Why are my bills not showing up under bills? It is just random. I have entered them under bills and they are generating into the pay bills screen.

My employees enter bills into QB for me to pay, however, they only show up on a desktop version of QB and not the APP, Why!?

Hi there, @jmathermiller.

I'd like to provide some insights about entering bills and pulling up its transaction in QuickBooks Online.

Once the details of the bill are showing up on the desktop version of your QuickBooks, normally the information should sync on the app. To single this issue out, let's reset the app to verify is the Window App's Cache is causing the issue.

To do that:

1. Click Help on the navigation bar at the top.
2. Select Reset App Data.
3. Allow a moment for the process to complete, and then close the app.
4. Be sure to right-click the app and Run as Administrator when re-opening.

If resetting the App Data still doesn't make a difference, I recommend doing a full reinstall of the program. The steps outlined in this link will help you accomplish this process: QuickBooks App for Windows.

If the problem continues after trying these steps, I'd suggest reaching out to our Customer Care Team so they can further investigate the main reason for this issue. 

Keep me posted how it goes, I got you covered if there's anything else you need. Have a great day!

thank you for your help.  Some of the scanned bills show up as "Notes" but not as bills or expenses.  Some don't show up at all?

Hello there, @jmathermiller,

Right now, you're unable to create a bill on the mobile app. Therefore, you can only use the Expense feature to record your bills. 

I suggest using the web version of QBO or the desktop app to pay bills.

Let me walk you through paying your bills:

1. Click the + (plus) icon at the right top.
2. Select Pay Bills under Vendors.
3. Mark the vendor you want to pay, then click Save and close.

If you need to pay your bills online,  check this out for additional information: What is Online Bill Pay?

To learn more about using the QBO on your mobile app, you can read through this link: QBO Mobile App FAQs.

Feel free to leave a comment below if there's anything else you need with your bills. I'd be glad to help.

I've entered bills (accounts payable) and tied them to a project yet they are not showing up as an expense under the project unless I run a report and choose accrue. I want to look at my projects page and get a quick snapshot of total bills/expenses tied to the project without having to run a report ever time. Is that possible?

Hello @RB Question,

You'll gave to select your project under the CUSTOMER/PROJECT column. This way, it'll be posted as an expense for your project.

I've got you this helpful article in case you need some ideas about how you can pay bills: How to enter and pay bills?

Fill me in if you have further questions, @RB Question. I'm always around if you need any help.

Thanks for this info. I had chosen the Client/Project when I entered the bill yet it's still not showing up on my Projects screen as expenses nor is it showing up on my dashboard as expenses. I can however see those bills attached to the project when I click on the transactions tab within the project. Will they not show up as an expense until they are actually paid?

I've replicated your concern, RB Question. The bill is showing on both the Expenses and Projects page. Regardless if they're paid or not. 

Let's go over to the Expenses page, then filter it to show all bills only. Here's how:

1. Click Expenses, then go to the Expenses tab.
2. Click Filter, then select Bill under Type.
3. Select also the date to when it was created. 
4. Click Apply. 

If you're able to see the transaction, go to the Projects page, and check if it's already visible. 

Although, if you're still experiencing the same issue, let's try another troubleshooting steps to fix it.

We let our customers do the basic steps if there's an unexpected behavior of our program. To start with, let's open QuickBooks Online using an incognito window. This is the best place to spot web issues. If you're able to see the bill on both pages, let's go back to the main browser, then clear the cache. Too much of it prevents the program to behave the way it should be. Thus, we require to clear them out. 

On the other hand, you can use a different browser like Google Chrome or Mozilla Firefox.

Keep in touch with us if you need more of our help. 

I appreciate the continued help. I did each of things suggested and still nothing. I'm just beginning in QB and so am hesitant to enter too much without getting what I want. I've got 4 projects right now. On the Bill, I put in the GL account, vendor, description, amount and choose the project (not the client). I'm not billing anyone so I'm not using Item Detail. When I click projects, I want to see a total of income and expenses on that snapshot page (and when I go into the project). Nothing is appearing. 

Hello dear, RB Question. I've tried this on my end and, it seems that everything works fine. 

The steps provided by my colleagues above are the right way on how to do it. It's that we missed something when doing the process. Now, let's do it together by checking if the the set up was correctly entered.

We can start by creating a project. Here's how:

1. From the main menu, click the Project and click the New project button. 
2. Enter the project's name and select a customer. Then, click the Save button.

Once done, let's proceed to create a bill and ensure to select the name of the project in the Customer/Project column. And then, don't forget to hit the Save and Close button. 

Now, let's go back to the Project page. Click Projects on the left side and select the project you've entered from the bill. You can see it now in from the Overview and Transaction tab as well.

You can take a look at to my sample screenshots below:

For more details on how this feature works in your book, you can check out this article.

Please let me know these things work for you. We are all right here to assist you in case you need more help! Take care!