Why does my screen keeps zooming by itself?

Thanks for reaching out to the Community, @ojita.

You're referring to QuickBooks Online (QBO) screen, correct? If so, there are times that the browser is full of frequently accessed page resources, causing some unusual responses. To fix this, try logging into your QBO account using a private browser (incognito).

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox or Internet Explorer).
• Control + Option + P (Safari).

If everything looks good, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

On the other hand, if you're referring to the computer screen, consider checking out these articles for the detailed steps on how to change its resolution.

• Change your screen resolution (Windows).
• Change your Mac display’s resolution.

Reach out to me in the comment section if you have any other issues or concerns. I'll be more than willing to assist. Have a wonderful weekend!

9.7-inch IPad Pro (1st gen), iPadOS 13.3.1, Safari

I’m also getting the dreaded “Your browser seems to be zoomed” message when reviewing charges or looking at account registers. I *only* use Safari in private mode and have already cleared the cache. However, this behavior persists every time I log in to QBO on my iPad.

This issue does not exist when logged in on my MacBook Pro with any browser.

How to correct this behavior on the iPad?

Thanks for providing such detailed concern, nycvelo.

Let's try clearing the app's data on the QBO app or on your iPad's settings. iPad. This is a good way to start fixing mobile issues such as the screen resolution behavior. I've outlined the instructions below for your reference.

For QuickBooks Online app:

1. Select the menu at the top right and then choose Help & Feedback.
2. Then select Refresh Data and Refresh.

In your iPad Settings:

1. From your phone's settings, select Settings.
2. Click on General and choose iPhone Storage.
3. Select an app that's taking up a lot of space.
4. To free up the storage without deleting the documents and data for the app, select Offload App.

For additional troubleshooting options with complete instructions, you can refer to this article: Mobile App's troubleshooting.

If all else fails, I recommend contacting our QuickBooks Care Team. They have the necessary tools that can help conduct a thorough investigation and identify the cause of this behavior with the QuickBooks Online screen resolution.

Here's how you can reach us:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback. 
6. Type in your contact info.
7. Select Confirm my call.
   

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

Sorry but this doesn’t answer my query. In case it wasn’t clear, I only use QuickBooks Online through a web browser (in this case Safari) on my iPad, not the app. Further, I stated I already have cleared the cache, and still receive the “your browser seems to be zoomed” message.

What is the procedure to clear this message when accessing QBO through an iPad browser, not the app?

Thanks.

Hi there, nycvelo,

Thank you for sharing an update about the message you're getting when accessing QuickBooks Online (QBO).

To clear things out, you'll get the "Your browser seems to be zoomed. Please reset it for the best experience" message when you recently zoomed in and out the browser.

I've experienced the same thing here on my end. This is normal and does not affect any of your data in QBO. Also, clearing the browser's cache won't remove the message. See the screenshot below for your visual reference.

Also, I've read online that the latest Safari update has a new design. It can memorize the zoom level per site. It could be the reason why you're experiencing this behavior.

Let me know if you have follow-up questions, and I always have your back @nycvelo.

Thanks for your reply. This happens without zooming in or out 100 percent of the time. I just open a tab, log in, try to edit an entry, and I get that zooming message. (For that matter, the ledger does not auto-size to fit my screen; it requires scrolling to the right to see the whole ledger.)

I’ve tried “pinching” the display to show more of it but that just shows me the various tab windows, indicating Safari is already at its default of being fully zoomed out.

I think this is a display issue with QBO in Safari on the iPad. How to correct that?

Let me chime in with your conversation, @nycvelo.

iPad also has the setting to turn on and off the zoom feature. You can check it on their website.

If the issue persists, you can ask help from an IT specialist to get this fixed.

For the latest updates and feature enhancements, visit our QuickBooks blog.

Please feel free to leave a comment on this post if you need further assistance. I'll be happy to help. Take care!

Thanks for your input. I _am_ an IT specialist, and have been for 30 years.

As previously mentioned, Safari is already zoomed out all the way. I believe this is a display bug in QBO. 

Questions:

1. Does QBO have a setting to affect sizing within a browser window?

2. If not, what is the procedure for bug reporting?

Thanks

Thanks for sharing the details, @nycvelo.

Let's ensure the private mode is turned off in your safari browser in accessing your QuickBooks Online (QBO) account to isolate this issue.

Here's how to do it in your iPod:

1. Open safari.
2. Tap the new page button. 
3. Then tap Private.
4. Tap Done.

You can also check this article to learn what browser works best with QBO: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.

Also, I recommend checking our Help articles page for reference in case you want to learn some tips on managing your QBO.

You can always count on us if ever you have other concerns. I'm just a post away.

QBO behaves the same in private and non-private modes of Safari on the iPad. This is true with the default display width, and with the browser configured at its default 100% zoom setting; the user never needs to zoom in or out to get the zoom message.

There is a workaround, which is to tap the hamburger icon at top left. This makes the sidebar menu at left disappear, and then the register and other screens display at full width without the need to scroll.

At this point I believe we're dealing with a display bug in the web-based version of Safari on the iPad. Correct behavior would be to autosize the column widths to show them in full at 100% zoom, with or without the sidebar present.

I have this same issue and so far have not been able to resolve it. I prefer safari to the chrome version of quickbooks but this problem makes it almost unusable. 

We really want to have this sorted out, Joehaus.

Have you tried all the steps and workarounds that are shared in the previous responses? This includes clearing cache and clicking the Hamburger icon in the let-hand corner?

Aside from that, you also need to make sure that you have the latest Safari update to make sure that the program is working efficiently in this browser. If you want to see if your current browser is compatible, use the browser health checkup tool.

If all the steps have already been taken, I would recommend reaching out to our phone and chat support teams so they can take a closer look at this and determine what's causing the issue.

Here's how:

• Click the Help menu in the upper-right hand corner.
• Type in "Talk to a human", then press Enter.
• Look for I still need a human and click on it.
• Click Contact Us.
• Select between Send a message, Schedule an appointment, or Get a callback.

Please don't hesitate to reach out to us again if you need anything else when working in QBO.

duh. 

i need split screen to reconcile. so i need to go full screen to see how im doing as i foot every deposit. going back and forth created that annoying browser zoom warning right where i need to see the subtotal. make it stop giving the warning. i don;t care about browser zoom. i just want to finish my work and you slow me down with this nonsense,

Thanks for bringing this concern to our attention, @lots of questions.

I know how inconvenient it is to keep on receiving warnings while managing tasks. It would be better to reach out to Google Support for assistance.

They can walk you through how to disable this zoom warning. And help control other settings to prevent any prompts that affect your navigation experience. You can visit this website to get in touch with them.

In case you need more tips and information on how to manage your business finances. We have available webinars to help you understand our product features, functions and benefits of QuickBooks.

Please know that the Community is here to lend a hand anytime. Just leave us a message below, and rest assured it’ll be taken care of.

I have spent hours on the phone with apple today trying to figure this out. I use safari and only quickbooks online. Apple had me turn off all zoom options and it still happened. Whenever I click the screen with my finger or click with my trackpad on the magic keyboard the quickbooks online screen zooms in. I can’t see part of my quickbooks page on the right nor left and have to pinch my screen to undo the zoom (I also get an obnoxious message about zooming out my browser) quickbooks also doesn’t work with apples iPad magic keyboard track pad in drop down menus and that’s really annoying as well! I love how quickbooks works on my MacBook And really thought I would love it on my iPad but it’s really disappointing 

Try click on "Esc" on your keyboard and see if it clears the error for you. :)