Some of the line items are missing and quantities are wrong on the invoice. Even though everything is fine on the create invoice screen.

Welcome to the Community, @serkan1. 

I appreciate you for sharing the things you've done before posting here. Let's fix this issue by updating and repairing the Adobe Reader. 

Visit the Adobe website for detailed instructions to update the reader. Then, follow these steps to repair it:

1. Close all open web browser windows, then click Start on the lower left-hand corner of your screen.
2. Type Control Panel, and then press Enter.
3. Click Programs and Features, then select Adobe or Adobe Reader and then click Uninstall/Change.
4. In the Setup dialog box, click Next.
5. Select Repair, Next, and then Install., then click Finish when the repair is complete.

Once done, restart your PC, log back in QBO, then try to print the reconciliation pages again.

If the same thing happens, please contact our Customer Care team to help you check what's causing this and make sure the issue gets resolved right away. 

Don't hesitate to let me know if you need anything else. I'm always around here to help. 

Hello Katherine,

I use a mac, do you have instructions for macOs?

Thanks for clarifying and quick reply, @serkan1.

I'll share with you the complete instructions in updating and repairing Adobe Reader using QuickBooks Mac OS. 

To start, let's modify the printing set up and alignment in your account to retrigger the problem. 

Here's how: 

1. Go to the Sales, then choose All sales. 
2. Choose any invoice and hit Print or Preview. 
3. Press Command-P to print the form.
4. Select Show Details to adjust the settings. 
5. Make sure that the scale is 100% in the Orientation section. 
6. Pick Paper Handling in the drop-down and unchecked the Scale to fit the paper size. 
7. Set the border to None and tap Print. 

If the problem continues, please remove the third part PDF in your safari if you have. That way, safari will allow its own internal PDF viewer to take over as the browser's default PDF handler. For the detailed steps, check out this article: Troubleshoot printing problems in Safari.

If the issue persists, I'd recommend following the troubleshooting steps on this article to isolate the issue: Troubleshoot Safari plug-in issues in using Acrobat or Reader.

I've also added articles about personalizing sales forms, comparison of the mobile app, and other related topics. 

• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Compare mobile app features.

Let me know in the comment section if the steps presented above fixed the issue. I want to make sure this is taken care of. Keep safe. 

Hi Michelle,

Unfortunately none of these solutions worked. I also logged in via iphone app and when I preview the invoice same thing happens. I don't think my computer is causing the problem. Seems like it's more general issue.

I also attached a screenshot, invoice pdf and on the create invoice screen. 

.

Thanks for the quick reply, @serkan1.

I appreciate you for attaching a screenshot and following the steps I've provided above. 

Since we've done the fundamental troubleshooting actions and the issue persists, I'd suggest communicating with our technical support. They have tools to do a screen share and further investigate the root cause of the problem. 

Here's how: 

1. Go to the Help menu, then choose Contact Us. 
2. Type your concern in the box and hit Let's talk. 
3. Pick either Get a call or Start a message. 
4. Complete the necessary information and submit the request. 

Ensure to call them within business hours to guarantee we address your concern promptly. 

I've also added this article about fixing some printing issues. 

• Fix QuickBooks Online printing issues on browsers for Windows
• Resolve PDF printing issues

Don't hesitate to let me know how the call goes. I'm always here to help. Keep safe!