enter "I need a human" in the Type something field.
  3. Click Get help from a human.
  4. Enter "Update for the reverse transaction request" in the description field, then click Continue
  5. Select either Chat or Callback.

Feel free to take note of our support hours so you can immediately get in touch with a live agent.

 

Let me also add this article to help you know more about refunding transactions: Void or refund transactions in QuickBooks Payments.

 

The Community is 24/7 available to help you. Feel free to visit us anytime. Take care!

View solution in original post

3 Comments 3
Kristine Mae
Moderator

We got a CC payment from Haiti a month ago and QB put it on hold. 2 weeks ago I requested Reverse Transaction. Nor my client nor myself received the Funds, What can i do?

We want this resolved as much as you do, Juanguijo.

 

I know you've tried to reach out before. However, I still suggest contacting us again. This way, an agent can take a look at your request and provide you some updates.

 

Here's how:

  1. Click Help inside QuickBooks Online.
  2. Enter "I need a human" in the Type something field.
  3. Click Get help from a human.
  4. Enter "Update for the reverse transaction request" in the description field, then click Continue
  5. Select either Chat or Callback.

Feel free to take note of our support hours so you can immediately get in touch with a live agent.

 

Let me also add this article to help you know more about refunding transactions: Void or refund transactions in QuickBooks Payments.

 

The Community is 24/7 available to help you. Feel free to visit us anytime. Take care!

juanguijo
Level 1

We got a CC payment from Haiti a month ago and QB put it on hold. 2 weeks ago I requested Reverse Transaction. Nor my client nor myself received the Funds, What can i do?

Very much appreciated.

 

Looks like it has been solved and it is only a matter of couples of days to reach customer CC account.

 

Thanks : )

Candice C
QuickBooks Team

We got a CC payment from Haiti a month ago and QB put it on hold. 2 weeks ago I requested Reverse Transaction. Nor my client nor myself received the Funds, What can i do?

Good morning, @juanguijo

 

Thanks for letting us know how your phone call went. I'm so glad that they were able to provide you with some information to put your mind at ease. 

 

For future reference, check out our tutorials page to see what other available features you have in your QuickBooks Online (QBO) account. 

 

The Community and I are always here to have your back. Don't hesitate to reach back out if you need us. We're only a comment away. Wishing you and your business continued success! 

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