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info@yourexperie
Level 2

The default list of chart of accounts does not show up in my new quickbooks online account. How do I get that restored>

Completely new account, new company, it's not showing a list of chart of accounts.
Solved
Best answer April 06, 2021

Best Answers
Jen_D
Moderator

The default list of chart of accounts does not show up in my new quickbooks online account. How do I get that restored>

Thanks for posting your feedback and insights about our contact support, info@yourexperie,

 

We want to make sure you're able to get the support you need from us. If you already followed the steps on this article and still getting the same problem, we have our Technical Support who can help you.

 

If you wish to have a live representative to call you, we have a separate process to reach them. Enter your contact information and connect with our Team by following the steps below in your QuickBooks Online account:

 

  1. Go to the Help menu in QuickBooks, then choose the Search tab.
  2. At the bottom click on Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to How would you like to connect with us section.
  5. Choose Chat with us to initiate a discussion with a live agent.
  6. Enter you account contact information then press Get a chat.
  7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

 

Kindly post an update on how it goes. I'll be right here if you need anything else. Have a good one!

View solution in original post

info@yourexperie
Level 2

The default list of chart of accounts does not show up in my new quickbooks online account. How do I get that restored>

THANK YOU! It was the fact that I had pop ups disabled, so nothing ever happened after I got the message "we will chat with you within 5 minutes".

In the mean time I was connected with life tech support by calling the sales number. The tech support person showed me that there was nothing missing in my chart of accounts and that instead the accountant that was helping me with "one-time set-up" via Inuit, didn't look in the right place....

Very frustrating process. Thanks for the quick and friendly help in this community.

View solution in original post

6 Comments 6
ReymondO
QuickBooks Team

The default list of chart of accounts does not show up in my new quickbooks online account. How do I get that restored>

Thank you for sharing your concern in the QuickBooks Community, info@yourexperie.

 

QuickBooks automatically creates default accounts in the Chart of Accounts once you sign up for a new subscription. 

 

Since you're unable to find their list, I'd recommend performing some basic troubleshooting steps. Sometimes too much cache accumulated in the browser can cause unexpected with the product. 

 

To start, access your account in a private window. This will help us identify if the issue is cache-related. Simply press the following shortcut keys to open:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If you're able to see them on the list, then let's clear the cache in your web browser or use another supported browser. This could be a temporary issue with QuickBooks and the current browser that you use.

 

You can also check out our Getting Started guide. This will provide you recommended articles that can help you in accomplishing your task in QBO.

 

Should you have any follow-up questions or concerns, don't hesitate to post again here in the Community or leave a comment on this thread. Take care and have a good one.

ReymondO
QuickBooks Team

The default list of chart of accounts does not show up in my new quickbooks online account. How do I get that restored>

Hi Customer, info@yourexperie.


Hope you’re doing great. I wanted to see how everything is going about the Chart of Accounts issue you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.


Looking forward to your reply. Have a pleasant day ahead!

info@yourexperie
Level 2

The default list of chart of accounts does not show up in my new quickbooks online account. How do I get that restored>

This has not made any change. I had a 1 time set up session scheduled via Quicken and the accountant made me aware that what I was seeing was not the full default set of chart of accounts and she couldn't figure out how to solve this. We had to re-schedule our session until this is resolved.

I have received a defective product and I shouldn't have to spend my time trying all sorts of trouble shooting. Is there any way I can actually get tech support for my product?

info@yourexperie
Level 2

The default list of chart of accounts does not show up in my new quickbooks online account. How do I get that restored>

Thanks for your help. This did NOT lead to any changes.

 

I paid for my Quicken account and received a defective product. I should not have to spend my own time troubleshooting this. Is there any way I can actually get tech support with a life person?

Jen_D
Moderator

The default list of chart of accounts does not show up in my new quickbooks online account. How do I get that restored>

Thanks for posting your feedback and insights about our contact support, info@yourexperie,

 

We want to make sure you're able to get the support you need from us. If you already followed the steps on this article and still getting the same problem, we have our Technical Support who can help you.

 

If you wish to have a live representative to call you, we have a separate process to reach them. Enter your contact information and connect with our Team by following the steps below in your QuickBooks Online account:

 

  1. Go to the Help menu in QuickBooks, then choose the Search tab.
  2. At the bottom click on Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to How would you like to connect with us section.
  5. Choose Chat with us to initiate a discussion with a live agent.
  6. Enter you account contact information then press Get a chat.
  7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

 

Kindly post an update on how it goes. I'll be right here if you need anything else. Have a good one!

View solution in original post

info@yourexperie
Level 2

The default list of chart of accounts does not show up in my new quickbooks online account. How do I get that restored>

THANK YOU! It was the fact that I had pop ups disabled, so nothing ever happened after I got the message "we will chat with you within 5 minutes".

In the mean time I was connected with life tech support by calling the sales number. The tech support person showed me that there was nothing missing in my chart of accounts and that instead the accountant that was helping me with "one-time set-up" via Inuit, didn't look in the right place....

Very frustrating process. Thanks for the quick and friendly help in this community.

View solution in original post

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