Question

Why does my screen keeps zooming by itself?

Forum|Forum|6 years ago
January 26, 2020
3 replies
16 views

Why does my screen keeps changing size by itself?

QuickBooks Online

Level 14

Thanks for reaching out to the Community, @ojita.

You're referring to QuickBooks Online (QBO) screen, correct? If so, there are times that the browser is full of frequently accessed page resources, causing some unusual responses. To fix this, try logging into your QBO account using a private browser (incognito).

Here's how:

Press Ctrl + Shift + N (Google Chrome).
Ctrl + Shift + P (Firefox or Internet Explorer).
Control + Option + P (Safari).

If everything looks good, return to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

On the other hand, if you're referring to the computer screen, consider checking out these articles for the detailed steps on how to change its resolution.

Reach out to me in the comment section if you have any other issues or concerns. I'll be more than willing to assist. Have a wonderful weekend!

N

nycvelo

9.7-inch IPad Pro (1st gen), iPadOS 13.3.1, Safari

I’m also getting the dreaded “Your browser seems to be zoomed” message when reviewing charges or looking at account registers. I *only* use Safari in private mode and have already cleared the cache. However, this behavior persists every time I log in to QBO on my iPad.

This issue does not exist when logged in on my MacBook Pro with any browser.

How to correct this behavior on the iPad?

C

Charies_M

Level 9

Thanks for providing such detailed concern, nycvelo.

Let's try clearing the app's data on the QBO app or on your iPad's settings. iPad. This is a good way to start fixing mobile issues such as the screen resolution behavior. I've outlined the instructions below for your reference.

For QuickBooks Online app:

Select the menu at the top right and then choose Help & Feedback.
Then select Refresh Data and Refresh.

In your iPad Settings:

From your phone's settings, select Settings.
Click on General and choose iPhone Storage.
Select an app that's taking up a lot of space.
To free up the storage without deleting the documents and data for the app, select Offload App.

For additional troubleshooting options with complete instructions, you can refer to this article: Mobile App's troubleshooting.

If all else fails, I recommend contacting our QuickBooks Care Team. They have the necessary tools that can help conduct a thorough investigation and identify the cause of this behavior with the QuickBooks Online screen resolution.

Here's how you can reach us:

Go to the Help menu at the upper right.
Select Contact Us.
Enter your concern.
Click Let’s talk.
Choose Get a callback.
Type in your contact info.
Select Confirm my call.

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

K

Kjolsen3

I have spent hours on the phone with apple today trying to figure this out. I use safari and only quickbooks online. Apple had me turn off all zoom options and it still happened. Whenever I click the screen with my finger or click with my trackpad on the magic keyboard the quickbooks online screen zooms in. I can’t see part of my quickbooks page on the right nor left and have to pinch my screen to undo the zoom (I also get an obnoxious message about zooming out my browser) quickbooks also doesn’t work with apples iPad magic keyboard track pad in drop down menus and that’s really annoying as well! I love how quickbooks works on my MacBook And really thought I would love it on my iPad but it’s really disappointing

T

The magician

Try click on "Esc" on your keyboard and see if it clears the error for you. :)

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