Signed up and approved for Payments. Took an invoice payment through QuickBooks. Then QuickBooks closed my account. Deposit says on hold for 2weeks now

Hello there, @AllworxHS.

When starting to process or receiving payment for the first time, it takes five (5) business days to deposit your funds since we're still setting up your merchant account. Once done, your payments would be faster. It would be 1-2 business days for credit card payments and 2-7 days for ACH payments. There are also times that deposits may delay. To find out why, check this article: Why are my funds on hold?.

Additionally, banks have their own rules for processing payments. Thus, the deposit schedule is controlled by them.

On your Merchant account, you can also track the payments made by your customers for you to review. Here's how:

1. Sign in to the Merchant Service Center from a web browser.
2. Go to the Activity & Reports tab.
3. Choose Transactions. 
4. On the Transactions page, click >Show advanced options. 
5. Go to the Card section and enter the Cardholder name which is your customer's name. 
6. Hit the Search button at the bottom.

On that page, all the transactions made will show up.

You can also contact our QuickBooks Payments Customer Support Team for them to check the payment status, its reasons for the delay, and help you resolve it. 

I'm attaching some articles below which you may find helpful:

• Find out when QuickBooks Payments deposits your money
• Common Questions about QuickBooks Payments Deposits
• QuickBooks Payments FAQ

If you have any other questions about this matter, feel free to comment below. I'd be more than happy to answer it for you. Have a great day. 

There is no logging into payments, QuickBooks gave me access to rake payments, I took one, they shut my account down two days later or something like that saying they couldn’t open a payments account. Nonsense. 

@AllworxHS 

Utilize another payment processor to integrate with your QBO account.

I have done this already. My issue is with a payment that I collected through payments within the few days they had my payments account up and where this payment is now. Floating through space doesn’t close the file on this clients project and I can’t double charge him, so I’m trying to figure out how to get that payment either deposited or refunded so I can charge him through another platform

Hello there, @AllworxHS.

I appreciate the time and effort you exhaust to get through with the payments.

Since you've tried following the recommendation by my colleagues above, I'd suggest contacting support. Our Payment Support Team can access your information in a secure and private environment using their available tools.

Once we're done checking your account, we'll be able to figure out the right way on how you can get the payment. These are the steps that you can follow:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
6. Then, start a chat with a support expert.

You may want to check the links below to gather some details about deposited payments:

• Learn how to check when QuickBooks deposits customer payments into your bank account.

• Common questions about payment deposits in QuickBooks Online.

You can always go back here if you need additional assistance. I'll get back to you as soon as I can. Take care.