Why am I no longer able to attach my gmail as my outgoing email address for invoices?

Hi @fsmith1 , thank you have posted in quickbooks community.

In normal condition, it should be able to add your email. Try to clear cache and browsing history, then open in private window. As a work around you could download the invoice then send manually to your email or create an new email. 

Glad to assist you.

I don't have the option to add an outgoing email at all. Are you sure it is still a feature that is accessible?

It's my priority for you to send invoices from your Gmail address, fsmith1.

I appreciate you for performing the troubleshooting steps provided by my colleague. Yes. the Gmail address feature is available in QuickBooks Online (QBO). I've also checked our records and there's no reported case where customers can't send an invoice using their Gmail address.

Aside from clearing the cache and signing in to your account using a private window, let's try other supported, up-to-date browsers. This helps us to roll out the possibility of a browser-related issue. Then, try adding the Gmail address again when sending an invoice. Just follow the steps below:

1. Open the invoice. 
2. Tap the Save and send to open the preview window.
3. Above the customer’s email, tick the From dropdown.
4. Choose Add Gmail address and click Connect Google account.
5. Enter your Gmail address in the sign-in window, then select Next. If your computer remembers your Gmail, choose the email you want to use. Then Allow and you're good to go.
6. Enter your Gmail password, then Next.
7. Press Allow to send invoices.

I've got articles here to learn more about the Gmail address feature:

• Send invoices from your Gmail address FAQ
• Use your Gmail address to send invoices

If the same thing happens, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You can also request a call back from our representatives. This feature is designed to be an easier and faster way for customers to contact support. Here's how to reach them:

1. Click the Help menu.
2. Select Contact Us.
3. Provide a short description or tell us specifically how we can help you, then click Let's talk.
4. Click Get a callback.
5. You also have the option to click Message an agent if you want a chat agent instead.

To ensure we address your concern on time, just see the support hours and types article for more details. 

The Community will always have your back if you need a hand with creating recurring transactions or any QBO related. We are always here to ensure your success. Take care always. 

I am having the same problem, except that iot works fine with one company file, but not with the other...

I am having the same problem, except that iot works fine with one company file, but not with the other...

I am using QB 2020 desktop (premier)

Thank you for joining the thread, @SoundEmperor.

I can share with you some basic troubleshooting steps to resolve the issue you're having. Since this only happens to the other file, you can start by updating QuickBooks to the latest release to ensure everything is up to date. Then, verify and rebuild your file.

Here's how to update QuickBooks:

1. Go to the Update to the Latest Release page.
2. Select your QuickBooks product and version, then click Search.
3. Click the Get the latest updates link, then Save/Save File to download the update.
4.  When the download completes, double-click to install the update. You may need to restart Windows after the installation finishes.

Once done, make sure to check the settings in the webmail preferences. 

1. Go to Edit menu and select Preferences.
2. On the left pane, select Send Forms.
3. Under My Preferences, select the email account you are using and click Edit.
4. In the Edit Email Info screen, go to the SMTP Server Details section and set the server name and port to your email provider settings.

For the list of SMTP Server and Ports, you can refer to this article: Set up email service.

Once done, try sending your invoices or forms again. In case you encounter error messages when sending invoices, please check out this article for additional troubleshooting steps: Could not connect to the email server.

You can always leave a comment below if you have any other questions. I'm always here to help. Have a good day!

None of this works!  As usual, Quickbooks is taking a ton of my time trouble-shooting, instead of saving me time...

---

@Angelyn_T wrote:

Thank you for joining the thread, @SoundEmperor.

 

I can share with you some basic troubleshooting steps to resolve the issue you're having. Since this only happens to the other file, you can start by updating QuickBooks to the latest release to ensure everything is up to date. Then, verify and rebuild your file.

 

Here's how to update QuickBooks:

 

1. Go to the Update to the Latest Release page.
2. Select your QuickBooks product and version, then click Search.
3. Click the Get the latest updates link, then Save/Save File to download the update.
4.  When the download completes, double-click to install the update. You may need to restart Windows after the installation finishes.

Once done, make sure to check the settings in the webmail preferences. 

 

1. Go to Edit menu and select Preferences.
2. On the left pane, select Send Forms.
3. Under My Preferences, select the email account you are using and click Edit.
4. In the Edit Email Info screen, go to the SMTP Server Details section and set the server name and port to your email provider settings.

For the list of SMTP Server and Ports, you can refer to this article: Set up email service.

 

Once done, try sending your invoices or forms again. In case you encounter error messages when sending invoices, please check out this article for additional troubleshooting steps: Could not connect to the email server.

 

You can always leave a comment below if you have any other questions. I'm always here to help. Have a good day!

---

I am using Quickbooks 2020 Premier.  Much of the advice I have been getting appears to be for QB Online...

Can somebody help me with Desktop Premier?  Please???!!!

---

@Angelyn_T wrote:

Thank you for joining the thread, @SoundEmperor.

 

I can share with you some basic troubleshooting steps to resolve the issue you're having. Since this only happens to the other file, you can start by updating QuickBooks to the latest release to ensure everything is up to date. Then, verify and rebuild your file.

 

Here's how to update QuickBooks:

 

1. Go to the Update to the Latest Release page.
2. Select your QuickBooks product and version, then click Search.
3. Click the Get the latest updates link, then Save/Save File to download the update.
4.  When the download completes, double-click to install the update. You may need to restart Windows after the installation finishes.

Once done, make sure to check the settings in the webmail preferences. 

 

1. Go to Edit menu and select Preferences.
2. On the left pane, select Send Forms.
3. Under My Preferences, select the email account you are using and click Edit.
4. In the Edit Email Info screen, go to the SMTP Server Details section and set the server name and port to your email provider settings.

For the list of SMTP Server and Ports, you can refer to this article: Set up email service.

 

Once done, try sending your invoices or forms again. In case you encounter error messages when sending invoices, please check out this article for additional troubleshooting steps: Could not connect to the email server.

 

You can always leave a comment below if you have any other questions. I'm always here to help. Have a good day!

---

Hi SoundEmperor,

At this time, I recommend reaching out to our Phone Support team. We have designated agents that can take a look at your account and verify why you're unable to attach Gmail as an outgoing email address.

Here's how you can contact us:

1. From the Help menu, select QuickBooks Desktop Help.
2. Scroll down and click Contact Us.
3. Enter, I'm unable to attach Gmail as an outgoing email address.
4. Click Continue.
5. From there, select either Start messaging or Get a callback.

Feel free to get back to me if you still need help. Keep safe!