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CCR1
Level 2

Paid invoices go to Accounts Receivable, and once there they no longer show up as Income on my P & L. Why?

Can someone, clearly, succinctly, using bullet points, tell me how to fix this "setup" problem? 

I am not an accountant. I'm a small business owner who is learning as I go with no budget to get fancy, and I have the same issue. I appreciate your help.

MaryLurleenM
Moderator

Paid invoices go to Accounts Receivable, and once there they no longer show up as Income on my P & L. Why?

Let me show you the A/R workflow, CCR1.

 

I take it you're trying to create an invoice. Then, wants to know how the payment is posted and what account is affected.

 

Follow this workflow if you provided a product or service and your customer plans to pay later. Once your customer pays, you can record the payment in QuickBooks to close your customer’s invoice or reduce the balance.

Create_an_invoice_workflow_QBDT_US_CA_GB_Ext_042920

  1. Create an invoice
  2. Record the invoice payment
  3. Deposit your customer’s payment

I have here an article that can help you through the process of learning how to use QuickBooks Desktop: Get started with QuickBooks Desktop.

 

Let me know if you have other questions. I'll be more than willing to help.

Mwright4
Level 1

Paid invoices go to Accounts Receivable, and once there they no longer show up as Income on my P & L. Why?

I do not see this box to check.

GebelAlainaM
QuickBooks Team

Paid invoices go to Accounts Receivable, and once there they no longer show up as Income on my P & L. Why?

Hello, @Mwright4. I'm here to help you locate the option you're looking for.

Before I can help you, I'd like to know more about this issue. May I know which area of the check box option specifically you're looking for? This way, I can provide you with a resolution that fits your situation. Any additional information will be greatly appreciated.

I'll be waiting for you in this thread. Stay safe and have a good one!

Bookkeeper112
Level 1

Paid invoices go to Accounts Receivable, and once there they no longer show up as Income on my P & L. Why?

what happens if they received the payment but didn't close the loop of "deposit" ?  I have AR aging from 2023 for over $165,000 what can I do about this?  The payments have already been received so I don't want it to show up as income, I just want to close the loop so that the AR does not have anymore history.

RazzieE
QuickBooks Team

Paid invoices go to Accounts Receivable, and once there they no longer show up as Income on my P & L. Why?

To manage received payments without recording them as deposits, consider using the Undeposited Funds (UF) account. This acts as a holding account where you can accumulate and record the money received, @Bookkeeper112.

 

If no deposit is created, the payment will remain in your UF account. The purpose of creating a deposit is to transfer the money from the UF account to the appropriate bank account, ensuring you can reconcile your accounts correctly.

 

If payments are received personally and not recorded in QuickBooks, they will remain in the Accounts Receivable (AR) account. This can cause issues in your financial records in QuickBooks Desktop (QBDT). If you want to remove the AR so it isn't included in your income, you'll need to write it off.

Here's how:

 

  1. Creating a Journal Entry.

            a. From the Company menu, select Make General Journal Entries.

            b. In the Make General Journal Entries window, adjust the date and fill in the entry number if necessary.

            c. In the next line, select the offset account and enter the amount under the Credit column. The offset account is typically an Expense account.

For customers with an underpayment
 

  1. Select the Account field and select Accounts Receivable.
  2. Enter the amount under the Credit column, tab to the Name column and select a Customer Name from the dropdown list.
  3. In the next line, select the offset account and enter the amount under the Debit column.
  4. Select Save & Close.
     

Additionally, you can explore this article to learn more about writing off: Write off customer and vendor balances.

I'm pleased to provide you with information about Accounts Receivable (AR) and Undeposited Funds in QBDT. If you have any further questions, just hit the Reply button. We're here to help you.

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