Why is the Cash flow planner not shown to me?

Hi Katherine,

Thanks for the response.

I don't have tha cash flow option in the quick books lab. This is what is shown to me (image below). There's only Quickbooks Themes, Import Style and Turn on community reports.

This is not the impression we want you to experience when using QuickBooks Online (QBO), Carol 93.

I appreciate you for coming back and provided us a screenshot. There are times when a browser's cache data becomes full of frequent access to web pages or damaged. This causes odd behavior when setting up the Cashflow feature. To better isolate this issue, let's try signing in to QBO using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

If the problem persists, we recommend contacting our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:

1. Go to the Help icon on the top right. 
2. Enter your concern in the search field.
3. Choose Talk to a human.
4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human. 
5. Press Contact us.
6. Tick Continue. 
7. Choose Message an agent or Get a callback.

Feel free to visit our Account management page for more insights about managing your Intuit Account. 

I'd like to know how you get on after trying the steps or after contacting our support, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.

Hi Katherine

Unfortunately it did'nt work. I will contact support.

Thank you 

"Quickbooks Labs" no longer exists, why is this information not updated in the support forms?

Greetings! @RentalBusiness. We understand the urgency to make relevant features available in the program. Rest assured, we're here to provide valuable insights and guide you toward this matter.

Yes, you are right. As of 05/23/2023, QuickBooks Labs is no longer available for all QBO customers in all regions. That's why you're unable to see it on the Gear icon. With this update, QuickBooks Labs and all experimental features will also be gone (such as the Themes feature).

We decided to temporarily allow customers who enabled the Themes to keep their access. However, if an existing customer has enabled Themes in the past, they will still have access to them. Just go to the Gear icon and select Themes. Any new or existing users who haven't enabled this feature will have no option to use it, as QuickBooks Labs is now officially removed.

Here's more information on how to get started and adjust settings after you sign up for QuickBooks Online. It'll guide you in knowing your dashboard and the different views in QBO.

The Community team is ready 24/7 if you have other concerns managing QuickBooks account queries. Don't hesitate to post here again. We've got your back. Stay safe, and have a good one!