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Level 1

Why does my screen keeps zooming by itself?

Why does my screen keeps changing size by itself?
10 Comments
Highlighted
Moderator

Why does my screen keeps zooming by itself?

Thanks for reaching out to the Community, @ojita.

 

You're referring to QuickBooks Online (QBO) screen, correct? If so, there are times that the browser is full of frequently accessed page resources, causing some unusual responses. To fix this, try logging into your QBO account using a private browser (incognito).

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox or Internet Explorer).
  • Control Option (Safari).

 

If everything looks good, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

 

On the other hand, if you're referring to the computer screen, consider checking out these articles for the detailed steps on how to change its resolution.

 

 

Reach out to me in the comment section if you have any other issues or concerns. I'll be more than willing to assist. Have a wonderful weekend!

Highlighted
Level 2

Why does my screen keeps zooming by itself?

9.7-inch IPad Pro (1st gen), iPadOS 13.3.1, Safari

 

I’m also getting the dreaded “Your browser seems to be zoomed” message when reviewing charges or looking at account registers. I *only* use Safari in private mode and have already cleared the cache. However, this behavior persists every time I log in to QBO on my iPad.

 

This issue does not exist when logged in on my MacBook Pro with any browser.

 

How to correct this behavior on the iPad?

Highlighted
Moderator

Why does my screen keeps zooming by itself?

Thanks for providing such detailed concern, nycvelo.

 

Let's try clearing the app's data on the QBO app or on your iPad's settings. iPad. This is a good way to start fixing mobile issues such as the screen resolution behavior. I've outlined the instructions below for your reference.


For QuickBooks Online app:

  1. Select the menu at the top right and then choose Help & Feedback.
  2. Then select Refresh Data and Refresh.

QBO AppRefreshData.PNG

In your iPad Settings:

  1. From your phone's settings, select Settings.
  2. Click on General and choose iPhone Storage.
  3. Select an app that's taking up a lot of space.
  4. To free up the storage without deleting the documents and data for the app, select Offload App.

For additional troubleshooting options with complete instructions, you can refer to this article: Mobile App's troubleshooting.

 

If all else fails, I recommend contacting our QuickBooks Care Team. They have the necessary tools that can help conduct a thorough investigation and identify the cause of this behavior with the QuickBooks Online screen resolution.

 

Here's how you can reach us:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.
    QBOPhone.PNG

 

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

Highlighted
Level 2

Why does my screen keeps zooming by itself?

Sorry but this doesn’t answer my query. In case it wasn’t clear, I only use QuickBooks Online through a web browser (in this case Safari) on my iPad, not the app. Further, I stated I already have cleared the cache, and still receive the “your browser seems to be zoomed” message.

 

What is the procedure to clear this message when accessing QBO through an iPad browser, not the app?

 

Thanks.

Highlighted
QuickBooks Team

Why does my screen keeps zooming by itself?

Hi there, nycvelo,

 

Thank you for sharing an update about the message you're getting when accessing QuickBooks Online (QBO).


To clear things out, you'll get the "Your browser seems to be zoomed. Please reset it for the best experience" message when you recently zoomed in and out the browser.

 

I've experienced the same thing here on my end. This is normal and does not affect any of your data in QBO. Also, clearing the browser's cache won't remove the message. See the screenshot below for your visual reference.


 

Also, I've read online that the latest Safari update has a new design. It can memorize the zoom level per site. It could be the reason why you're experiencing this behavior.

 

Let me know if you have follow-up questions, and I always have your back @nycvelo.

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Level 2

Why does my screen keeps zooming by itself?

Thanks for your reply. This happens without zooming in or out 100 percent of the time. I just open a tab, log in, try to edit an entry, and I get that zooming message. (For that matter, the ledger does not auto-size to fit my screen; it requires scrolling to the right to see the whole ledger.)

 

I’ve tried “pinching” the display to show more of it but that just shows me the various tab windows, indicating Safari is already at its default of being fully zoomed out.

 

I think this is a display issue with QBO in Safari on the iPad. How to correct that?

Highlighted
QuickBooks Team

Why does my screen keeps zooming by itself?

Let me chime in with your conversation, @nycvelo.

 

iPad also has the setting to turn on and off the zoom feature. You can check it on their website.

 

If the issue persists, you can ask help from an IT specialist to get this fixed.

 

For the latest updates and feature enhancements, visit our QuickBooks blog.

 

Please feel free to leave a comment on this post if you need further assistance. I'll be happy to help. Take care!

Highlighted
Level 2

Why does my screen keeps zooming by itself?

Thanks for your input. I _am_ an IT specialist, and have been for 30 years.

 

As previously mentioned, Safari is already zoomed out all the way. I believe this is a display bug in QBO. 

 

Questions:

 

1. Does QBO have a setting to affect sizing within a browser window?

2. If not, what is the procedure for bug reporting?

 

Thanks

 

 

 

Highlighted
QuickBooks Team

Why does my screen keeps zooming by itself?

Thanks for sharing the details, @nycvelo.

 

Let's ensure the private mode is turned off in your safari browser in accessing your QuickBooks Online (QBO) account to isolate this issue.

 

Here's how to do it in your iPod:

  1. Open safari.
  2. Tap the new page button. 
  3. Then tap Private.
  4. Tap Done.

You can also check this article to learn what browser works best with QBO: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.

 

Also, I recommend checking our Help articles page for reference in case you want to learn some tips on managing your QBO.

 

You can always count on us if ever you have other concerns. I'm just a post away.

Highlighted
Level 2

Why does my screen keeps zooming by itself?

QBO behaves the same in private and non-private modes of Safari on the iPad. This is true with the default display width, and with the browser configured at its default 100% zoom setting; the user never needs to zoom in or out to get the zoom message.

 

There is a workaround, which is to tap the hamburger icon at top left. This makes the sidebar menu at left disappear, and then the register and other screens display at full width without the need to scroll.

 

At this point I believe we're dealing with a display bug in the web-based version of Safari on the iPad. Correct behavior would be to autosize the column widths to show them in full at 100% zoom, with or without the sidebar present.

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